# SMS / WhatsApp Reports

SMS/WhatsApp Reports give you the list of **guests who registered through the captive portal by SMS or WhatsApp**. Use it to see who registered when, to locate a record when a data-protection request arrives, and to export your guest list.

> **How do I open this screen?** From the left menu, go to **Analytics and Reports → SMS/WhatsApp Reports**.

![SMS/WhatsApp Reports screen](https://help.useroam.com/uploads/images/gallery/2026-08/sms-report.png)

---

## Choosing the period

Preset period buttons sit at the top of the page: **Today**, **Yesterday**, **This Month**, **All** and **Custom**.

Selecting **Custom** opens the *Custom Report* section:

- **Start Date** and **End Date:** pick the range from the calendar.
- **Filter Type:** determines what the range applies to — *Registration Date* (when the guest first signed up) or *Last Login* (when they last connected). Use *Registration Date* to measure new-guest acquisition and *Last Login* to find guests who are currently active.
- The **Save** button generates the report.

---

## Table columns

- **USERNAME:** the guest's username in the system (usually their phone number).
- **FIRST NAME** / **LAST NAME:** populated if the name field is enabled on the portal.
- **E-MAIL:** populated if the email field is enabled on the portal.
- **REGISTRATION DATE:** the date and time the guest first registered.
- **PROVINCE** / **DISTRICT** / **NEIGHBORHOOD:** populated if *province/district/neighbourhood selection* is enabled on the portal.
- **REGISTRATION TYPE** (*KAYIT TİPİ*)**:** the channel the guest registered through (SMS or WhatsApp).

> **If columns come back empty:** the corresponding field is set to *Hide* in the portal settings. Set it to *Show* or *Show and require* under **Captive Portal → SMS Portal Settings** (or **WhatsApp Portal**); the data starts filling in for guests who register after the change.

---

## Navigating the list

The **10 / 25 / 50 / 100 / All** selector sets records per page and the **search box** filters instantly across all columns. When there is nothing to show, the table reads *"No Record"*.

---

> **Related pages:** **Guests → SMS / WhatsApp Users**, **Settings → SMS Settings**, **Settings → WhatsApp Settings**.