# Opted-in Guests Opted-in Guests shows the **pool of guests who gave marketing consent** on the captive portal. This is the audience your Bumerang campaigns can reach — if this pool does not grow, neither do your campaigns. > **How do I open this screen?** From the left menu, go to **Bumerang → AUDIENCE & AI → Opted-in Guests**. (It is the same as the **Opted-in Guests** tab on the Reports screen.) ![Opted-in Guests screen](https://help.useroam.com/uploads/images/gallery/2026-08/bumerang-rapor-tip-izinli.png) --- ## 1. Filters - **Start** / **End:** the date range, also selectable with the **7d**, **30d**, **90d** shortcuts. - **Channel:** *All*, *WhatsApp* or *SMS*. - **Apply** runs the filter; **Clear** resets it. --- ## 2. Counter cards - **Total opted-in guests** - **WhatsApp opted in** - **SMS opted in** - **New in the last 7 days** — how fast the pool is growing.
**An important distinction:** the counter cards show the **all-time** opted-in pool, while the list below shows **new records within the selected date range**. The two numbers therefore do not match — that is not a bug.
--- ## 3. Growing the pool The pool only grows if the consent box is shown on the portal. The relevant settings are: - **Captive Portal → SMS Portal Settings** and **WhatsApp Portal** → *Email permission*. - **Retail → Store & QR Registration** → *Show the commercial-message consent box*. > If your WhatsApp opt-in count is higher than SMS, sending over WhatsApp is both cheaper and gets better open rates. --- ## 4. Export You can download the list as **XLSX**, **PDF** or **CSV**.
**Data-protection warning (also shown on screen):** this pool is your own explicitly consented guest data and the report may contain personal data. Process and store it in line with data-protection law.
--- ## The other report tabs The same screen lets you switch to the other report types: **Campaign Performance**, **Guests Who Clicked**, **Return Report**, **Guest Lifetime Value**, **Menu Views**, **Product Performance**, **Survey Results Summary**, **Table Calls**, **Hotel Requests**, **Fault Analysis** and **General Summary (Manager Report)**. --- > **Related pages:** **Bumerang → Bumerang Reports**, **Campaigns**, **Bulk Sending**.