# Opted-in Guests

## What is it for?

**Opted-in Guests** is the list of guests who allowed marketing messages on your Wi-Fi login screen (captive portal). Bumerang campaigns can only go to these people, so this pool is the largest audience your campaigns can reach. On the screen the report itself is titled **Consented Guests**.

## When do you use it?

- Before setting up a campaign, to see how many people you can reach.
- To follow whether the pool is growing (how many new consents came in the last 7 days).
- When you need the consented guest list as a file for your KVKK records or accounting.

## Before you start

- The pool only grows if the consent box is shown on the Wi-Fi login screen. The box is switched on with the consent option on the **SMS Portal Settings** and **WhatsApp Portal** screens under **Captive Portal**. If you use Retail, the consent box in the store QR registration also adds guests to the pool.
- This screen is the same as the **Consented Guests** tab of the **Reports** screen; it also has its own shortcut in the left menu.

## Step by step

1. In the left menu, under **Bumerang**, open the **AUDIENCE &amp; AI** heading and click **Opted-in Guests**. ![Opted-in Guests link in the left menu](https://help.useroam.com/uploads/images/gallery/2026-09/iz-menu-en.png)
2. Read the four counter cards at the top: **Total consented guests**, **WhatsApp consented**, **SMS consented**, **New in last 7 days**. The cards show the all time pool, whatever dates you choose. The list below only shows new guests who consented within the selected date range. ![Counter cards and consented guest list](https://help.useroam.com/uploads/images/gallery/2026-09/iz-kartlar-en.png)
3. To narrow the list, choose a date range (**Start**, **End** or **7g** / **30g** / **90g**). In **Channel** choose **All**, **WhatsApp** or **SMS** and press **Apply**. **Clear** resets the filters. ![Channel filter and Apply button](https://help.useroam.com/uploads/images/gallery/2026-09/iz-kanal-en.png)
4. To get the list as a file, press **XLSX**, **PDF** or **CSV**. If you click a row, that guest's **Guest Journey** card opens (see [Bumerang Reports](/books/bumerang-guide/page/bumerang-reports)). ![XLSX, PDF and CSV buttons](https://help.useroam.com/uploads/images/gallery/2026-09/iz-kartlar-en.png)

## Fields on the screen

<table id="bkmrk-field-%2F-columnmeanin"><thead><tr><th>Field / column</th><th>Meaning</th></tr></thead><tbody><tr><td>**Total consented guests**</td><td>All guests who gave consent (the same phone number is counted once).</td></tr><tr><td>**WhatsApp consented** / **SMS consented**</td><td>Guests who registered and consented through WhatsApp or through SMS.</td></tr><tr><td>**New in last 7 days**</td><td>Guests who joined the pool in the last 7 days: how fast the pool grows.</td></tr><tr><td>Info box</td><td>"This pool shows how many guests your Bumerang campaigns can reach. The list shows new registrations in the selected date range; the counter cards show the all time consented pool."</td></tr><tr><td>**Phone**</td><td>Masked number. If you have the **View guest data (unmask)** permission, the eye icon reveals it.</td></tr><tr><td>**Registration Type**</td><td>*WhatsApp* or *SMS*.</td></tr><tr><td>**Full Name**</td><td>The name the guest entered (masked). If no name was entered, the cell is empty (a dash).</td></tr><tr><td>**Registration Date** / **Last Login** / **Login Count**</td><td>First registration, last Wi-Fi login and total number of logins.</td></tr><tr><td>**Overseas Consent**</td><td>Shows *Yes* if the guest also allowed their personal data to be transferred abroad.</td></tr><tr><td>"No data for this period and these filters."</td><td>No new consents in the selected range. Widen the date range; the cards still show the whole pool.</td></tr></tbody></table>

<div class="alert-box" id="bkmrk-kvkk%3A-the-screen-sho">**KVKK:** The screen shows "This report may contain personal data; process and store it under KVKK/GDPR." This list is your own explicitly consented guest data; follow KVKK rules when you share it.</div>## Frequently asked questions

**The cards say 500 but the list has 20 people. Is it a bug?**  
No. The cards show all time, the list only shows guests who consented within the selected date range.

**Everything shows 0.**  
The consent box may be switched off on your Wi-Fi login screen. Check the consent option on the **SMS Portal Settings** and **WhatsApp Portal** screens. The box is never pre-ticked; the guest ticks it.

**Why are my staff not on the list?**  
Phone numbers on the **Excluded Users** list are removed from this pool.

**Should I choose WhatsApp or SMS?**  
If you have more WhatsApp consents than SMS consents, keeping the WhatsApp channel on in your campaigns lets you reach more people.

## Related pages

- [Bumerang Reports](/books/bumerang-guide/page/bumerang-reports)
- [Campaigns](/books/bumerang-guide/page/campaigns)
- [Bulk Sending](/books/bumerang-guide/page/bulk-sending)
Field / column	Meaning
Total consented guests	All guests who gave consent (the same phone number is counted once).
WhatsApp consented / SMS consented	Guests who registered and consented through WhatsApp or through SMS.
New in last 7 days	Guests who joined the pool in the last 7 days: how fast the pool grows.
Info box	"This pool shows how many guests your Bumerang campaigns can reach. The list shows new registrations in the selected date range; the counter cards show the all time consented pool."
Phone	Masked number. If you have the View guest data (unmask) permission, the eye icon reveals it.
Registration Type	WhatsApp or SMS.
Full Name	The name the guest entered (masked). If no name was entered, the cell is empty (a dash).
Registration Date / Last Login / Login Count	First registration, last Wi-Fi login and total number of logins.
Overseas Consent	Shows Yes if the guest also allowed their personal data to be transferred abroad.
"No data for this period and these filters."	No new consents in the selected range. Widen the date range; the cards still show the whole pool.