Staff

What is it for? 
 The Business Staff screen is where you manage your team on the floor (housekeeping, waiters, technical, front desk). You add staff members and choose their department and role; the person then sees requests, tasks and orders in the Useroam Go staff app on their phone. 
 This screen is not for people who sign in to the panel . Panel users are kept on the Administrators screen under Settings . 

 When do you use it? 
 
 When a new staff member starts or leaves. 
 When a staff member's area changes (for example from cleaning to the front desk). 
 During the first setup, to create departments and decide what each department sees in the app. 
 When you want the staff app to open only from the venue Wi-Fi. 
 

 Before you start 
 
 The venue must have a Hotel or QR Menu / Restaurant profile. Otherwise the screen says "This device has no hotel or menu profile. First create a Hotel Portal or a Digital Menu." and the Add Staff button stays disabled. 
 To make changes you must be the account owner or a venue manager. Otherwise you see "You can view this page, but changes require an account administrator or a venue manager." 
 

 Step by step: add your first staff member 
 
 In the left menu, under the BUSINESS heading, click Staff .
 
 Create your departments in the Departments card. To add one at a time, type a name in Department name (example: Bar ) and press Add . For a ready list, press Add restaurant departments (Cleaning, Technical, Waiter, Kitchen) or Add hotel departments (Housekeeping, Technical, Restaurant, Front Desk); existing departments are left untouched.
 
 On each department row, tick what appears in the app: Requests, spots, tasks , Orders, calls, floor , Event QR scanning . The change is saved as soon as you tick a box ("Department app access saved."). Close a department you no longer use with Deactivate ; bring it back with Reactivate .
 
 Press Add Staff at the top right.
 
 Fill in the New Staff Member window: Name (required), Last Name , Mobile phone (login ID) (example: 5321234567 ), Role and at least one Department(s) box. Under How should the password be delivered? keep Send by SMS (recommended) . Then press Add .
 
 If an SMS will not reach the person (for example a foreign number), choose Let me set the password and type a password of at least 6 characters in the box below. No message is sent in this case; you give the password to the person.
 
 (Optional) If the person should also get job notifications by email, type their address in Email (optional) (example: ayse@business.com ). The Email notifications switch next to it is on for a new staff member; if you turn it off, the address is saved but no email is sent. Below it: Manager: job assignment, delay and job done notifications. Staff: only when a job is assigned to them. Which event sends an email to whom is in the "Email notifications" section below. 
 
 The staff member appears in the list. Ask them to install the app: share the App Store , Google Play or Download page links in the Staff app card. To open it in a browser, use Open the app .
 
 

 Step by step: edit or remove a staff member 
 
 In the staff table, press the pencil icon on the person's row.
 
 In the Edit Staff Member window, change the phone, Role , departments, the Email (optional) address or the Email notifications switch. If you delete the address, email notifications stop too. To change the password, type it in New password (blank = unchanged) (at least 6 characters). To pause the person, untick Active ; they show as Inactive in the list. Press Save .
 
 To remove the person completely, press the red Remove staff member icon on the row and confirm "Remove this staff member from the venue? Their mobile app access will be revoked."
 
 

 Step by step: app settings 
 
 In the Staff-created requests card, switch on Staff can open requests from the app and press Save . When on, staff open requests like "fault in room 305" themselves; the request goes to the right department. When off, only managers open requests.
 
 In the Staff App Access Security card, if you switch on Allow access only from the business network , staff can only sign in to the app from the venue Wi-Fi. Managers and the account owner can sign in from anywhere. If you also want an office or static IP to work, type the IPs separated by commas in Extra allowed IPs (example: 88.99.100.101, 203.0.113.0/24 ) and press Save . The bottom of the card shows the Recognized business network IP and Your current connection IP .
 
 

 Email notifications 
 In addition to Useroam Go app notifications, staff with an email address and the Email notifications switch on also get job notifications by email. In the list an envelope icon appears next to the phone number: a green envelope with a tick means on, a grey envelope means off. Hovering over the icon shows the address and email notifications on or email notifications off . 
 
 
 Event Managers Staff 
 
 Job assigned (automatic assignment, assignment from the panel or the app, assigning a person to a daily task) Email: New job assigned Only if the job was assigned to them: A new job was assigned to you 
 A request passed its SLA time (Restaurant or Hotel SLA rule) Email: Job is overdue Not sent 
 A daily task is late (still not done 30 minutes after its time; once per task time, never for tasks without a time) Email: Job is overdue , app notification: Task overdue If the task is assigned to one person, that person also gets it (email and app notification) 
 Job completed (closed from the panel or the app, order delivered) Email and app notification: Job completed Not sent 
 Daily task done / reading out of range Email: Task completed / Task: out-of-range reading Not sent 
 Nudge, request message No email (app notification only) No email 
 
 
 
 The person who did the job gets no email about it; one person gets one email per event. 
 The email is in the staff member's language (Turkish or English). The subject shows the business name, the event, the job and the location; the email has an Open the staff app button. 
 If staff reply to the email, the reply goes to your business account's email address. 
 Inactive staff and demo accounts get no email. 
 

 Fields and columns on the screen 
 
 Field / column What it does 
 
 Subtitle Shows the venue name, the active modules ( Hotel , Menu/Restaurant ) and "add staff, assign roles, get them into the mobile app (/m/)". 
 Demo info strip Only on the demo venue: "Try the staff app with the demo account (view only, changes are not saved)." with Phone / Password . 
 Role Staff (handles requests/orders) or Manager (manages staff + assignments) . A manager sees every section in the app. 
 Department(s) Staff only see the requests and tasks of the departments you select. With no departments you see "This business has no departments defined yet. Add them in the Departments section above." A staff member with no department only sees Profile in the app. 
 Number used at several venues "If the number is registered at another venue, no new user is created: the person is linked here too and signs in with their existing password, picking a branch in the app." 
 Name , Phone , Role , Department Table columns. The role badge is Manager or Staff ; departments show as badges. 
 Open Tasks / Assigned Rooms Shown when the hotel module is set up: open requests on the person and rooms assigned to them. Use it to balance the workload. 
 Status Active or Inactive . 
 Email (optional) Address for job notifications, up to 160 characters. The grey example in the box is name@business.com . Can be left empty. 
 Email notifications When on and an address is filled in, notifications also go by email. On for a new staff member. 
 Envelope next to the phone Only shown for staff with an address. Green with a tick: email notifications on ; grey: email notifications off . 
 Below the table A summary of the modules staff see and the tabs by department. In the hotel, task assignment is done from Request Management . 
 "No staff yet. Add one from the top right." Shown when the list is empty. 
 "No departments defined yet." Shown when the Departments card is empty; add a department first. 
 Hints under the boxes Under Mobile phone : "Staff sign in to the app with this number". Under the password choice: "The password is generated automatically and sent to the staff member (SMS when the panel is in Turkish, WhatsApp when in English)." The full name of the box in the edit window is "Active (if turned off, shown as inactive in the list)". 
 Extra allowed IPs (comma-separated; CIDR supported, office/static IP) Type a single IP or a range; the grey example in the box is "e.g. 88.99.100.101, 203.0.113.0/24". 
 Card descriptions Staff app card: "Staff can see requests, daily tasks and board status from their phone." Departments card: "Tick what each department sees in the app. Staff only see the sections ticked for their own departments. Managers see everything." Next to the ready buttons: "Creates … departments at once; existing ones are left untouched." 
 
 

 Messages you may see 
 
 Message What to do 
 
 "Staff member added" + "Password sent via WhatsApp." (when the panel is in Turkish: "Password sent via SMS.") Nothing; the person signs in with the password they received. 
 "Password set manually, no message sent. Password: …" Give the password to the person yourself. 
 "Password COULD NOT BE SENT. Temporary password: … (hand it over manually)." The message did not go out; give the temporary password on screen to the person. 
 "Existing staff member also added to this venue (password unchanged)" / "This number is already registered as staff; the password was not changed and no message was sent. They sign in with their existing password." The person also works at another of your venues; they use their old password. 
 "Enter a valid mobile number: 10 digits, e.g. 5321234567" Type the number as 10 digits (example: 5321234567 ). 
 "This number is already a staff member of this venue." / "This mobile number is already registered, please use another" Look for that number in the list, or use another number. 
 "New password must be at least 6 characters." Type a password of at least 6 characters. 
 "Invalid email address." Write the address as name@domain.com or leave the box empty. Nothing was saved. 
 "Staff member updated." / "Staff member not found." Saved / the person was removed in the meantime; refresh the page. 
 "You cannot remove yourself from the staff list." Another manager can remove your own account. 
 "Staff member removed and the user account was deleted." / "Staff member removed from the venue and access revoked. The user account was kept so their name still shows on past records." / "Staff member removed from this venue. The user account and their access at the other venue were kept." Removal is done. Which one you see depends on whether the person has past records or another venue. 
 "Department added." / "… departments added." / "Department name cannot be empty and must be 60 characters or less." Result of a department action. 
 "Department status updated." / "Department app access saved." Deactivation or a box change was saved. 
 "Request setting saved." / "PWA access security updated." An app setting was saved. 
 "Staff management is only for business managers and the account owner." You do not have permission; ask the account owner. 
 
 

 Frequently asked questions 
 My staff member did not get the SMS. If the screen said "Password COULD NOT BE SENT", give the temporary password yourself. To change it later, edit the staff member and use New password . The staff member can also get a new password with "Forgot password" in the app. 
 The staff member sees no tabs in the app. The person needs at least one department, and at least one box must be ticked on that department's row. 
 The staff member cannot sign in from home. Allow access only from the business network is on. This is intended; if they must sign in from home, switch it off or add their IP to Extra allowed IPs . 
 The same person works at two of my venues. Add them at the second venue with the same number; no new account is created and the person picks a branch in the app. 
 A manager gets no email. Their row must show the green envelope: an address filled in and Email notifications on; the person must be Active and have the Manager role at this venue. If they did the job themselves, they get no email about it. If it is not in the inbox, check the spam folder. 
 Does a nudge send an email? No. Nudges and request messages are sent only as app notifications. 
 A staff member wants to stop the emails. Edit the staff member and turn off Email notifications , or delete the address. The footer of the email says the same. 

 Related pages 
 
 Useroam Go: Staff accounts and departments 
 Useroam Go: App screens by department 
 Hotel: Request Management 
 Operations