# Quick Start: Your First Sign-in **Signing in to the Useroam panel for the first time?** This page takes you step by step from the sign-in screen to the home screen (Dashboard). It takes about 10 minutes. Keep your phone at hand: you will install a verification app on it. ## What is it for? It lets you sign in securely, prepares your account for first use and shows you where to do what. ## When do I use it? - When Useroam or your dealer sends you a panel username and password (first sign-in). - When you forget your password or move to a new phone. - When a new administrator in your team signs in for the first time: send them this page. ## Before you start - Your **username** (your e-mail address) and **password**, given to you by Useroam or your dealer. - A **smartphone** with one of these free apps from the App Store or Google Play: **Google Authenticator**, **Microsoft Authenticator** or **Authy**. - An up-to-date browser (Chrome, Edge, Safari, Firefox). Panel address: **https://panel.useroam.com** ## Sign-in order (summary) On your first sign-in the screens appear in this order. Later you are only asked for the 6-digit code instead of step 2's setup, and step 5 does not come back. 1. Sign-in screen: e-mail, password, language. 2. Two-factor authentication setup (first sign-in only). 3. Device Selection: which business (device) to open. 4. Company details (once, only if missing). 5. Agreement approval (once; again if a new version is published). 6. Dashboard (home screen). ## Step by step ### Step 1: Open the sign-in screen Go to **https://panel.useroam.com**. You see the time and date at the top left, and the Useroam logo with the sign-in boxes in the middle. ![Sign-in screen, E-Mail box highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/login-adim1-en.png) **Important:** if you want to change the language, do it **before** typing your e-mail and password (Step 3). Changing the language reloads the page and empties the boxes. ### Step 2: Type your e-mail and password, then press Login Type your username in **E-Mail** and your password in **Password**, then press **Login**. The eye icon on the right of the password box shows what you typed. ![E-mail and password filled in, Login button highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/login-adim2-en.png) The Login button runs an invisible robot check (Google reCAPTCHA) in the background; you are not asked to pick pictures. If a box is empty, **This field is required** appears under it. ### Step 3 (optional): Choose the language Choose **Türkçe** or **English** in the **Language** box. The page reloads in that language at once and your browser remembers the choice for one year. It also sets the panel language, unless you saved a panel language in My Profile, which then wins. ![Language box highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/login-dil-en.png) ### Step 4: Set up two-factor authentication (first sign-in only) If your password is correct, the **İki Adımlı Doğrulama Kurulumu** (Two-Factor Authentication Setup) screen opens. This step is mandatory. Scan the QR code with the verification app on your phone and type the 6-digit code it shows. Full guide with screenshots: [Two-Factor Authentication (2FA)](https://help.useroam.com/link/305). This screen is currently shown in Turkish only. ![Two-factor authentication setup screen (Turkish only)](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-kurulum-adim1.png) On later sign-ins you only see the **İki Adımlı Doğrulama** (Two-Factor Authentication) screen and type the current 6-digit code from the app: ![Two-factor code screen (Turkish only)](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-giris.png) ### Step 5: Select your device Next, the **Device Selection** screen opens. In Useroam every branch or guest Wi-Fi network is a "device" (the firewall or router guests connect through). Click the card of the device you want to manage. All features of this screen: [Device Selection](https://help.useroam.com/link/85). ![Device Selection screen, first card highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/cihaz-secimi-kart-en.png) If the list is empty, no device has been assigned to you yet. Add one with the **New Device** button at the top right: [Adding a New Device](https://help.useroam.com/link/297). ### Step 6: Complete your company details (only if missing) If your account has no company title or address, the **Complete your company details** screen opens after you pick a device. Enter the legal title and full address, then press **Save and continue to the agreements**. ![Complete your company details screen](https://help.useroam.com/uploads/images/gallery/2026-09/sozlesme-firma-en.png) ### Step 7: Approve the agreements (once) The **Approve the service agreements** screen has two agreements. Scroll each one to its end inside its box, tick the box below it and press **Okudum, tüm sözleşmeleri onaylıyorum** (I have read and approve all agreements). Details: [Agreement Approval](https://help.useroam.com/link/307). ![Both boxes ticked, approve button enabled](https://help.useroam.com/uploads/images/gallery/2026-09/sozlesme-adim3-en.png) ### Step 8: You have reached the Dashboard After approval the Dashboard opens. The menu is on the left; language, profile and sign-out icons are at the top. Screen guide: [Dashboard (Home Screen)](https://help.useroam.com/link/53). Where everything is in the menu: [Panel Layout: Side Menu, Top Bar and Language](https://help.useroam.com/link/309). ![Dashboard home screen](https://help.useroam.com/uploads/images/gallery/2026-09/dash-genel-en.png) ## What should I do next? If you are not sure where to start, see [What Do I Want To Do? Which Page?](https://help.useroam.com/link/311). For most businesses the first three jobs are: 1. Set up the page guests see when joining the Wi-Fi: [Portal Settings](https://help.useroam.com/link/45). 2. Add other administrators: [Administrators](https://help.useroam.com/link/75). 3. Check your own profile and mobile number: [My Profile](https://help.useroam.com/link/232). ## Forgot password Under the **Login** button there is a **Forgot Password** link. The **View Live Demo** button below it opens a sample panel without a password ("Sample panel, no password required; view only"); nothing is saved there. ![Forgot Password link and View Live Demo button](https://help.useroam.com/uploads/images/gallery/2026-09/login-alt-en.png) 1. Click **Forgot Password**. The **Şifremi Unuttum** (Forgot Password) screen opens (currently Turkish only). 2. Type your registered e-mail in the **E-posta veya kullanıcı adı** (e-mail or username) box and press **Şifremi Sıfırla** (Reset my password). ![Forgot Password screen (Turkish only)](https://help.useroam.com/uploads/images/gallery/2026-09/sifremi-unuttum.png) A message then says your new password will be e-mailed within a few minutes if the address is registered. The same message appears even if it is not registered (for security). Sign in with the **new password** from the e-mail; check your spam folder if it does not arrive. Resetting the password also resets two-factor authentication, so you will be asked to scan a QR code again (Step 4). **Giriş Ekranına Dön** (Back to sign-in) returns to the sign-in screen. To choose your own password afterwards, use the **Change Password** tab in [My Profile](https://help.useroam.com/link/232). ## Every field and button
Field / ButtonWhat it doesExample
**E-Mail**Your panel username.`ayse@mybusiness.com`
**Password**Your panel password. The eye icon shows it.
**Language**Language of the sign-in screen and the panel.Türkçe / English
**Login**Checks your details and moves on to two-factor authentication.
**Forgot Password**Opens the screen that e-mails you a new password.
**View Live Demo**Opens a view-only sample panel without a password.
**E-posta veya kullanıcı adı** (Forgot Password)Finds the account to send the new password to.`ayse@mybusiness.com`
**Şifremi Sıfırla**Creates a new password and e-mails it.
## Warnings and errors
MessageMeaningWhat to do
Username or password incorrect (red box)Wrong e-mail or password.Type again, watching upper and lower case. If it still fails, use **Forgot Password**.
Güvenlik doğrulaması başarısız. Lütfen tekrar deneyin. (Security check failed. Please try again.)The robot check failed, usually after the page stayed open for a long time.Refresh the page and try again.
This field is requiredE-mail or password is empty.Fill in the box.
Şifre sıfırlama isteğiniz alındı. Yeni bir istek için lütfen 5 dakika bekleyin. (Request received, please wait 5 minutes.)A second reset request was made from the same computer within 5 minutes.Wait 5 minutes and check your e-mail meanwhile.
E-posta veya kullanıcı adı zorunludur. (E-mail or username is required.)The Forgot Password box is empty.Type your e-mail.
Oturum doğrulaması başarısız. Sayfayı yenileyip tekrar deneyin. (Session check failed.)The page stayed open too long.Refresh the page.
## Frequently asked questions **The reset e-mail did not arrive.** Check spam. A second new password is not created for the same person within 10 minutes; wait for the first e-mail. If it still does not come, contact your panel administrator or Useroam support. The reset e-mail is currently in Turkish. **I changed phones and cannot generate a code.** If you still have the old phone, reset it from My Profile, **2FA Management**. If not, use **Forgot Password**: resetting the password also resets two-factor authentication and setup is asked again at sign-in. **I signed in but Device Selection is empty.** No device has been assigned to your account yet. Add one with **New Device** or ask the administrator who added you for device access. **I cannot tick the agreement box.** It becomes active when you scroll the agreement text to the very end inside its own box. Do this for both agreements. **I want to use the panel in English.** Choose it in the **Language** box on the sign-in screen, or with the language icon in the top bar once inside. ## Related pages - [Two-Factor Authentication (2FA)](https://help.useroam.com/link/305) - [Agreement Approval](https://help.useroam.com/link/307) - [Device Selection](https://help.useroam.com/link/85) - [Panel Layout: Side Menu, Top Bar and Language](https://help.useroam.com/link/309) - [What Do I Want To Do? Which Page?](https://help.useroam.com/link/311)