# Two-Factor Authentication (2FA)

Two-factor authentication (2FA) asks, in addition to your password, for a 6-digit code produced by an app on your phone. Even if someone learns your password, they cannot enter your account without your phone.

**Note:** the 2FA setup and code screens are currently shown in Turkish only. This page gives each Turkish label with its English meaning in parentheses.

## What is it for?

It protects your account and your guests' personal data. 2FA is **mandatory** in the Useroam panel: every user sets it up at first sign-in and types a code on every sign-in.

## When do I use it?

- On your first sign-in (the setup screen opens by itself).
- On every sign-in (the 6-digit code is asked).
- When you change phones or delete the app (you reset and set it up again).
- When you reset your password with **Forgot Password** (2FA is reset too and setup is asked again).

## Before you start

- Install one of these free apps from the App Store or Google Play: **Google Authenticator**, **Microsoft Authenticator** or **Authy**. They work without internet.
- Make sure your phone's date and time are set automatically. If the clock is a few minutes off, codes are rejected.

## Step by step: first setup

After signing in with e-mail and password, the **İki Adımlı Doğrulama Kurulumu** (Two-Factor Authentication Setup) screen opens. Follow the same order as its "Kuruluma 3 adımda hazır olun" (Get ready in 3 steps) list.

### Step 1: Install the verification app

The first item of the list says: install Google Authenticator, Microsoft Authenticator or Authy on your phone. Open the app and tap "add account" (+).

![The 3-step list on the setup screen highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-kurulum-adim1.png)

### Step 2: Scan the QR code (or type the key)

In the app choose "scan a QR code" and point the camera at the QR code on the screen. If you cannot use the camera, choose "enter a setup key" and type the **Manuel kurulum kodu** (manual setup key, letters and digits in groups of 4) shown next to the QR code. A new **Useroam** entry showing your e-mail appears in the app.

![QR code and manual setup key highlighted (blurred in the image)](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-kurulum-adim2.png)

Under the QR code you see **Hesap** (Account: your e-mail) and **Yayıncı** (Issuer: **Useroam**). The QR code and key are blurred in this image for security; on your screen they are sharp. Never share this key.

### Step 3: Type the 6-digit code

Type the 6-digit number the app shows for Useroam into the **Authenticator uygulamasındaki 6 haneli kod** (6-digit code from the Authenticator app) box. The form submits by itself as soon as you type the 6th digit; you can also press **Doğrula ve Aktif Et** (Verify and Activate). The code changes every 30 seconds; if it is about to expire, wait for the next one.

![Code box and Verify and Activate button highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-kurulum-adim3.png)

If the code is correct, 2FA is activated and you continue to **Device Selection**. **Vazgeç ve çıkış** (Cancel and sign out) closes the session; setup is asked again next time.

## Step by step: later sign-ins

### Step 1: Type the code

After e-mail and password, the **İki Adımlı Doğrulama** (Two-Factor Authentication) screen opens: "Authenticator uygulamasındaki 6 haneli kodu girin" (enter the 6-digit code from the Authenticator app). Type the current code; the form submits on the 6th digit (or press **Doğrula**, Verify). **Çıkış** (Sign out) cancels.

![Two-factor code screen](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-giris.png)

## Step by step: when you change phones (reset)

If your old phone still works, you can reset 2FA yourself inside the panel.

### Step 1: Reset from My Profile, 2FA Management

Click the person icon (**My Profile**) in the top bar and open the **2FA Management** tab. The green box says "Two-factor authentication (Authenticator) is **active**." Type your password in **Current Password (verification)**, tick the "2FA'yi sifirlamak istedigimi onayliyorum." (I confirm I want to reset 2FA) box and press the red **Reset 2FA** button. The browser asks "2FA will be reset and setup will be required again. Continue?"; confirm with **OK**.

![2FA Management tab, password box, confirmation box and Reset 2FA button highlighted](https://help.useroam.com/uploads/images/gallery/2026-09/profil-2fa-aktif-en.png)

### Step 2: Complete the setup with the new phone

The setup screen opens immediately. Scan the QR code with the app on your **new phone** and follow the "first setup" steps above. You can delete the Useroam entry on the old phone; it no longer works.

![Setup screen again](https://help.useroam.com/uploads/images/gallery/2026-09/2fa-kurulum-adim2.png)

**If you no longer have the old phone:** use **Forgot Password** on the sign-in screen. A new password is e-mailed and 2FA is reset; setup is asked again at sign-in. See [Quick Start: Your First Sign-in](https://help.useroam.com/link/303).

## "2FA not set up" warning

If the **2FA Management** tab shows the yellow box "Two-factor authentication is **not set up**.", you also see "Set up an Authenticator app (Google / Microsoft) to protect your account." and a **Set Up 2FA** button.

![2FA not set up warning and Set Up 2FA button](https://help.useroam.com/uploads/images/gallery/2026-09/profil-2fa-yok-en.png)

The easiest fix is to sign out with the icon at the top right and sign in again; after the password the setup screen opens by itself. (The **Set Up 2FA** button currently sends a signed-in user to the sign-in screen; this is a known issue.)

## Every field and button

<table id="bkmrk-field-%2F-buttonwherew"><thead><tr><th>Field / Button</th><th>Where</th><th>What it does</th></tr></thead><tbody><tr><td>QR code</td><td>Setup screen</td><td>Adds your account to the verification app.</td></tr><tr><td>**Manuel kurulum kodu** (manual setup key)</td><td>Setup screen</td><td>Key to type into the app if you cannot scan.</td></tr><tr><td>**Hesap** / **Yayıncı** (Account / Issuer)</td><td>Setup screen</td><td>Name shown in the app (your e-mail) and issuer (Useroam).</td></tr><tr><td>6-digit code box</td><td>Setup screen</td><td>Current code from the app. Submits on the 6th digit.</td></tr><tr><td>**Doğrula ve Aktif Et** (Verify and Activate)</td><td>Setup screen</td><td>Checks the code, turns on 2FA and completes sign-in.</td></tr><tr><td>**Vazgeç ve çıkış** (Cancel and sign out)</td><td>Setup screen</td><td>Closes the session.</td></tr><tr><td>Code box and **Doğrula** (Verify)</td><td>Sign-in code screen</td><td>Checks the current code on every sign-in.</td></tr><tr><td>**Çıkış** (Sign out)</td><td>Sign-in code screen</td><td>Cancels the sign-in.</td></tr><tr><td>**Current Password (verification)**</td><td>My Profile, 2FA Management</td><td>Confirms that you are the one resetting.</td></tr><tr><td>Confirmation box</td><td>My Profile, 2FA Management</td><td>Prevents accidental reset; the button does not work without it.</td></tr><tr><td>**Reset 2FA**</td><td>My Profile, 2FA Management</td><td>Deletes the old setup and opens a new setup right away.</td></tr><tr><td>**Set Up 2FA**</td><td>My Profile, 2FA Management (when not set up)</td><td>Intended to open the setup screen; see the note above.</td></tr></tbody></table>

## Warnings and errors

<table id="bkmrk-messagemeaningwhat-t"><thead><tr><th>Message</th><th>Meaning</th><th>What to do</th></tr></thead><tbody><tr><td>6 haneli sayı girin. (Enter a 6-digit number.)</td><td>Fewer than 6 digits, or letters.</td><td>Type the 6 digits without spaces.</td></tr><tr><td>Kod doğrulanamadı. Authenticator uygulamanızdaki güncel kodu deneyin. (Code could not be verified. Try the current code.)</td><td>Wrong or expired code during setup.</td><td>Wait for a new code. Make sure the phone clock is automatic.</td></tr><tr><td>Kod doğrulanamadı. (Code could not be verified.)</td><td>Wrong or expired code at sign-in.</td><td>Type the current code. If the app has several Useroam entries, use the newest one.</td></tr><tr><td>Oturum doğrulaması başarısız. Sayfayı yenileyip tekrar deneyin. (Session check failed.)</td><td>The page stayed open too long.</td><td>Refresh the page.</td></tr><tr><td>Kayıt sırasında hata oluştu. Tekrar deneyin. (An error occurred while saving.)</td><td>The setup could not be saved.</td><td>Try again; contact support if it continues.</td></tr><tr><td>(You are sent back to the sign-in screen)</td><td>More than 10 wrong codes in one sign-in; the session is closed for security.</td><td>Sign in again and check the phone clock.</td></tr><tr><td>Your current password is incorrect.</td><td>Wrong password when resetting.</td><td>Type your panel password correctly.</td></tr><tr><td>2FA has been reset. Scan the new QR code to set it up again.</td><td>Reset succeeded.</td><td>Scan the new QR code.</td></tr><tr><td>2FA could not be reset.</td><td>A technical error.</td><td>Try again.</td></tr></tbody></table>

## Frequently asked questions

**Can I turn 2FA off?** No. It is mandatory for all panel users.

**Can I receive the code by SMS?** No. Panel sign-in works only with a verification app, which is safer than SMS and works offline.

**Can I set up the same account on two phones?** Yes. Scan the same QR code with both phones during setup and both will produce the same code. To add a second phone later, reset and scan with both.

**Does every administrator set up their own 2FA?** Yes. 2FA is personal. Do not share your account; create a separate user in [Administrators](https://help.useroam.com/link/75).

**Codes are always rejected.** Set your phone's date and time to automatic and delete old Useroam entries in the app.

## Related pages

- [Quick Start: Your First Sign-in](https://help.useroam.com/link/303)
- [My Profile (Account Info)](https://help.useroam.com/link/232)
- [Administrators](https://help.useroam.com/link/75)