# Guests Active guests, user lists, blocking, groups, coupons and excluded users # Active Guests ## What is it for? **Active Guests** shows the guests connected to your Wi-Fi right now: who, since when, which IP address they received and how much data they downloaded and uploaded. If your firewall is connected to the panel, you can also disconnect a guest from here. ## When do I use it? - You want to see how many people are using the Wi-Fi at the moment. - A guest says "I have no internet" and you want to check whether they appear connected. - You want to find a connection that uses a lot of data. - You want to cut off a guest who causes trouble right away (only on devices whose firewall is connected to the panel). ## Before you start - The list shows the guests of the selected device. The device name is shown in the heading (example: **Useroam Demo**). To see another location, change the device on the [Device Selection](/books/getting-started/page/device-selection) screen first. - Employees on the [Excluded Users](/books/guests/page/excluded-users) list are not shown here. - Guest numbers and device addresses (MAC) are masked under the Turkish data protection law, KVKK (example: `5417****71`, `6F:2D:B5:**:**:**`). ## Step by step 1. In the left menu open **Guests** and click **Active Guests**. The green badge at the top right shows the current number of connections (example: **10 active sessions**). ![Active Guests in the Guests menu and the active sessions badge](https://help.useroam.com/uploads/images/gallery/2026-09/mz-au-menu-en.png) 2. Look through the table. To find a guest, type the visible part of their number or their IP address in the search box at the top right (its label is still Turkish: **Ara:**). Choose how many rows to show with the box at the top left (10, 25, 50, 100 or **All**). On narrow screens such as phones some columns are hidden; press the green **+** at the start of a row to open them under the row. Click a column heading to sort by that column; for example click **↓ Downloaded** to find who used the most data. ![Active guest table, search and row count](https://help.useroam.com/uploads/images/gallery/2026-09/QYDmz-au-tablo-en.png) 3. The list is a snapshot of the moment you opened the page and does not refresh by itself. Reload the page in your browser to see the current state. The note under the table says the same: "This is a snapshot taken when the page was opened. Refresh the page to update it." ![Snapshot note](https://help.useroam.com/uploads/images/gallery/2026-09/mz-au-not-en.png) 4. If your firewall is connected to the panel, an extra column appears (its heading is still Turkish: **İşlem**, "Action"). To disconnect a guest press **Disconnect** on their row and confirm "… do you want to terminate this firewall session?". The button turns into **Terminated** and the row fades. The guest can sign in again if they want; to block them permanently use the [Blocked Users](/books/guests/page/blocked-users) screen. ![Action column and Disconnect button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-au-kes-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the page and table footer**You are here** in the path line returns to the home screen. The box at the top left reads like "**Show 25 records**". With no rows the table says **No records**; paging uses **First**, **‹**, **›**, **Last**.
Heading (device name) and **Active Guests**Which device's guests you are looking at.
**… active sessions** (green badge)Number of connections open now.
**… records shown**Number of rows loaded into the table. At most 1000 connections are listed; if there are more, "(ilk 1000, toplam …)" (first 1000, total …) is shown next to it.
**Firewall live list (real-time sessions)**Shown on devices whose firewall is connected to the panel: the list comes straight from the firewall and is the most up to date. In this case the MAC column stays empty (the firewall does not report MAC).
**User**The guest's login name; usually the phone number (masked). For hotel logins it can be a room number or an ID number.
**MAC**Device address, first half visible. If the same person has two devices, there are two rows.
**IP**Local address given to the device.
**Started**Date and time the connection opened. The table is sorted newest first by this column when it opens.
**Duration**How long it has been connected. The units stay Turkish: `sn` seconds, `dk` minutes, `s` hours, `g` days (example: `75g 7s` = 75 days 7 hours).
**↓ Downloaded**, **↑ Uploaded**Data downloaded and uploaded during the connection.
**Disconnect**Only on devices whose firewall is connected to the panel. Ends the connection.
Number box at the top leftRows per page: 10, 25, 50, 100, **All**. 25 when the page opens.
Search box (**Ara:**)Searches all columns instantly.
**Toplam: … / … - …**Total rows and the range shown (label still Turkish: "Toplam" = Total). Change pages with **First**, **‹**, **›**, **Last** at the bottom.
## Messages you may see
MessageMeaning / what to do
There are no active guests right now.Nobody is connected at the moment.
No matching records foundNo row matches your search. Clear the search box.
Firewall live list could not be retrieved; showing the RADIUS record instead.The firewall could not be reached at that moment. The list is shown from login records; some old connections may still look open. Reload the page a little later.
The active device could not be resolved. Select a device from the left menu.No device is selected. Select one on the [Device Selection](/books/getting-started/page/device-selection) screen.
Card "**… RADIUS accounting kapalı görünüyor**" (RADIUS accounting appears to be off)If the device sent no session data in the last 90 days, a setup guide for your firewall brand is shown instead of the list (Sophos, FortiGate, MikroTik, Palo Alto and others; the card is in Turkish only). Apply the setting or pass it to the company that installed your firewall; the list fills by itself afterwards.
Could not be terminated (…)The connection could not be ended. The guest may have left in the meantime; reload the page and try again.
Connection error.The connection between the panel and the server dropped. Check your internet and try again.
## Frequently asked questions **The guest left but still appears on the list.** Some firewalls do not report when a connection ends; such connections can stay open on the list for a long time (the **Duration** column shows days and the data counter does not grow). On devices whose firewall is connected to the panel, the list is read live from the firewall, so this does not happen. **I cannot see the Disconnect button.** The button only appears on devices with a firewall API connection. See [Sophos Firewall API Setup](/books/settings/page/sophos-firewall-api-setup). **The guest I disconnected connected again.** Disconnecting only ends the current connection. If you do not want the guest back, add their number to [Blocked Users](/books/guests/page/blocked-users). **Where do I see past connections?** On the [All Connections](/books/guests/page/all-connections) and [Device Reports](/books/analytics-and-reports/page/device-reports) screens. ## Related pages - [Blocked Users](/books/guests/page/blocked-users) - [All Connections](/books/guests/page/all-connections) - [Device Reports](/books/analytics-and-reports/page/device-reports) - [Excluded Users](/books/guests/page/excluded-users) # SMS / WhatsApp Users ## What is it for? The **SMS/Whatsapp** list shows the guests who signed up to your Wi-Fi with their phone number (SMS or WhatsApp verification). From here you can approve, block or delete a guest, or change their details, group and password. ## When do I use it? - You want to see whether a guest is registered and when they signed up. - You want to stop (block) a guest's logins or allow them again. - You want to move a guest to a longer-lasting group or delete their record. ## Before you start - The list shows the guests of the selected device. - Numbers, first names and last names are masked under the Turkish data protection law, KVKK (example: `5306****15`, `Yu***`). If you are allowed to see full values, open them with the eye icon; every reveal is written to the [Audit Log](/books/analytics-and-reports/page/audit-log). - Employees on the [Excluded Users](/books/guests/page/excluded-users) list are not shown here. ## Step by step 1. In the left menu open **Guests** and click **SMS/Whatsapp**. ![SMS/Whatsapp in the Guests menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-su-menu-en.png) 2. To find a guest, type in the **Search...** box at the top right. The newest sign-up is at the top. The **Status** column shows whether the guest can sign in; the **Registration Type** column shows whether they signed up by SMS (phone icon) or WhatsApp (WhatsApp icon). ![SMS/Whatsapp guest list, search, Status and Registration Type](https://help.useroam.com/uploads/images/gallery/2026-09/mz-su-liste-en.png) 3. Use the buttons at the end of the row. Hover over a button to see its name: yellow **Disable User** (green **Enable User** if blocked), red **Delete User**, blue **Edit User**. If the guest is waiting for approval, a green **Confirm** button appears first. ![Row buttons: disable, delete, edit](https://help.useroam.com/uploads/images/gallery/2026-09/mz-su-butonlar-en.png) 4. When you press Edit, the **User Information** tab opens. Change the guest's details and press **Save**. ![User Information tab and Save](https://help.useroam.com/uploads/images/gallery/2026-09/mz-su-duzenle-en.png) 5. To change the guest's group or password, go to the **Group and Password** tab, pick the new group in **Group**, type a new **Password** if needed and press **Save**. ![Group and Password tab](https://help.useroam.com/uploads/images/gallery/2026-09/mz-su-sifre-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Lists** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**Search...**Searches the list.
Number box at the top leftRows per page: 10, 25, 50, 100, **All**.
**Username**The guest's login name, i.e. the phone number (masked).
**First Name**, **Last Name**, **Phone**Details given at sign-up (masked).
**E-Mail**If the guest gave an e-mail at sign-up.
**Registration Date**Day of the first sign-up (day-month-year).
**Status****Active** (can sign in), **Passive** (blocked) or **Waiting for Approval**.
**Location**The device where the sign-up happened.
**Registration Type**Phone icon means SMS, WhatsApp icon means WhatsApp.
**Confirm**Approves a guest waiting for approval; a login code is sent to the guest. See [Pending Approval](/books/guests/page/pending-approval).
**Disable User** / **Enable User**Blocks / allows the guest's sign-in. A blocked guest appears on [Blocked Users](/books/guests/page/blocked-users).
**Delete User**Deletes the guest's record and login **without asking**. If the guest wants to connect again, they sign up again. Deleting affects only the record on the device selected in the top menu; if the same phone is registered on another of your devices, that record stays.
**Edit User**Opens the edit screen.
**User Information** tabThe guest's sign-up details. The **username** box is locked (shown masked) and cannot be changed. Boxes without a label are internal system fields (for example the device IP address); anything typed there is not saved. If you leave a date box empty, or the date cannot be read, the stored date stays as it is.
**Group and Password** tab**Group** (time and speed rules) and a new **Password**.
**Save**Saves the changes; "Successful - Successfully updated" appears at the top. If saving fails, a red **Error - Could not save. Check the details and try again.** appears; the change was not saved.
**Toplam: … / … - …**Total guests and the range shown (label still Turkish: "Toplam" = Total). **No Record** if empty, **Processing...** while loading.
## Frequently asked questions **The guest is on the list but cannot sign in.** Check the **Status** column. If it is **Passive** the guest is blocked; press **Enable User**. If it is **Waiting for Approval**, approve them. **Will a deleted guest come back?** If the guest connects and verifies by SMS/WhatsApp again, they are added as a new record. If you do not want them back, block instead of deleting. **Can I send a bulk message to the guests on this list?** Yes, only to guests who gave permission: use the Opted-in Guests and Bulk Send screens under **Bumerang**. **I pressed Save and a red "Could not save" appeared.** The change was not saved. Check that the device the guest is registered on is selected in the top menu, reload the page and try again. You cannot change the username or the device IP address on this screen; if a guest's username has changed, they need to sign up as a new record. ## Related pages - [Blocked Users](/books/guests/page/blocked-users) - [Pending Approval](/books/guests/page/pending-approval) - [SMS / WhatsApp Reports](/books/analytics-and-reports/page/sms-whatsapp-reports) - [Groups](/books/guests/page/groups) # Blocked Users ## What is it for? **Blocked Users** is the list of people you do not want on your Wi-Fi. When a number or user name on this list tries to sign in, the login is rejected. Here you can block someone manually or remove a block. ## When do I use it? - You want to stop a guest who causes trouble or misuses the network from connecting again. - You want to block a number in advance, before it has ever connected. - You want to remove the block of a guest who was blocked by mistake. ## Before you start - A block only applies to the selected device. The top of the page shows the device, for example "Active device: Useroam Demo". To block the same person at another location, select that device and repeat. - Blocking stops the guest's **next** sign-in. If they are connected right now, they are not dropped automatically; on devices whose firewall is connected to the panel you can drop them at once with **Disconnect** on the [Active Guests](/books/guests/page/active-guests) screen. - This menu item is shown to users who are allowed to see the **SMS/Whatsapp** list. ## Step by step: blocking a number 1. In the left menu open **Guests** and click **Blocked Users**. ![Blocked Users in the Guests menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-ek-menu-en.png) 2. In the **Block Manually** card, type the number in **Username / phone number** (example: `5321234567`). A leading 0 or 90 and spaces or dashes are cleaned automatically. Press **Block**. A green "Blocked: 5321234567" message appears at the top. ![Block Manually card and Block button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-ek-elle-en.png) 3. The blocked person appears in the list below. The number in the heading is the total count (example: **Blocked Users (2)**). To find someone, type in the **Search...** box on the right. ![Blocked users list and Remove block button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-ek-liste-en.png) 4. To remove a block, press **Remove block** on the row and confirm "Remove this block?". The message "Block removed." appears; the person can sign in on their next attempt. ## Another way: blocking from the guest list On the [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) list, every guest row has a yellow button with a cross icon; hovering over it shows **Disable User**. A guest blocked this way appears on this list with its source (example: **SMS**). On a blocked guest's row the button turns green (**Enable User**) and removes the block. ![Disable User button on the SMS/Whatsapp list](https://help.useroam.com/uploads/images/gallery/2026-09/mz-ek-sms-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
**Active device: …**The device the block applies to. Next to it: "blocked users cannot log in (RADIUS reject)."
**Username / phone number**Number or user name to block. Example: `5321234567`. The example text inside the box is still Turkish ("örn." = e.g.).
**Block**Blocks the number on this device.
Note under the card"You can block a number before it is even registered; logins with that number will be rejected on this device."
**Blocked Users (…)**List heading and total count.
**Search...**Searches the list instantly.
**User / Number**The blocked number (masked). The eye icon reveals the full number (if you are allowed; every reveal goes to the audit log).
**Source**Where the block came from: grey **Manual** (from this screen), blue **SMS**, **ID Card**, **Social**, **Staff** or **Hotel** (blocked from the related guest list).
**Action** / **Remove block**Removes the block after asking.
## Messages you may see
MessageMeaning / what to do
Blocked: …The number is blocked.
This user is already blocked on this device.The number is already on the list. Nothing to do.
Username / number cannot be empty.Type a number in the box.
Could not save the block, please try again.Saving failed; the number is not blocked. Try again; if it keeps happening, contact support.
Block removed.The person can sign in again.
No blocked users on this device.The list is empty.
No active device found. Please select a device from the top menu.Select a device on the [Device Selection](/books/getting-started/page/device-selection) screen first.
## Frequently asked questions **I blocked the guest but they are still online.** A block stops new sign-ins. To end their open connection now, use [Active Guests](/books/guests/page/active-guests); if there is no disconnect button, the connection ends when its time runs out or the device leaves the network. **How should I type the number?** Any way you like: `0532 123 45 67`, `905321234567` or `5321234567`. They are all saved as the same number. **Does the blocked person get a message?** No. They only see on the login screen that they cannot sign in. **Where can I see who blocked someone?** The [Audit Log](/books/analytics-and-reports/page/audit-log) lists block and unblock actions together with who did them. ## Related pages - [Active Guests](/books/guests/page/active-guests) - [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) - [Audit Log](/books/analytics-and-reports/page/audit-log) # Hotel Guests ## What is it for? The **Hotel Guests** list shows hotel guests who sign in to the Wi-Fi with their room number and ID details. You can follow who is online during the stay, which room they are in and when their access ends. You can also block, delete or edit a guest. ## When do I use it? - You want to check whether the guest in a room is registered on the Wi-Fi. - A guest extends their stay and you want to change the check-out date. - You want to stop a guest's sign-ins. ## Before you start - The list fills on devices that use hotel sign-in (sign-in with room number or a hotel management system connection). If you do not use this sign-in method, the list stays empty and shows **No Record**. - ID numbers, first names and last names are masked under the Turkish data protection law, KVKK. - The list heading and the **Cinsiyet** (gender) column are still Turkish in the English interface. ## Step by step 1. In the left menu open **Guests** and click **Hotel Guests**. ![Hotel Guests in the Guests menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-ou-menu-en.png) 2. To find a guest, type the room number in the **Search...** box at the top right. Use the buttons at the end of the row: yellow **Disable User**, red **Delete User**, blue **Edit User** (hover to see their names). The edit screen is the same as the one described on [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users): **User Information** and **Group and Password** tabs. ![Hotel guest list and row buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-ou-liste-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Lists** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**Username**The guest's login name (masked). Click it to open the edit screen.
**First Name**, **Last Name**The guest's name (masked).
**Identity Number**ID or passport number used at sign-in (masked).
**Room Number**The guest's room.
**Check-out Date**The day the stay ends. Wi-Fi access ends on this date; update it if the stay is extended.
**Birth Date**, **Cinsiyet**Details taken at sign-up (`K` female, `E` male).
**Registration Date**The guest's first sign-in day.
**Status****Active**, **Passive** (blocked) or **Waiting for Approval**.
**Location**The device the guest connected to.
Yellow, red and blue buttons**Disable User** (green **Enable User** if blocked), **Delete User** (deletes without asking), **Edit User**. A guest waiting for approval gets a green **Confirm** first.
**Search...**, number box, **Total**Search, rows per page (10, 25, 50, 100, **All**) and total records.
## Frequently asked questions **The guest checked out but is still on the list.** The list also shows past records. The Wi-Fi access of a guest whose check-out date has passed ends; the record staying on the list does not mean they still have access. **The list is empty.** Your device may not use hotel sign-in. To set it up see the **Hotel Solution** book or contact support. ## Related pages - [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) - [Blocked Users](/books/guests/page/blocked-users) - [Active Guests](/books/guests/page/active-guests) # Local Users ## What is it for? **Local Users** is the list of Wi-Fi accounts you created by hand in the panel (accounts created on the [New User](/books/guests/page/new-user) screen and Staff WiFi accounts). Here you find accounts, block or delete them, or change their password and group. ## When do I use it? - You want to see the staff or special guest accounts you created. - You want to renew an employee's password or change their group. - You want to close or delete the account of someone who left. ## Step by step 1. In the left menu open **Guests** and click **Local Users**. To create a new account use the **New User** button at the top of the page. ![Local Users and New User button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-lu-menu-en.png) 2. Find the account with the **Search...** box. Use the buttons at the end of the row: yellow **Disable User**, red **Delete User**, blue **Edit User**. Password and group are changed on the **Group and Password** tab of the edit screen (see [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users), steps 4 and 5). ![Local user list and row buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-lu-liste-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Lists** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**New User**Opens the new account form.
**Username**The account's login name. Click it to open the edit screen.
**First Name**, **Last Name**, **E-Mail**, **Phone**, **Department**Details entered when the account was created.
**Registration Date**The day the account was created.
**Status****Active**, **Passive** (blocked) or **Waiting for Approval**.
**Location**The device the account belongs to.
Yellow, red and blue buttons**Disable User** / **Enable User**, **Delete User** (deletes without asking; only the record on the selected device), **Edit User**. On the edit screen the username and device IP address cannot be changed; if saving fails, a red "Could not save. Check the details and try again." appears. Details: [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users).
**Search...**, number box, **Total**Search, rows per page (10, 25, 50, 100, **All**) and total records. **No Record** if empty.
## Frequently asked questions **Why are my bulk-created users not here?** Bulk users are listed separately: [Bulk Users](/books/guests/page/bulk-users). **Where do I see these users' connection history?** On the [Local User Report](/books/analytics-and-reports/page/local-user-report) screen. **Does deleting a Staff WiFi account also close its certificate?** No, deleting the account does not revoke the certificate. To close the employee's access for certain, first press **Revoke** on the [Staff WiFi](/books/staff-wi-fi-administration/page/certificates-and-staff) screen. ## Related pages - [New User](/books/guests/page/new-user) - [Local User Report](/books/analytics-and-reports/page/local-user-report) - [Groups](/books/guests/page/groups) # Pending Approval ## What is it for? **Pending Approval** shows guests who signed up to the Wi-Fi but whose access waits for your approval. A guest you approve can go online; one you do not approve cannot. ## When do I use it? - If guest sign-in on your captive portal requires administrator approval, to approve each new sign-up. - To delete a sign-up you do not recognise without approving it. ## Before you start - The list only fills on devices where approval-based sign-in is on. If you do not use it, the list stays empty and shows **No Record**. - For the actions on this screen your permission profile needs the Pending Approval permission. - The list heading ("Onay Bekleyen Kullanıcılar") and the values in the **Type** column are still Turkish in the English interface. ## Step by step 1. In the left menu open **Guests** and click **Pending Approval**. ![Pending Approval in the Guests menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-wa-menu-en.png) 2. If you recognise the guest, press the green **Confirm** button on their row. The guest leaves the list; a guest who signed up by SMS receives a login code. If you do not recognise them, delete the record with the red **Delete User** (it does not ask). The blue **Edit User** opens the record's details. ![Guests pending approval and Confirm button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-wa-liste-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Lists** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**Username**The guest's login name (phone number, masked). Click it to open the edit screen.
**First Name**, **Last Name**Name given at sign-up (masked).
**Registration Date**The day of the sign-up.
**Type**Sign-up method: **SMS**, **T.C. Kimlik** (Turkish ID) or **Otel Misafiri** (hotel guest).
**Location**The device where the sign-up happened.
Green **Confirm**Allows the guest to sign in.
Red **Delete User**Deletes the record without asking.
Blue **Edit User**Edits the record's details.
**Search...**, number box, **Total**Search, rows per page and total records.
## Frequently asked questions **Can a guest go online while waiting for approval?** No. They cannot sign in until approved. **Where does an approved guest go?** Depending on the sign-up type, they appear as **Active** on [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) or [Hotel Guests](/books/guests/page/hotel-guests). **Will I be told when a new sign-up arrives?** Yes, if you turn on the user approval e-mail alert on the [Notifications](/books/settings/page/notifications) screen. ## Related pages - [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) - [Notifications](/books/settings/page/notifications) - [Portal Settings](/books/captive-portal/page/portal-settings) # Groups ## What is it for? **Groups** are rule sets that decide how long your guests can stay connected. Every guest or user belongs to a group; when the group's **Validity** time runs out, the connection ends and the guest signs in again. On your firewall, rules such as speed and quota are also linked to the group name. ## When do I use it? - You want to give guests a time limit such as "2 hours of free internet". - You want an unlimited group for staff or long-stay guests. - To prepare the group you will choose when creating new users or bulk users. - To change the time of an existing group or delete a group you no longer use. ## Before you start - Groups are per device: the selected device's groups are listed. For another location, change the device on the [Device Selection](/books/getting-started/page/device-selection) screen first. - The group name must be **exactly the same** as the user group name on your firewall; the firewall matches speed and quota rules by this name. Spaces in the name are removed when saving (example: `Guest 2 Hours` is saved as `Guest2Hours`). So give the name without spaces (example: `Guest-2Hours`). - **Open Group**, shown in light blue on the list, is the system's default group; it cannot be edited or deleted. ## Step by step: creating a new group 1. In the left menu open **Guests** and click **Groups**. Press the green **Create New Group** at the top of the page. ![Groups screen and Create New Group button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-gr-menu-en.png) 2. Fill in **Group Name** (example: `Guest-2Hours`) and **Group Description** (example: `Daily guest, 2 hours`). Type a number in **Validity** (example: `2`) and pick **Hours** or **Minutes** in the **Duration** list next to it. Press **Save**. The group is added to the list. ![New group form and Save](https://help.useroam.com/uploads/images/gallery/2026-09/mz-gr-yeni-en.png) 3. If you do not want a time limit, turn on the **Unlimited** switch. The Validity box is hidden and the group has no time limit; the list shows **Unlimited**. ![Unlimited switch](https://help.useroam.com/uploads/images/gallery/2026-09/mz-gr-sinirsiz-en.png) 4. To change a group, press the blue pencil (**Edit Group**) on the right of its row. To delete it, use the red trash button (**Delete Group**). ![Group list with edit and delete buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-gr-liste-en.png) 5. On the edit screen (its heading is still Turkish: **Grup Düzenleme**) change the name, description or time and press **Save**. ![Edit group screen](https://help.useroam.com/uploads/images/gallery/2026-09/mz-gr-duzenle-en.png) 6. When you press the trash button, a window asks "Seçilen grup silinecektir. Onaylıyor musunuz?" (the selected group will be deleted, do you confirm?; this window is Turkish only). Press **Ok** to delete. To cancel, click outside the window or press Esc. ![Group delete confirmation window](https://help.useroam.com/uploads/images/gallery/2026-09/mz-gr-sil-en.png) ## Extra fields depending on the device - **Sophos with the firewall API connected:** the form also lets you pick firewall policies: **Quota** (internet time), **QoS (Bandwidth)**, **Access Duration** (access time) and **Data Amount** (data quota). Anything you do not pick stays **Unlimited (no policy)**. The **Yeni Politika** (New Policy) button creates a new policy on the firewall: choose its type (**QoS (Bandwidth)**, **Internet Time**, **Access Time**, **Data Quota**); for bandwidth you are asked for **Limit (upper cap)**, **Bandwidth (Mbps)** and **Priority** (**High**, **Low**, **Real time**). When you save, the group is also created on the firewall with the same name. For setup see [Sophos Firewall API Setup](/books/settings/page/sophos-firewall-api-setup). - **MikroTik:** the form shows a **MikroTik Speed and Quota Settings** card: **Download speed** and **Upload speed** (example: `10M`), **Total quota (MB)**, **Idle timeout (min)**, **Simultaneous devices** and the advanced **Profile on device** and **Address list**. No limit is applied for fields you leave empty. These values are sent to the guest at sign-in; nothing is written to the device. - **Other firewalls:** only name, description and time. Define speed and quota rules on your firewall for the user group with the same name. ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Management** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**Create New Group**Opens the new group form.
**Search...**Searches the group list.
Number box at the top leftRows per page: 10, 25, 50, 100, **All**.
**Group Name**Must match the group name on the firewall. Spaces are removed. Example: `Guest-2Hours`.
**Group Description**A note on what the group is for. Shown in brackets next to the group name in lists.
**Unlimited**When on, there is no time limit.
**Validity** and **Duration**How long one sign-in stays valid: a number + **Hours** or **Minutes**. It shows 1 when the form opens.
**Validity** (list)**Unlimited**, **… Minutes** or **… Hours**. Times longer than 60 minutes are shown in hours (example: 90 minutes is **1.5 Hours**).
Blue pencil (**Edit Group**)Opens the edit screen.
Red trash (**Delete Group**)Deletes the group after asking.
**Save**Saves the group and returns to the list.
**Toplam: … / … - …**Total number of groups and the range shown (label still Turkish: "Toplam" = Total). With no groups it says **No Record**.
## Frequently asked questions **I pressed Save but no group was created and the form opened again.** A group with the same name may already exist on this device. The screen shows no warning in this case; check the list and use a different name. **I deleted a group. What happens to its guests?** Users and settings linked to the deleted group (for example the group selected in SMS settings) are left without a group. Before deleting, move those settings to another group. **How do I set a speed limit for guests?** From the group form on Sophos with the firewall API connected and on MikroTik; on other firewalls on the firewall's own screen, for the user group with the same name as this group. **Where are groups used?** They are chosen on the [New User](/books/guests/page/new-user), [Bulk Users](/books/guests/page/bulk-users) and [SMS Settings](/books/settings/page/sms-settings) screens. ## Related pages - [New User](/books/guests/page/new-user) - [SMS Settings](/books/settings/page/sms-settings) - [Sophos Firewall API Setup](/books/settings/page/sophos-firewall-api-setup) # Coupon Codes ## What is it for? **Coupon Codes** creates single-use Wi-Fi login codes to hand out to guests. You download the codes as a PDF, print them and give them to guests on paper or a receipt. The guest types the code on the login screen and stays online for the time you set. ## When do I use it? - You want to give short-term Wi-Fi to guests who do not want to give a phone number, or to an event. - You want to give Wi-Fi together with a service such as breakfast, a meeting or a waiting lounge. - You want to track how many codes were used. ## Before you start - For coupon login to work, the coupon login option must be on for your captive portal. If your login screen has no coupon box, contact support. - Codes are created for the selected device. ## Step by step: creating coupons 1. In the left menu open **Guests** and click **Coupon Codes**. Press the green **Coupon Creation** button. ![Coupon Codes and Coupon Creation button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-tk-menu-en.png) 2. Fill in the **New Coupon** form: **Title** (example: `Breakfast-Coupon`), **Description**, **Number of Coupons** (how many codes, example: `50`), **Character Length** (characters per code, 6 by default) and **Character Type** (**All**, **Letters Only**, **Numbers Only**, **Lowercase Letters Only**, **Uppercase Letters Only**). The **Unlimited** switch is on by default; to set a time limit, turn it off and choose **Validity** and **Duration** (**Hours** / **Minutes**). Choose the language of the printed cards in **PDF Language** and press **Save**. ![New Coupon form](https://help.useroam.com/uploads/images/gallery/2026-09/mz-tk-yeni-en.png) 3. The coupon batch appears in the list with **Number of Coupons**, **Number of Used Coupons** and **Number of Remaining Coupons**. Use the yellow PDF button on the row to download the codes as printable cards, the blue magnifier to see each code and whether it was used (**Coupon Detail**), and the red button to delete the batch. ![Coupon batch row: PDF, detail and delete buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-tk-liste-en.png) 4. To change how the cards look, use the **Bilet Tasarımı** (ticket design) button above the list (background, colours, font, logo). Details are on the [Bulk Users](/books/guests/page/bulk-users) page. ![Ticket design screen](https://help.useroam.com/uploads/images/gallery/2026-09/mz-tk-bilet-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Management** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**Search**Searches the coupon batches.
**Coupon Creation**Opens the New Coupon form.
**Bilet Tasarımı**Opens the design screen for the PDF cards (Turkish only).
**Title**, **Description**Name and note of the coupon batch; may also appear on the printed card.
**Number of Coupons**How many codes to create. 10 by default.
**Character Length**Characters per code. 6 by default.
**Character Type**Which characters the code uses. Numbers only is the easiest for guests to type.
**Unlimited**When on, the code has no time limit.
**Validity** and **Duration**How long one code keeps the guest online.
**PDF Language**Language of the text on the printed cards.
**Save**Creates the codes.
**Title**, **Description**, **Validity** (list)Details of the coupon batch.
**Number of Coupons**, **Number of Used Coupons**, **Number of Remaining Coupons**Total, used and remaining codes.
Yellow PDF buttonDownloads the codes as a printable PDF.
Blue magnifier**Coupon Detail**: each code with **Coupon Code**, **Validity**, **Title**, **Description** and **In Use** (**Yes** / **No**).
Red buttonDeletes the coupon batch without asking.
## Frequently asked questions **The guest types the code but cannot sign in.** Check in Coupon Detail that the code is unused; it may have expired or already been used. If there is no coupon box on the login screen, coupon login is not on; contact support. **Can one code be used by several guests?** No, codes are single-use. **What is the difference between coupons and Bulk Users?** With a coupon the guest types one code. With Bulk Users every guest gets a user name and a password. ## Related pages - [Bulk Users](/books/guests/page/bulk-users) - [Portal Settings](/books/captive-portal/page/portal-settings) # Bulk Users ## What is it for? **Bulk Users** creates many Wi-Fi user names and passwords in one go. The accounts download as printable PDF cards that you hand out to guests, training participants or event visitors. ## When do I use it? - You need dozens of accounts for a training, meeting or event. - You want to give guests Wi-Fi with a card, without phone verification. - You want to adjust how the cards look for your business (**Bilet Tasarımı**, ticket design). ## Before you start - You need a group for the accounts' time and speed rules. If you have none, create one on [Groups](/books/guests/page/groups) first. - For guests to sign in with a user name and password, that sign-in must be on for your login screen. If your login screen has no such boxes, contact support. ## Step by step: creating bulk accounts 1. In the left menu open **Guests** and click **Bulk Users**. Press the green **New Bulk Users** button. ![Bulk Users, New Bulk Users and ticket design buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-mu-menu-en.png) 2. Fill in the form: **Title** (example: `Meeting-Room`), **Description**, **Number of Users** (example: `20`), **Character Length** (6 by default) and **Character Type** (**All**, **Letters Only**, **Numbers Only**). While **Single Password** is on (the default), all accounts share one password; turn it off for a separate password per account. Pick **Group** and **PDF Language** and press **Save**. ![New Bulk Users form](https://help.useroam.com/uploads/images/gallery/2026-09/mz-mu-yeni-en.png) 3. The new batch appears in the list. Download and print the cards with the blue PDF button on the row. **Idle** is the number of unused accounts, **In Use** the used ones. The red button deletes the batch and its accounts. ![Bulk user list, PDF and delete buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-mu-liste-en.png) ## Step by step: changing the card design (Bilet Tasarımı) This screen is in Turkish only; the English names below are for guidance. 1. Press **Bilet Tasarımı** above the list. Settings open on the left and **Canlı önizleme (PDF ile birebir)** (live preview, same as the PDF) on the right. In the **Arka plan** (background) card choose **Arka plan tipi** (**Hazır görsel** ready image or **Düz renk** plain colour), **Hazır arka plan** (**Klasik**, **Çerçeve**, **Limon Köşe**, **Lacivert Köşe**, **Degrade** or **Görselsiz (düz renk)**) and **Arka plan rengi** (background colour). In **Renkler ve yazı** (colours and text) set the **Başlık** (title), **Etiket** (label), **Genel metin** (body text) and **Değer (vurgu)** (value, highlight) colours, the **Yazı tipi** (font) and **Yazı boyutu** (font size). ![Ticket design: background and font](https://help.useroam.com/uploads/images/gallery/2026-09/mz-mu-bilet1-en.png) 2. In **Kart ve logo** (card and logo) slide the card's **Genişlik** (width), **Yükseklik** (height) and **Köşe yuvarlaklığı** (corner radius); to show your logo, turn on **Logo göster** and choose the **Logo (PNG/JPG/WEBP/GIF, max 1 MB)** file. In **Alanlar** (fields) choose whether **Başlık** (title), **Geçerlilik süresi** (validity) and **Açıklama** (description) appear on the card. Press **Değişiklikleri kaydet** (save changes). The design is used for both bulk user and coupon PDFs. A logo change shows in the preview after saving. ![Card and logo, fields and save](https://help.useroam.com/uploads/images/gallery/2026-09/mz-mu-bilet2-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Management** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**New Bulk Users**Opens the creation form.
**Bilet Tasarımı**Opens the PDF card design screen.
**Title**, **Description**Name and note of the batch.
**Number of Users**How many accounts to create. 10 by default.
**Character Length**, **Character Type**Length and characters of user names and passwords.
**Single Password**When on, all accounts share one password.
**Group**Time and speed rules of the accounts.
**PDF Language**Language of the text on the cards.
**Save**Creates the accounts.
**Bulk User Code**The batch's system number.
**Number of Users**, **Idle**, **In Use**Total, unused and used accounts.
Blue PDF buttonDownloads the cards as a PDF.
Red buttonDeletes the batch and its accounts without asking.
## Frequently asked questions **How does a guest with a card connect?** They type the details on the card into the user name and password boxes on the Wi-Fi login screen. **Single password or separate passwords?** A single password makes handing out easier; separate passwords are safer, because one person's card is useless to anyone else. **How is this different from Coupon Codes?** With [Coupon Codes](/books/guests/page/coupon-codes) the guest types a single code; here they get a user name and a password. ## Related pages - [Coupon Codes](/books/guests/page/coupon-codes) - [Groups](/books/guests/page/groups) - [New User](/books/guests/page/new-user) # New User ## What is it for? **New User** creates a single Wi-Fi account from the panel. Use it for people who cannot verify by SMS or who need a fixed account (staff, long-stay guests, a meeting room computer and so on). You can create two types of account: a **Hotspot user** who signs in with a user name and password, or a **Staff WiFi (certificate)** user who receives a setup link on their phone. ## When do I use it? - You want to give an employee or a long-stay guest a permanent Wi-Fi account. - A device without a phone number (printer, computer) needs a login account. - You want staff to connect securely to the company Wi-Fi with a certificate (Staff WiFi). ## Before you start - You need a group that sets the account's time and speed rules. If you have none, create one on [Groups](/books/guests/page/groups) first; if the **Group** list is empty the user cannot be linked to a group. - The account is created on the selected device. For another location, change the device on [Device Selection](/books/getting-started/page/device-selection) first. - If you need many accounts, use [Bulk Users](/books/guests/page/bulk-users) instead of creating them one by one. ## Step by step 1. In the left menu open **Guests** and click **New User**. The **User Information** form opens. ![New User in the Guests menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-menu-en.png) 2. Fill in **Username** (example: `ayse.kaya`), **First Name** (`Ayşe`) and **Last Name** (`Kaya`); these three are required. If you like, also fill in **E-Mail**, **Phone** and **Department**. For the phone, pick the country in the list on the left (**Turkey (+90)** by default) and type the number on the right (example: `532 123 45 67`); the number is formatted as you type and letters are not accepted. ![User details and phone country](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-form-en.png) 3. In **Group**, pick the group for the account. Each group is shown with its description (example: **Misafir-2Saat (Günlük misafir, 2 saat)**). ![Group selection](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-grup-en.png) 4. If **User type** is **Hotspot user (connects with a password)**, type the password the user will enter at the Wi-Fi login in **Password** and press **Save**. On success you are taken to the [Local Users](/books/guests/page/local-users) list, where the new account appears. ![User type, Password and Save](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-sifre-en.png) 5. For staff, if you pick **Staff WiFi (certificate)**, the **Password** box disappears and **Phone** becomes required (a red star appears). This note is shown: "The password is generated automatically and the field is hidden. The setup link and the temporary password are sent to the mobile number: SMS for local numbers, WhatsApp for international ones. The phone field is required." Press **Save**; the staff member completes the setup with the link on their phone. ![Staff WiFi type and note](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-tip-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
**Username**The name typed at the Wi-Fi login. Required. No quotes or backslashes, at most 50 characters. Choose something short that is easy to type on a phone.
**First Name**, **Last Name**The account holder's name. Required. Shows who is who in reports.
**E-Mail**Optional.
Country list and **Phone**Optional (required for Staff WiFi). Pick the country code on the left, type the number on the right; 7-15 digits.
**Department**Optional unit name.
**Group**The group that sets the account's time and speed rules.
**User type****Hotspot user (connects with a password)** or **Staff WiFi (certificate)**.
**Password**Required login password for a Hotspot user. Hidden for Staff WiFi, where the password is generated automatically.
**Save**Creates the account.
## Messages you may see
MessageMeaning / what to do
This field is required.A required box is empty. Fill in the box marked in red.![This field is required warnings](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-hata-en.png)
Enter a valid phone number (7-15 digits).Type the number in digits, without the country code.
Mobile phone is required for Staff WiFi (start with + for international numbers).Fill in the phone if you chose Staff WiFi.
This username already exists on this device (source: …). Press the button below to delete it and create the user again. …An account with the same user name already exists. Use a different name, or press **Delete existing record** to remove the old account; the old record and its login details are deleted and this cannot be undone. The source shows which list the account comes from (example: `StaffUsers` = local users, `SMSUsers` = SMS/WhatsApp guests).![Username already exists warning and Delete existing record](https://help.useroam.com/uploads/images/gallery/2026-09/mz-nu-dup-en.png)
The old record was deleted (…). You can create the user again now.The old account was removed; fill in the form again and save.
The confirmation could not be verified, nothing was changed. Please try again.The delete confirmation expired. Reload the page and try again.
Username not accepted: quote and backslash characters are not allowed, and the maximum length is 50 characters.Fix the user name.
You chose Staff WiFi: enter a valid mobile number (…). The user was not created.Fix the phone number and save again.
The user was created, but the setup link could not be sent via WhatsApp. …WhatsApp to the international number failed and the link was tried by SMS. Delivery is not guaranteed; pass the setup link to the staff member yourself.
The operation could not be completed. Check the details and try again (error code: …).Saving failed. Check the details and try again; if it keeps happening, contact support with the error code.
## Frequently asked questions **Where do I see the account after saving?** On the [Local Users](/books/guests/page/local-users) list. Changing the password or deleting the account is also done there. **How does the user connect?** A Hotspot user signs in with the user name and password if your Wi-Fi login page has those fields. A Staff WiFi user installs a certificate on their device by following the link sent to their phone; details are in the **Staff Wi-Fi** book. **I forgot the password. Can I see it?** Passwords are stored in a form that cannot be read back. Edit the account to set a new password. ## Related pages - [Local Users](/books/guests/page/local-users) - [Groups](/books/guests/page/groups) - [Bulk Users](/books/guests/page/bulk-users) - [Local User Report](/books/analytics-and-reports/page/local-user-report) # All Connections ## What is it for? **All Connections** (the heading on the screen is **Last Connection Requests**) lists sign-in attempts to your Wi-Fi from newest to oldest: who tried, when, whether the sign-in was accepted or rejected, and how they signed in (SMS, hotel, local user and so on). ## When do I use it? - A guest says "I cannot sign in" and you want to see whether their attempt reached the system and whether it was rejected. - To look at sign-in activity during the day. ## Step by step 1. This screen is not in the left menu. On the **Dashboard**, press **All Connections** under the **Last 5 Connections** card. ![All Connections button on the Dashboard](https://help.useroam.com/uploads/images/gallery/2026-09/mz-lc-dash-en.png) 2. The list opens. To find a guest, type part of their number in the **Search...** box at the top right. In the **Status** column a green **Logged In** is a successful attempt, a red **Login Rejected** a rejected one. Hover over the icon in the **Type** column to see the sign-in method. ![Last Connection Requests list](https://help.useroam.com/uploads/images/gallery/2026-09/mz-lc-liste-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
Top of the pageThe heading **User Lists** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.
**Username**The guest who tried to sign in (masked).
**Connection Date**Date and time of the attempt.
**Status****Logged In** or **Login Rejected**.
**Type**An icon; hovering shows **SMS User**, **Hotel User**, **T.C. Identity User**, **Local User**, **Bulk User** or **Unknown**.
**Search...**, number box, **Total**Search, rows per page and total attempts; page numbers at the bottom.
## Frequently asked questions **The guest's attempt shows "Login Rejected".** They may have typed a wrong password or code, be blocked or be waiting for approval. Check [Blocked Users](/books/guests/page/blocked-users) and [Pending Approval](/books/guests/page/pending-approval). **The guest's attempt is not on the list at all.** The attempt did not reach the system: the guest may not have finished the login screen or there may be a connection problem with the device. Contact support with the guest's approximate sign-in time. ## Related pages - [Active Guests](/books/guests/page/active-guests) - [Dashboard (Home Screen)](/books/getting-started/page/dashboard-home-screen) # Excluded Users ## What is it for? **Excluded Users** is the list where you keep your own employees' phone numbers. Numbers on this list are not counted as guests: they are left out of guest counts, reports and bulk message lists. This way employees who connect to the Wi-Fi every day do not look like "loyal guests" and do not inflate your numbers. This screen is different from the business staff who sign in to the Useroam Go app (**Bumerang > Staff**). This list is only for excluding people from reports; it gives nobody an app login. ## When do I use it? - Your employees also connect to the guest Wi-Fi with their phone number and your guest counts look higher than they really are. - You send bulk SMS / WhatsApp messages and do not want them to reach your employees. - A new employee starts (add them) or an employee leaves (mark them as **Mark as left**). - You want to see your employees' Wi-Fi usage separately (**User report** tab). ## Before you start - The screen is in the left menu under **Settings**. If you do not see it, your account has no permission for this module; an administrator can turn on the **Kurum Personeli (liste)** (staff list) permission on the [Module Permissions](/books/settings/page/module-permissions) screen. - The list is per device. If you have several locations, each device has its own list. The top of the page shows which device you are looking at (example: **Useroam Demo**). - If no device is selected, the screen shows "No active device selected. Pick a device from the device selector above." Select your device on the [Device Selection](/books/getting-started/page/device-selection) screen first. ## Step by step: adding employees to the list 1. In the left menu open **Settings** and click **Excluded Users**. The screen opens on the **List** tab. ![Excluded Users in the Settings menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-menu-en.png) 2. In the **Add user** card, type the employee's number in **Mobile number** (example: `5301234567`). A leading 0 or 90 is fine, spaces are removed. If you like, also fill in **Full name (optional)** and **Department (optional)** (example: `Ahmet Yılmaz`, `Accounting`). Press **Add**. ![Add user card and Add button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-ekle-en.png) 3. If you have many employees, do not add them one by one: click **Have many people? Paste the list here**. Paste your list into the box that opens; one person per line, phone first, then an optional name. You can paste a column straight from Excel. Press **Add list**. At most 2000 lines are processed at a time. ![Bulk paste box and Add list button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-toplu-en.png) 4. The people you added appear in the table below. The heading shows the total and the active count (example: **3 users (2 active)**). To find someone, type a phone, name or department in **Search...**, pick **All**, **Active** or **Left** in **Status** and press **Filter**. **Clear filter** brings back the full list. ![List, search and Status filter](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-liste-en.png) 5. When an employee leaves, press **Mark as left** on their row. The status column shows that day's date, such as **Left: 26.09.2026**. The leaving day still counts as staff; from the next day on, their logins count as normal guest logins. If you pressed it by mistake, fix it with **Undo** in the same place. ![Mark as left and Undo buttons](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-ayril-en.png) 6. To delete a record completely, press the trash button on the row and confirm "Do you want to delete this record completely?". To delete several people, tick the boxes at the start of the rows (the top box is **Select all on this page**) and press **Delete selected**; the number on the button is how many you selected. ![Row check boxes and Delete selected button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-sil-en.png) 7. To see your employees' Wi-Fi usage, switch to the **User report** tab at the top right. Pick the **Start** and **End** dates and press **Show** (the last 30 days are selected when the tab opens). The same search, status filter and row buttons are available here too. ![User report tab](https://help.useroam.com/uploads/images/gallery/2026-09/mz-kp-rapor-en.png) ## Every field and button on the screen
Field / ButtonWhat it does
**List** / **User report**Two tabs. List manages the people, the report shows their Wi-Fi usage. The selected tab is blue.
**Mobile number**The employee's mobile number. The only required field. Example: `5301234567`.
**Full name (optional)**To see who is who in the list. Example: `Ahmet Yılmaz`.
**Department (optional)**Unit name. Also used by search. Example: `Accounting`.
**Add**Adds one person to the list.
**Have many people? Paste the list here**Opens the bulk box. Lines can be one under another, or separated by commas, semicolons or tabs; leading 0 and 90 and spaces are removed automatically.
**Add list**Processes the pasted list. At most 2000 lines.
**Search...**Searches phone, name or department.
**Status****All**, **Active** (currently employed) or **Left**.
**Filter** / **Clear filter**Applies / removes the search.
**… users (… active)**Total and active people on the list. **Page 1 / 1** is shown next to it; 50 people per page, page numbers appear below.
**Phone**The number is masked (example: `5591****28`). If you are allowed to see full numbers, open it with the eye icon next to it; every reveal is written to the audit log.
**Full name**, **Department**What you typed when adding.
**Sign-up channel**How the person signed up to the Wi-Fi: an **SMS** or **WhatsApp** badge. If they never connected: "No login yet".
**Last login**, **Login count**When they last logged in to the Wi-Fi and how many times in total.
**Status** (table)A green **Active** or grey **Left: date** badge.
**Mark as left** / **Undo**Marks the person as left with today's date / undoes it.
TrashDeletes the record completely after asking.
**Delete selected (0)**Deletes the ticked people after asking.
**Delete all … records in the list**Always visible while the list has records. If you applied a search or status filter, it deletes every record matching the filter; with no filter it deletes **the whole list** without selecting page by page. Use with care.
**Start**, **End**, **Show**Date range on the User report tab. The last 30 days by default.
**Sessions**, **Distinct days**Report: number of connections in the range and on how many different days.
**First login**, **Last login**Report: first and last connection in the range.
**Total time**, **Traffic**Report: total connected time and data used. Durations use Turkish short units on the screen (`s` = hour, `dk` = minute).
**Open sessions**Report: number of connections open right now (yellow badge). `-` if none.
## Messages you may see
MessageMeaning / what to do
Staff member added.The person was added.
This number is already on the list.The same number already exists on this device. No need to add it again.
Enter a valid mobile number. Example: 5301234567The number does not look like a mobile number. Type the 10-digit number starting with 5.
An error occurred while saving.The record could not be saved. Try again shortly; if it keeps happening, contact support.
… staff added, … numbers were already on the list.Summary of a bulk add.
… lines were skipped as invalid: …No phone number was found on these lines. The message lists the first five; fix them and paste only those again.
The list was too long, only the first 2000 lines were processed.Paste the remaining lines in a second go.
… records deleted.Deletion finished.
No records selected.Tick at least one box before pressing **Delete selected**.
Record updated.**Mark as left** or **Undo** was saved.
No staff added yet. Use the form above to add one.The list is empty. Add the first person in the **Add user** card.
No records match this filter.Nobody matches your search. Press **Clear filter**.
## Frequently asked questions **On which screens are listed employees left out?** Guest numbers on the Dashboard, [Active Guests](/books/guests/page/active-guests), the [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) list and report, [Visit Analytics](/books/analytics-and-reports/page/visit-analytics), Bumerang Reports, Guest 360°, Live Radar and the Bulk Send recipient list do not count these people. **Are the employee's 5651 records deleted too?** No. Legal access records (5651 Logs) are kept in full for everyone. This list only affects guest reports. **An employee left. Should I delete them or mark them as left?** Use **Mark as left**. Logins from the time they worked stay as staff, logins after they left count as guest logins. If you delete the record, their past logins start counting as guest logins too. **The number is on the list but still counted as a guest.** Check the status column: if it says **Left**, logins after the leaving date count as guest logins; press **Undo**. Also make sure you added it to the right device's list. **Will my employees sign in to the panel or the Useroam Go app with this list?** No. For app logins use the **Bumerang > Staff** screen. ## Related pages - [Active Guests](/books/guests/page/active-guests) - [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) - [Visit Analytics](/books/analytics-and-reports/page/visit-analytics) - [Module Permissions](/books/settings/page/module-permissions)