# Pending Approval

## What is it for?

**Pending Approval** shows guests who signed up to the Wi-Fi but whose access waits for your approval. A guest you approve can go online; one you do not approve cannot.

## When do I use it?

- If guest sign-in on your captive portal requires administrator approval, to approve each new sign-up.
- To delete a sign-up you do not recognise without approving it.

## Before you start

- The list only fills on devices where approval-based sign-in is on. If you do not use it, the list stays empty and shows **No Record**.
- For the actions on this screen your permission profile needs the Pending Approval permission.
- The list heading ("Onay Bekleyen Kullanıcılar") and the values in the **Type** column are still Turkish in the English interface.

## Step by step

1. In the left menu open **Guests** and click **Pending Approval**. ![Pending Approval in the Guests menu](https://help.useroam.com/uploads/images/gallery/2026-09/mz-wa-menu-en.png)
2. If you recognise the guest, press the green **Confirm** button on their row. The guest leaves the list; a guest who signed up by SMS receives a login code. If you do not recognise them, delete the record with the red **Delete User** (it does not ask). The blue **Edit User** opens the record's details. ![Guests pending approval and Confirm button](https://help.useroam.com/uploads/images/gallery/2026-09/mz-wa-liste-en.png)

## Every field and button on the screen

<table id="bkmrk-field-%2F-buttonwhat-i"><thead><tr><th>Field / Button</th><th>What it does</th></tr></thead><tbody><tr><td>Top of the page</td><td>The heading **User Lists** with **You are here** under it; **Dashboard** in the path line returns to the home screen. While the table loads it shows **Processing...**, with no records **No Record**; **All** in the number box shows every row.</td></tr><tr><td>**Username**</td><td>The guest's login name (phone number, masked). Click it to open the edit screen.</td></tr><tr><td>**First Name**, **Last Name**</td><td>Name given at sign-up (masked).</td></tr><tr><td>**Registration Date**</td><td>The day of the sign-up.</td></tr><tr><td>**Type**</td><td>Sign-up method: **SMS**, **T.C. Kimlik** (Turkish ID) or **Otel Misafiri** (hotel guest).</td></tr><tr><td>**Location**</td><td>The device where the sign-up happened.</td></tr><tr><td>Green **Confirm**</td><td>Allows the guest to sign in.</td></tr><tr><td>Red **Delete User**</td><td>Deletes the record without asking.</td></tr><tr><td>Blue **Edit User**</td><td>Edits the record's details.</td></tr><tr><td>**Search...**, number box, **Total**</td><td>Search, rows per page and total records.</td></tr></tbody></table>

## Frequently asked questions

**Can a guest go online while waiting for approval?**  
No. They cannot sign in until approved.

**Where does an approved guest go?**  
Depending on the sign-up type, they appear as **Active** on [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users) or [Hotel Guests](/books/guests/page/hotel-guests).

**Will I be told when a new sign-up arrives?**  
Yes, if you turn on the user approval e-mail alert on the [Notifications](/books/settings/page/notifications) screen.

## Related pages

- [SMS / WhatsApp Users](/books/guests/page/sms-whatsapp-users)
- [Notifications](/books/settings/page/notifications)
- [Portal Settings](/books/captive-portal/page/portal-settings)