# SMS / WhatsApp Users

The SMS/WhatsApp list shows **every guest who registered with a phone number** through the captive portal. It is the main list of your guest database; campaign targeting and data-protection requests both run through it.

> **How do I open this screen?** From the left menu, go to **Guests → SMS/WhatsApp**.

![SMS/WhatsApp users screen](https://help.useroam.com/uploads/images/gallery/2026-08/sms-users.png)

<div class="alert-box" id="bkmrk-data-masking%3A-phone-">**Data masking:** phone numbers (`5306****15`) and names (`Yu*** Ar***`) are shown **masked** in the list. This is a data-protection measure that keeps personal data from being exposed unnecessarily on the panel screen.</div>---

## Table columns

- **USERNAME:** the guest's identity in the system (masked phone number).
- **FIRST NAME** / **LAST NAME:** populated (masked) if the name field is enabled on the portal.
- **PHONE:** the guest's number.
- **E-MAIL:** populated if the email field is enabled on the portal.
- **REGISTRATION DATE:** when the guest first registered.
- **STATUS:** the account's state (*Active* / inactive). Blocked guests are listed on the **Blocked Users** page.
- **LOCATION:** the device/location where the guest registered — in multi-site businesses this shows which branch.
- **REGISTRATION TYPE:** the channel the registration came through (SMS or WhatsApp).

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## Navigating the list

The **Search** box at the top filters instantly across all columns; the **10 / 25 / 50 / 100 / All** selector sets records per page. The total ("Total: 140 / 1 - 10") and the page numbers sit below the table.

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> **Related pages:** **Analytics and Reports → SMS / WhatsApp Reports** (date-ranged report), **Bumerang → Guest 360°** (guest profile), **Bumerang → Opted-in Guests** (those with marketing consent).