# Bookings and Extras **Bookings & Extras** (screen title **Reservations**) is where you define the services guests book with a time slot from the hotel portal (spa, à la carte restaurant, tours) and the extras they buy without a time (champagne to the room, airport transfer), and where you manage incoming reservations. ## What is it for? - Guests see free slots and book without calling reception; bookings above capacity for the same slot are refused. - The price is charged to the room; you track payment here. - Every reservation also opens as a job for staff, visible in Useroam Go and Request Management. ## When do you use it? - When you put a timed service on sale, such as spa, massage, an à la carte dinner or a tour. - When you offer a product that needs no time (champagne, fruit plate, transfer). - To confirm, complete or cancel the day's reservations. ## Before you start - A hotel profile must exist ([Guest Portal](/books/hotel-solution/page/guest-portal)). - For guests to see the services, the portal needs a **Reservation** block and, for products, an **Extra Sale** block ([Portal Design](/books/hotel-solution/page/portal-design)). - Guests verify with room number and surname before booking, so their stay must come from your hotel system (PMS) ([PMS Integration](/books/hotel-solution/page/pms-integration)). ## Step by step: adding a service 1. **Open the screen.** In the left menu press **Hotel → Bookings & Extras**. The subtitle reads *Spa, à la carte and tour reservations* and the service list is headed **Bookable services**. ![Bookings & Extras in the left menu](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-menu-en.png) 2. **Start a new service.** On the **Services** tab press **New service**. The number on the tab is the number of services; the number on **Reservations** is the pending reservations. ![Services tab, New service button and Reservations tab](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-hizmetler-en.png) 3. **Describe the service.** Enter a **Service name** (for example `Classic massage`) and pick a **Type**. Fill in **Duration (minutes)**, **Capacity**, **Max guests**, **Days ahead**, **Price** and **Order**. Leave **Show to guests** on. ![Service window: name, type, duration, capacity, price](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-modal-en.png) 4. **Enter the opening hours.** In the **Opening hours** table tick the open days and type the **Opening / closing** times. If there is a midday break, also fill in the **Second shift**. Fill Monday and press **Apply Monday to all days** to copy it. For a holiday or maintenance day press the plus next to **Specific dates** and set a date with hours or **Closed**. Press **Save**. ![Opening hours, Apply Monday to all days and the Specific dates plus button](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-saatler-en.png) 5. **Change the type for a product without a time.** Choosing **Product / extra (no booking)** as **Type** removes the hours table, replaces **Max guests** with **Maximum quantity** and shows this note: *Products and extras have no time selection: the guest simply requests it and you approve. The amount is charged to the room.*![Maximum quantity and explanatory note for a product / extra](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-urun-en.png) 6. **Check the card.** A saved service becomes a card: name, type, description, duration, capacity, price and the hours per day (including **Closed** days). The top right shows an **Open** or **Closed** badge, and a note such as *2 special date(s)* if you added specific dates. **Edit** opens the same window; **Delete** deletes the service after *Delete this service?*![Service card, Edit and Delete](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-kart-en.png) ## Step by step: managing reservations 1. **Open the Reservations tab.** Pick **Service**, **Status** and **Time** (**Today and later**, **Past**, **All**) and press **Apply**. **Confirm.** On a pending reservation press **Confirm**; the status becomes **Confirmed** and the staff job moves to in progress. After the service press **Completed**. If the guest is not coming, press **Cancel** and confirm *Cancel this reservation?*; the slot becomes free again. When the amount is paid press **Mark as paid**. ![Reservation list, Confirm and Mark as paid](https://help.useroam.com/uploads/images/gallery/2026-09/oh-rz-liste-en.png) ## Every field and button on the screen ### Service window
FieldWhat it doesExample
**Service name**The name guests see. Required.Classic massage
**Type****Spa**, **À la carte restaurant**, **Tour / activity**, **Product / extra (no booking)**.Spa
**Description** (optional)Short introduction.50-minute relaxing massage
**Duration (minutes)**Length of one reservation; slots are split by it (5-600).60
**Capacity**How many bookings can be taken at the same time (tables/therapists/spots).2
**Max guests** / **Maximum quantity**Most guests in one reservation; for products, the most items in one order.2
**Days ahead**How many days ahead guests can book (0-120).7
**Price** (optional)Amount per reservation, charged to the room. Empty means free.900
**Order**Display order on the portal; smaller first.0
**Show to guests**When off, the service is hidden on the portal.on
**Opening hours**: **Day**, **Open**, **Opening / closing**, **Second shift** (optional)Which days and hours accept bookings. Rows: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.10:00-14:00 and 16:00-22:00
**Apply Monday to all days**Copies Monday's row to the other days.-
**Specific dates** (plus button)*Add different hours or a closed day for a specific date. It overrides that day's normal hours.* The cross on the row removes it.31.12 Closed
**Cancel** / **Save**Closes the window / saves the service.-
### Reservation list
Column / buttonWhat it shows / does
**Time**Start and duration of the reservation.
**Service**Service name and the guest's note.
**Room**, **Guests**, **Amount**Room number, number of guests, amount (a dash if free).
**Status****Pending**, **Confirmed**, **Completed**, **Cancelled**.
**Payment****Charged to room**, **Paid**, **Cancelled**.
**Confirm**Only on pending reservations. The staff job becomes in progress. **Completed** and **Cancel** appear on every reservation that is neither completed nor cancelled.
**Completed**The service was delivered; the job closes too.
**Cancel**After *Cancel this reservation?* it cancels the reservation, frees the slot and closes the job.
**Mark as paid**Sets the payment to **Paid**.
### Messages
On screenMeaning
*Service saved.* / *Service deleted.* / *Reservation updated.*Done.
*The service has reservations, so it was closed to guests instead of deleted.*To keep past records intact, the service is not deleted but set to **Closed**.
*No service added yet. Add at least one service so guests can book.*The service list is empty. Press **New service**.
*No reservations for this filter.*Widen the filter (**Time**: **All**).
*The form is incomplete or invalid.*Check the required fields and save again.
*Session check failed, please try again.*The page was open for a long time; refresh it and try again.
*You are not allowed to access this record.*The reservation belongs to another venue; refresh the page.
## The guest side In the portal's **Reservation** section the guest picks the service, date, a free time and the number of guests, and can add a note. If the slot has just filled up, they get a warning. A room can make at most 10 reservations a day. Products have no time; the guest picks a quantity and you approve. Details: [The hotel portal your guests see](/books/hotel-solution/page/the-hotel-portal-your-guests-see). ## Frequently asked questions **The guest can't see the service on the portal.** Check that **Show to guests** is on, that hours are set for that day and that the portal has a Reservation block. **Two bookings came for the same time.** That is normal with **Capacity** 2. If you have one therapist, set capacity to 1. **Why do reservations also appear on Request Management?** Each reservation also opens as a request of type **Reservation** so staff can see it. Confirming or completing it here updates that request too. ## Related pages - [Portal Design](/books/hotel-solution/page/portal-design) · [Request Management](/books/hotel-solution/page/request-management) · [Hotel Report](/books/hotel-solution/page/hotel-report) (Revenue)