# Guest Portal

The Hotel Guest Portal is where you configure the **single-QR digital guest page** you offer to staying guests: housekeeping and room-service requests, hotel information, events and the menu all run from it.

> **How do I open this screen?** From the left menu, go to **Bumerang → BUSINESS → Hotel Guest Portal**.

![Hotel Guest Portal screen](https://help.useroam.com/uploads/images/gallery/2026-08/otel-edit.png)

The top bar holds five quick links: **Guest page** (opens the page as the guest sees it), **Management**, **Requests** (with the pending count beside it), **Room QR** and **Studio**.

---

## 1. Hotel Profile

- **Hotel name:** appears in the heading of the guest page.
- **Reception phone:** the number the guest can call in one tap.
- **WhatsApp (optional):** your WhatsApp line, if you have one, so guests can message you instead.
- **Languages:** the languages the guest page is offered in — **TR, EN, AR, RU, DE, FA**. Tick the ones that match your guest profile.
- **Cover photo (pool/lobby):** the large image at the top of the page. If left empty, an elegant default is used.
- **Logo:** your hotel logo.
- **Late checkout fee ₺** / **Early check-in fee ₺:** the price of these services. **Leaving a field empty disables the service** and hides it from the guest page. The guest requests it, you approve it under **Request Management**, and the approved amount is written into the end-of-day summary and the report.
- **Venue type:** *Hotel / Accommodation* or *Restaurant / Café*. **If Restaurant is selected**, the board works with points such as restrooms, stations and tables instead of rooms, and the checkout step is hidden.
- **Guest page live:** publishes or takes down the page.

---

## 2. Request Types

The list of needs the guest can choose on their "Requests" screen. The built-in types are: **Room Service**, **Housekeeping / Cleaning**, **Extra Request (towel, pillow)**, **Technical Fault**, **Late Checkout**, **Early Check-in**, **Spa & Massage Appointment**, **Transfer Request**.

Use **Add** to define your own: a **name** (for example *Iron*) and an **icon** (Pool, Spa, Breakfast, Café, Wi-Fi, Clock, Parking, Laundry, Activity, General).

---

## 3. Hotel Information

The opening-hours and information cards shown on the guest page. Each row is a **Title** (for example *Pool*) and a **Value** (for example *08:00-20:00*). Putting your most-asked details here — breakfast times, pool hours, Wi-Fi information — takes load off reception.

---

## 4. Events

Fills the "Events" section of the guest page. For each entry you set a **date**, a **time** (for example 21:00), a **title** and an optional **description**.

---

## 5. Staff Application

The **Open application** button opens the screen where staff can follow and close requests from their phone. Housekeeping and the technical team use this screen.

---

## 6. Room QR Codes

Generates the QR codes you place in the rooms, in bulk:

- **Room range:** enter the first and last room number (for example 101–120).
- **Generate:** creates a separate QR for every room in the range. Each QR takes the guest to the page already opened with their room number — so the guest never has to type it.
- **Print:** sends the codes to the printer.

> **Tip:** if you also want scanning the QR to connect the guest to Wi-Fi, enable *Embed Wi-Fi in QR codes* on the **Captive Portal → Portal Settings** page.

---

> **Related pages:** **Hotel Solution → Request Management**, **Request Monitor**, **Room Board**, **Hotel Studio**.