Lost & Found

Lost & Found lets you record and track items found during cleaning, with a photo . When a guest calls, you can answer "has anything like that been handed in?" within seconds. 
 
 How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Lost & Found . 
 
 
 
 1. Status counters and filters 
 Three counters sit at the top of the page: Found (pending) , Returned to owner and Archive . The All / Found / Returned to Owner / Archive buttons underneath filter the list by status. 
 
 2. Add Item 
 The Add Item button opens a new record: 
 
 Item description *: what the item is (for example "iPhone charging cable (white)" ). Include distinguishing details such as colour and brand so similar items are not confused. 
 Room (if known): where the item was found. This can be a room number or a shared area such as Lobby or Pool . 
 Select / take photo: a picture of the item. You can take it straight from a phone. The photo is the most practical way to confirm you are handing over the right item. 
 
 
 3. Table columns 
 
 PHOTO: the item's image. 
 ITEM: the description. 
 ROOM: where it was found. 
 FOUND BY: the staff member who found it. 
 DATE: the date and time of the record. 
 STATUS: the item's current status. 
 
 
 4. Update Status 
 Opening a record lets you change its status: 
 
 Found (pending): you have the item, the owner has not come forward. 
 Returned to owner: the item has been handed over. 
 Archive: for items nobody has claimed for a long time. Removes it from the list without deleting the record. 
 
 Note (who collected it, when, etc.): record the handover here. If a dispute arises later you have a record — we recommend noting the staff member who handed it over, the person who collected it, and the time. 
 Confirm your changes with Save . 
 
 
 Related pages: Hotel Solution → Request Management , Room Board , Guests → Hotel Guests .