Request Monitor

The Request Monitor is the operations screen where guest requests land in real time . A sound plays when a new request arrives. Leave this screen open at reception. 
 
 How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Request Monitor . 
 
 
 
 How the screen works 
 The monitor is a stripped-down version of Request Management: no filters, no reports — just incoming requests and one-tap closing . The point is that during a busy moment staff can glance at the screen and act within seconds. 
 Two quick links sit at the top: Management (goes to the Request Management screen) and Hotel Settings (goes to the Hotel Guest Portal settings). 
 
 What a request card shows 
 Each request is listed as a card: 
 
 Room number — for example Room 312 . 
 Request type — for example Room Service , Extra Request , Technical Fault . 
 Description — the detail the guest wrote (for example "2x Club Sandwich, 1 Cola, 1 Water" , "1 pillow + 1 blanket" , "TV won't turn on" ). 
 Date and time — when the request arrived. 
 Done button — closes the request as completed. 
 
 
 For the audible alert: the screen must stay open in the browser. If you close the tab, no sound plays for new requests. We recommend keeping it open in a dedicated tab on the reception computer. 
 
 
 Mobile use: for housekeeping and the technical team, use the Open application link under Hotel Guest Portal → Staff Application ; requests can be followed and closed from a phone. 
 
 
 
 Related pages: Hotel Solution → Request Management , Room Board , SLA Rules .