# Room Board

The **Room Board** shows every room in your hotel as a coloured card: which room is clean, dirty or out of order, and who is responsible for it. Checkout is done here too.

## What is it for?

- Shows the workload of housekeeping and the technical team on one screen.
- Lets you assign a responsible person to each room.
- Puts a room into the cleaning flow with one button when the guest leaves (Checkout).

## When do you use it?

- When you first set up the hotel module, to create the room list.
- During the day, to see dirty and out-of-order rooms and assign people.
- When a guest checks out, to mark the room dirty.

## Before you start

- A hotel profile must exist ([Guest Portal](/books/hotel-solution/page/guest-portal)).
- You can also create rooms in the [Venue Setup Wizard](/books/restaurant-solution/page/venue-setup-wizard); there you can paste room names containing letters (A101, Suite-3) as a list.

## Step by step

1. **Open the board.** In the left menu press **Hotel → Room Board**. (The **Rooms** tab on Request Management is the same board.) ![Room Board in the left menu](https://help.useroam.com/uploads/images/gallery/2026-09/oh-od-menu-en.png)
2. **Create the room list.** On the **Create room list:** row type the first and last room number (for example `101` and `120`) and press **Add**. Every number in between is added as a clean room; existing rooms are left alone. Repeat for each floor (201-220, 301-320...). At most 300 rooms are added in one go. ![Create room list row and Add button](https://help.useroam.com/uploads/images/gallery/2026-09/oh-od-olustur-en.png)
3. **Change the status and assign a person.** Each press on the coloured top part of a room card moves the status on: **Clean** (green) → **Dirty** (orange) → **Out of order** (red) → **Clean**. Pick the responsible person in the list under the card; the choice saves at once. A card without a person shows *unassigned*. ![Room cards, status button, person list and Checkout](https://help.useroam.com/uploads/images/gallery/2026-09/oh-od-kartlar-en.png)
4. **Check out.** When the guest leaves, press **Checkout** on the room card. A confirmation appears: *Room 204, check out this room? Open requests will be closed, the room moves to dirty (awaiting cleaning). The guest record is not deleted.* After you confirm, the room's open requests are cancelled (*\[checkout kapanışı\]* is added to the staff note) and the room becomes **Dirty**. **Check rooms awaiting checkout.** If your hotel management system (PMS) is connected, rooms whose check-out date fell in the last 3 days but whose card is not yet dirty are listed in an orange card above the board. Press **Checkout** on each of those rooms. ![Rooms awaiting checkout card (example view)](https://help.useroam.com/uploads/images/gallery/2026-09/oh-od-checkout-en.png)

## Every field and button on the screen

<table id="bkmrk-field-%2F-buttonwhat-i"><thead><tr><th>Field / button</th><th>What it does</th><th>Example</th></tr></thead><tbody><tr><td>**Create room list:** first / last number + **Add**</td><td>Adds the rooms in the number range. Both boxes must be filled; if they are empty nothing is added.</td><td>101 - 120</td></tr><tr><td>Hint: *Click the card: Clean → Dirty → Out of order cycle. Rooms with requests are added automatically; the room is cleaned once cleaning/repair is completed.*</td><td>Reminds you how the board works. If a request comes from a room that is not on the list, the room is added to the board automatically.</td><td>-</td></tr><tr><td>Room card (**Room 101**, status)</td><td>Pressing it moves the status to the next one. Colour: green **Clean**, orange **Dirty**, red **Out of order**.</td><td>Room 202 · Dirty</td></tr><tr><td>Person list (*unassigned*)</td><td>Picks the room's responsible staff member. In Useroam Go the room shows as assigned to that person.</td><td>Ayşe Yılmaz</td></tr><tr><td>**Checkout**</td><td>Closes open requests and marks the room dirty. It does not delete the guest record or any PMS data.</td><td>-</td></tr><tr><td>**Rooms awaiting checkout (N)**</td><td>Rooms with a PMS check-out date in the last 3 days that are still not dirty. Each badge reads *Room 204 · check-out 2026-09-26*; a room without a card on the board gets *no room record*.</td><td>Room 410 · check-out ... · no room record</td></tr><tr><td>Card text: *Rooms whose check-out date has passed in the last 3 days but haven't yet entered the cleaning flow. Press Checkout on the relevant room card, the guest record is not deleted.*</td><td>Tells you what to do.</td><td>-</td></tr><tr><td>*No rooms yet, add a range above.*</td><td>Shown when the board has no rooms. Follow step 2.</td><td>-</td></tr></tbody></table>

The summary cards and live status strip above the board are the same as on Request Management: [Request Management](/books/hotel-solution/page/request-management).

## Panel versus Useroam Go

In the panel, pressing a card only changes its status; setting a room to **Out of order** does not open a malfunction request. In the Useroam Go app, tapping a room opens a menu: choosing **Out of order** asks for a note and photo and opens a **Malfunction** request; on a dirty room **Start cleaning** starts a cleaning job. If you want the team to track a malfunction, open the request from the app or with **Open New Request (reception)** on Request Management. Details: [Useroam Go: Rooms](/books/useroam-go-staff-app/page/rooms).

## Frequently asked questions

**My room numbers contain letters (A101, Suite-3). How do I add them?**  
The range on this screen only works with numbers. In the room step of the [Venue Setup Wizard](/books/restaurant-solution/page/venue-setup-wizard), paste the room names as a list (one room per line).

**Cleaning is finished, why is the room still dirty?**  
A room goes back to clean by itself when a cleaning or malfunction request is completed on Request Management or in Useroam Go. If there was no request, press its card to bring it to Clean.

**Does Checkout cut the guest's internet?**  
No. Checkout only changes requests and room status; it does not touch the guest record or PMS data.

**I never see the Rooms awaiting checkout card.**  
It only appears when a PMS is connected and there are rooms with a check-out in the last 3 days that are not yet dirty ([PMS Integration](/books/hotel-solution/page/pms-integration)).

**Can I delete a room?**  
There is no delete button for rooms on this screen.

## Related pages

- [Request Management](/books/hotel-solution/page/request-management) · [Setting up your hotel on day one](/books/hotel-solution/page/setting-up-your-hotel-on-day-one)
- [Operations](/books/restaurant-solution/page/operations): areas other than rooms (lobby, pool, restrooms) and daily tasks
- [Useroam Go: Rooms](/books/useroam-go-staff-app/page/rooms)