# Speed Package Sales

**Speed Package Sales** (screen title **Package Sales**) lets you sell faster internet packages to guests. The guest picks a package on the hotel portal or on the exit page that opens after connecting to Wi-Fi; the amount is charged to the room and when the time runs out the guest goes back to the previous speed by itself.

## What is it for?

- Gives guests who want to stream or hold video meetings a higher speed for extra revenue.
- Shows orders, payment status and when each package ends in one list.

## When do you use it?

- When you want to offer a paid, faster option next to free Wi-Fi.
- To approve package orders waiting at reception.

## Before you start

- Your firewall enforces the speed limit. Each package is linked to a **RADIUS group** whose name must match the speed policy name on the firewall. Create the group first on the [Groups](/books/guests/page/groups) screen. Without a group on this device, a yellow warning appears.
- For sales from the portal, guests must be able to verify with room number and surname, which means a PMS must be connected ([PMS Integration](/books/hotel-solution/page/pms-integration)).
- The portal needs a **Wi-Fi Packages** block ([Portal Design](/books/hotel-solution/page/portal-design)).

## Step by step

1. **Open the screen.** In the left menu press **Hotel → Speed Package Sales**. ![Speed Package Sales in the left menu](https://help.useroam.com/uploads/images/gallery/2026-09/oh-hz-menu-en.png)
2. **Get to know the screen.** At the top are the **New Package** button and the **Sell on the Wi-Fi exit page** switch; below are the **Packages** cards and the **Orders** table. Without a group you see the yellow warning and a link to Groups. ![Package Sales screen: New Package, exit page switch, packages and orders](https://help.useroam.com/uploads/images/gallery/2026-09/oh-hz-ekran-en.png)
3. **Define a package.** Press **New Package**. Enter **Package name** (for example `Premium Internet`), **Description**, **Package label** (the short label guests see, for example `50 Mbps · 24 hours`), **Duration (hours)**, **Price (TRY)**, **Order** and **Target RADIUS group**. Leave **Show to guest (active)** ticked. Press **Save**. ![New Package window, Target RADIUS group and Save (group name is an example)](https://help.useroam.com/uploads/images/gallery/2026-09/oh-hz-modal-en.png)
4. **Turn on exit page sales (optional).** Switch on **Sell on the Wi-Fi exit page**. After connecting to the internet the guest sees the packages on the exit screen and can buy directly. Turning it on also activates the Wi-Fi exit page automatically. **Approve orders.** Orders from the portal arrive as **Pending approval**. Pressing **Approve** puts the guest into the package group, the order becomes **Active** and **Start** and **End** are filled in. The guest's current connection drops briefly; after reconnecting they continue at the new speed. When the amount is collected press **Paid**. ![Orders table, Approve and Paid](https://help.useroam.com/uploads/images/gallery/2026-09/oh-hz-siparis-en.png)

## Every field and button on the screen

### Top section and package cards

<table id="bkmrk-field-%2F-buttonwhat-i"><thead><tr><th>Field / button</th><th>What it does</th><th>Example</th></tr></thead><tbody><tr><td>Subtitle: *... sell internet packages to guests (charged to room, reception approves)*</td><td>-</td><td>-</td></tr><tr><td>**New Package**</td><td>Opens the package window.</td><td>-</td></tr><tr><td>**Sell on the Wi-Fi exit page**</td><td>Explanation: *After connecting to the internet, the guest sees the packages on the exit screen and can buy directly. When enabled, the Wi-Fi exit page is also activated automatically.* A package bought on the exit page becomes active at once, without reception approval, and is charged to the room. This sales path currently works on Sophos and Coslat based login pages.</td><td>on</td></tr><tr><td>Warning: *No RADIUS group is defined for this device. First create a group on the Groups screen that matches the speed policy (the group name must match the policy name on the firewall side).*</td><td>Without a group a package cannot be saved.</td><td>-</td></tr><tr><td>Package card</td><td>Name, description, **Active** / **Inactive** badge, package label, duration (*24 h*), group name and price. **Edit** (**Edit Package** window) and **Delete** (*Delete this package?*).</td><td>150.00 TRY</td></tr><tr><td>*No packages defined yet.*</td><td>Shown when there are no packages.</td><td>-</td></tr></tbody></table>

### Package window

<table id="bkmrk-fieldwhat-it-doesexa"><thead><tr><th>Field</th><th>What it does</th><th>Example</th></tr></thead><tbody><tr><td>**Package name \***</td><td>The name guests see. Required. The box shows *Example: Premium Internet*.</td><td>Premium Internet</td></tr><tr><td>**Description**</td><td>Short introduction.</td><td>For films and video calls</td></tr><tr><td>**Package label**</td><td>Short label; it does not set the speed, it is only displayed.</td><td>*e.g. 50 Mbps · 3 Hours · 5 GB*</td></tr><tr><td>**Duration (hours) \***</td><td>How long the package lasts (1-720 hours). Afterwards the guest returns to the previous group.</td><td>24</td></tr><tr><td>**Price (TRY) \***</td><td>Amount charged to the room.</td><td>150</td></tr><tr><td>**Order**</td><td>Display order.</td><td>0</td></tr><tr><td>**Target RADIUS group \***</td><td>The group the guest is moved into; starts with **Select**. *The speed limit is enforced by the same-named policy on the firewall.*</td><td>Premium-50M</td></tr><tr><td>**Show to guest (active)**</td><td>When off, the package is not offered.</td><td>ticked</td></tr><tr><td>**Cancel** / **Save**</td><td>-</td><td>-</td></tr></tbody></table>

### Orders

<table id="bkmrk-column-%2F-buttonwhat-"><thead><tr><th>Column / button</th><th>What it shows / does</th></tr></thead><tbody><tr><td>**\#**, **Room**, **Package**, **Amount**</td><td>Order number, room (with the guest's Wi-Fi username below), package and label, amount.</td></tr><tr><td>**Status**</td><td>**Pending approval**, **Approved**, **Active**, **Expired**, **Cancelled**.</td></tr><tr><td>**Payment**</td><td>**Charged to room**, **Paid**, **Cancelled**.</td></tr><tr><td>**Start**, **End**</td><td>When the package is active.</td></tr><tr><td>**Approve**</td><td>Only on pending orders. Activates the package.</td></tr><tr><td>**Cancel**</td><td>On pending or active orders, after *Cancel this order?*. If an active package is cancelled, the guest goes back to the previous group at once.</td></tr><tr><td>**Paid**</td><td>Sets the payment to **Paid**.</td></tr><tr><td>*No orders yet.*</td><td>Shown when there are no orders.</td></tr></tbody></table>

### Messages

<table id="bkmrk-on-screenmeaning-%2F-w"><thead><tr><th>On screen</th><th>Meaning / what to do</th></tr></thead><tbody><tr><td>*Package saved.* / *Package deleted.* / *Order approved, speed package active.* / *Order cancelled.* / *Payment status updated.*</td><td>Done. After switching the exit page sale the panel shows a confirmation that is currently only in Turkish (*Wi-Fi çıkış sayfası satış ayarı güncellendi.*).</td></tr><tr><td>*Form data is missing or the target group is invalid.*</td><td>Enter a package name, pick a group and save again.</td></tr><tr><td>*No username is linked to the order.*</td><td>The guest's Wi-Fi account was not found; ask the guest to connect to Wi-Fi once.</td></tr><tr><td>*No target group is defined in the package.*</td><td>Edit the package and pick a group.</td></tr><tr><td>*The RADIUS group could not be updated.*</td><td>Try again; if it continues, contact support.</td></tr><tr><td>*Order status is not eligible.* / *Order not found.* / *This order does not belong to this device.*</td><td>Refresh the page; someone else may have handled the order.</td></tr><tr><td>*Security check failed, please try again.* / *The operation could not be completed.*</td><td>Refresh the page and try again.</td></tr></tbody></table>

## Frequently asked questions

**I approved it but the guest says the speed didn't change.**  
Check that the group name matches the firewall speed policy exactly. The guest may need to reconnect to Wi-Fi.

**What happens when the time runs out?**  
A background check runs every few minutes; an expired package becomes **Expired** and the guest goes back to the previous group.

**Can a guest buy the same package twice?**  
Not while they have an open order; the current order must finish first.

## Related pages

- [Groups](/books/guests/page/groups) · [Portal Settings](/books/captive-portal/page/portal-settings) (exit page) · [Hotel Report](/books/hotel-solution/page/hotel-report) (Revenue)
- [The hotel portal your guests see](/books/hotel-solution/page/the-hotel-portal-your-guests-see)