Restaurant Solution

Restaurant management (requests, daily tasks, points, SLA) and the QR menu (editor, studio, operations screen, report)

Requests

Restaurant Management brings floor and kitchen operations together on one screen: requests raised by guests or staff, points that carry the cleaning and fault status of every physical unit, and request types that decide which department answers. The Requests tab is the module's entry screen — it shows the current workload and lets you raise a request manually.

How do I open this screen? In the left menu go to Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) → Requests.

Restaurant Management – Requests screen

1. Status strip

The screen opens with the business name (e.g. Useroam Bistro) and a one-line verdict on the current state — "All good" when nothing needs attention, a warning line when work is piling up.

2. Tabs

The module has seven tabs: Requests, Daily Tasks, Report, Points, Request Types, SLA and Settings. Each is documented on its own page. The left menu keeps shortcuts to Requests, Board (Pano — the Points view), Request Types and Settings; the remaining tabs are reached from the tab bar inside the screen.

3. Create a request manually

When a guest calls you over or a staff member reports something missing, you raise the request here:

Create raises the request. It goes to the staff of the department linked to that request type; if auto-assignment is enabled on the Settings tab, it is handed to a specific person straight away.

4. Request list

The table below lists open requests with the columns Date, Request type, Department, Point, Staff and Status. When there is nothing to show it reads "No requests yet."

Tip: Guests can also raise requests by scanning a QR code. Whatever the channel, every request lands on this screen.

Daily Tasks

The Daily Tasks tab is where you define the work that repeats every day and tick it off as the day goes: opening checks, cleaning rounds, temperature measurements, safety checks and closing duties. The screen has two halves — today's operations board at the top, task templates below.

How do I open this screen? Open the module under Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) and switch to the Daily Tasks tab.

Restaurant Management – Daily Tasks screen

1. Today's operations board

The heading carries today's date and the completion rate (e.g. 0/23 · 0%). Tasks are grouped by type:

Each task shows the department it belongs to and the hours it is due. Tasks with no fixed hour read During the day; tasks with fixed hours show one box per hour (e.g. 09:00 · 12:00 · 15:00 · 18:00 · 21:00) and staff tick the relevant one.

Measurement tasks

For measurement tasks the accepted range is shown next to the department — for example Mutfak · 0 .. 5 C, Mutfak · -25 .. -18 C, Mutfak · 63 .. 90 C. Staff enter the reading; a value outside the range marks the point as urgent on the board.

2. Task templates

The table below is where tasks are defined. Columns:

The Module active switch at the end of each row lets you suspend a task without deleting the template — it drops out of that day's list. New tasks are created by filling the empty row above the table and pressing Add.

Report

The Report tab is the logbook of daily tasks: who completed what, when, and with which measurement. It is used for audits and shift handovers, and its records are never deleted.

How do I open this screen? Open the module under Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) and switch to the Report tab.

Restaurant Management – Report screen

1. Choosing a day

Enter a date in the Day field and press Show. The completion rate for that day appears next to it (e.g. 0/23 · 0%). The screen holds the records of the last 7 days.

2. Record table

Columns:

Why it matters: Food safety inspections ask for temperature records. Because this table permanently keeps who took each reading and at what time, it can be used directly during an inspection.

Points

The Points tab — listed as Board (Pano) in the left menu — is the map of your venue. Every table, restroom, kitchen appliance and store room appears as a tile, and its colour tells you the state of the floor at a glance.

How do I open this screen? In the left menu go to Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) → Board (Pano), or switch to the Points tab inside the module.

Restaurant Management – Points / Board screen

1. Status colours

The three captions at the top explain what the tiles mean:

Clicking a tile cycles its status: clean → dirty → out of order. Staff can make the same change from their phone; the board shows both.

2. General tasks

A General tasks card sits at the top of the board. Daily tasks that are not tied to a specific point (the closing cash count, for instance) collect here with their completion ratio (e.g. 0/10).

3. Point groups

Points are grouped by type, with the count next to each group. In the demo business:

When a point has daily tasks attached, the tile shows a ratio (e.g. Clean · 0/3) and a Daily Tasks button that opens the tasks for that point.

4. Adding and removing points

The Add point area at the bottom has two fields:

The Delete button next to each tile removes the point. Deleting a point also removes the daily tasks attached to it.

Request Types

The Request Types tab defines the headings guests and staff can raise a request under, and which department each heading goes to. This is where the module's routing is set up: request type → department → that department's staff.

How do I open this screen? In the left menu go to Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) → Request Types.

Restaurant Management – Request Types screen

1. Adding a request type

The row at the top of the page defines a new type:

Add puts the type in the list. As the screen states, every request type is linked to a department; new requests go to that department's staff.

2. Existing types

The table lists the defined types under Request type, Department and Status. The demo business has four: Garson çağır (call waiter), Hesap iste (ask for the bill), Temizlik (cleaning), Arıza bildir (report a fault).

The Save button at the end of a row only writes that row — if you changed several rows, save each one.

Note: Departments are defined on the Staff screen. A department added there becomes selectable here.

SLA

The SLA tab turns response times into rules. When a request is not picked up or not completed within the time you set, the system raises a notification — so work that is running late surfaces by itself.

How do I open this screen? Open the module under Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) and switch to the SLA tab.

Restaurant Management – SLA screen

1. Adding a rule

Add writes the rule to the list. With no rules defined the list reads "No SLA rules yet."

Check frequency: The check runs every 5 minutes. With thresholds under five minutes, the notification may therefore appear a few minutes after the threshold has passed.

2. Notifications

The lower section lists the notifications raised by these rules. With none it reads "No notifications." This list is the quickest way to see which department is falling behind during the day.

Settings

The Settings tab defines the identity and behaviour of the restaurant module: the business name, the colour guests see, contact details and three behaviour switches.

How do I open this screen? In the left menu go to Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) → Settings.

Restaurant Management – Settings screen

1. Business details

2. Behaviour switches

Changes are written with the Save button.

Online Menu

Online Menu manages your digital menu, opened from a QR code or the captive portal. A price change no longer means a reprint — you update the menu in the panel and the QR stays the same.

How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Menus.

Online Menu screen

1. Your menus

Your existing menus are listed as cards. Each card shows the menu's status (Live), type (for example Restaurant), name, item count and languages.

The buttons on a card:

2. Menu type

The Standalone menu option determines whether the menu works on its own or hangs off a parent menu. Multi-site businesses can keep branch menus under a shared parent.

3. New Menu

When creating a menu you first pick the ready-made design that suits your business — colours and photos can be changed however you like afterwards.

The themes are: Café, Restaurant, Patisserie, Bar / Pub, Hotel, Fast Food, Tea Garden and Luxury.

Create Menu opens the menu.

4. Deleting a menu

The Delete Menu button removes the menu. If you have printed QR codes, the deleted menu's code stops working — check what is already in print before deleting.

Tip: to also connect the guest to Wi-Fi when the QR is scanned, enable Embed Wi-Fi in QR codes on the Captive Portal → Portal Settings page. The star ratings on menu items come from Surveys.

Menu Editor

The Menu Editor is where you build the content of your menu: sections, items, prices, allergens, QR codes and import tools all live here. The design side is handled on a separate screen — Menu Studio.

How do I open this screen? Under Bumerang → BUSINESS (İŞLETME) → Menus (Menüler), press Edit (Düzenle) on your menu.

Menu Editor screen

1. Top bar

The heading carries the menu name, its public address (e.g. menu.useroam.com/dab63ddcef) and the view count for the last 30 days broken down by source — e.g. 39 views (8 QR · 2 captive · 1 campaign). That tells you straight away which channel guests actually open the menu from.

The buttons next to it lead to the module's other screens:

Three badges below summarise readiness: theme chosen, N items added, QR in use.

2. Menu Settings

The Menu Settings (Menü Ayarları) card holds the frame of the menu: theme, languages, cover, Wi-Fi and business details. The Wi-Fi fields let a guest join the network from the same screen they read the menu on.

3. Tools

4. Import a menu

You do not have to type an existing menu from scratch. There are three routes:

5. Sections and items

Type a name into Add New Section (e.g. Coffees, Desserts) and press Add. Sections are the headings of your menu; each shows its item count and an Add item button.

Item fields

Items without a photo: Royalty-free suggestions open when you go to upload an image. They come from Openverse and are all CC0 / public domain; you can upload your own photo instead (JPG, PNG or WebP) or use Skip for now and continue without one.

6. Menu QR code

This is the menu's general QR code. It appends ?k=qr to the address, so visits arriving through it are counted as the QR source in the report. Download PNG gives you a print-ready file.

7. Table QR codes

Enter a number of tables or type the table names, then press Create; Print outputs them all at once.

Each table's QR opens the menu with that table number. This has three consequences: the guest can call a waiter and ask for the bill from the menu, and the report gains a table breakdown. Without table QR codes, orders and calls do not know which table they came from.

8. Live preview

The live preview at the bottom of the page shows your changes exactly as a guest will see them.

Menu Studio

Menu Studio is where you design how the menu looks. Content — sections, items, prices — belongs in the Menu Editor; colour, typeface, layout and card style are set here. Your live menu sits on the left and every change lands on it immediately.

How do I open this screen? Press 🎨 Studio (Stüdyo) in the top bar of the Menu Editor.

Menu Studio screen

1. Editing mode

The heading shows the menu name and editing mode. You reorder section headings and items by dragging them, and you can click an item name or price and type over it directly. The status icon next to an item takes it off sale. + add item and + new section let you grow the menu from here as well.

2. Ready-made theme bundles

The bundle selector at the top changes every setting at once: Automatic (recommended), Atölye Krem (light, editorial), Gece · Noir (dark, centred), Ocak (kraft, trattoria menu), Canlı (bright, large photos). Starting from a bundle and fine-tuning below it is the quickest route.

3. Layout settings

4. Typeface and colour

5. Price display

6. Cover (hero) and buttons

Operations Screen (Calls and Orders)

The Operations Screen is where you run the orders and calls coming in from the QR menu, live. It is built to stay open on a tablet or till screen in the dining room: when a guest scans the QR at their table and calls a waiter or places an order, it lands here.

How do I open this screen? Press Calls (Çağrılar) in the top bar of the Menu Editor. The number in brackets is the count of waiting calls.

Menu Operations Screen – orders and calls

1. Top bar

The heading carries the business name, the time and a Till mode (Kasa modu) switch. Till mode simplifies the screen for whoever is taking payments.

Waiters

Staff on shift are listed here (e.g. Ayşe Demir, Caner Şahin, Mehmet Yıldız, Zeynep Kaya). Use × to remove someone and Add waiter (Garson ekle) to add one. This list feeds the Assign waiter option on orders and calls.

Counters

2. Orders

Each order is a card showing its status label, table, items and quantities, line prices, total and the time it was placed.

The buttons on the card move the order forward:

The status labels read New order and Preparing.

3. Calls

The right-hand column collects guest calls. There are two kinds:

Every call shows the table number and the time. Assign waiter sets who handles it and Done (Tamam) closes it. Bill calls carry an extra Paid button.

Where does the table number come from? From the table QR code the guest scanned. If table QR codes have not been created, calls arrive without a table.

Menu Report

The Menu Report measures how well the digital menu is actually working: how many people opened it, how many orders came out of it, which items get looked at but not ordered, and which items are ordered together. None of this is visible with a printed menu.

How do I open this screen? Press Report (Rapor) in the Menus list or in the top bar of the Menu Editor.

Menu Report screen

1. Period and export

The period selector at the top offers 7d, 30d and 90d. Next to it you can download the report as Excel/CSV, produce a PDF / print output, or jump back to the Editor.

2. Headline figures

3. Breakdowns

Six breakdowns sit under the headline figures: daily trend, traffic source (QR, captive portal, campaign), hour of day, language, best sellers and table breakdown. The table breakdown only fills in once table QR codes exist.

4. Menu engineering

This is the most valuable part of the report. Every item is plotted on a views × orders axis using the Kasavana–Smith matrix and falls into one of four classes:

The table columns are Item, Views, Orders, Conversion and Class & advice. The class threshold is not fixed — it is the median views and orders of your own menu, so classes redistribute themselves as the menu grows.

Useroam AI · Menu Advisor

Get AI advice reads the menu through the same matrix and produces concrete, prioritised actions: which item to feature, whose price to revisit, which to remove.

5. Ordered together

Lists item pairs that appear in the same order, under Item A, Item B, Together (how many times) and Opportunity. The suggestion is usually a combo or a "goes well with" placement in the menu — the cheapest form of cross-selling there is.

6. Item and reading behaviour

The lower tables show how often each item's detail view was opened, and time spent in the menu (people, average, longest, total, measured). An item whose detail is opened a lot but never ordered is nearly always a price or photo problem.