Restaurant Solution

Setup wizard, requests, operations (tasks and points), automation and the QR menu

Venue Setup Wizard
Setting up your restaurant on day one
Requests
Request Types
SLA
Settings
Operations
Daily Tasks
Points
Report
Automation
Setting up the QR menu from start to finish
Online Menu
Menu Editor
Menu Studio
Operations Screen (Calls and Orders)
Menu Report

Venue Setup Wizard

What is it for?

The Venue Setup Wizard gets your venue ready on a single page, in numbered steps, the first time you turn on the restaurant or hotel module: profile, departments, request types (rooms for hotels), staff, delay rules and daily tasks. Every step has its form inside the wizard, so you fill everything in without leaving the page. The page title is Venue Setup Wizard, with your venue name underneath.

The same wizard has two modes: restaurant mode and hotel mode. Both are covered on this page.

Venue Setup Wizard overview

When do I use it?

When you turn on the restaurant or hotel module for the first time (the wizard opens by itself).
After deleting a department, a request type or your last manager, to see what is now missing.
To add a new staff member quickly, or to confirm the setup works with a test request.

Before you start

The forms are shown only to the account administrator (an admin user) or to a staff member with the manager role at this venue. Other users can see the page but get this warning at the top: "You can view this page, but changes require an account administrator or a venue manager."
Select the right device (venue) at the top of the panel. The wizard sets up the venue of the selected device.
The wizard stores no progress flag: every time it opens, it recalculates each step from your data. You can open it again as often as you like.

Three ways to open the wizard

Automatically: when you first create the restaurant, or open Restaurant Management for a restaurant with no requests and no task records yet, the panel sends you to the wizard once. For hotels, Request Management does the same once while there are no requests. It does not force it again in the same session.
On Restaurant Management, click Setup wizard to the right of the tabs. (Hotel Request Management has a button with the same name.)
Go to Settings → Module Permissions, and in the Business Modules card click Setup wizard on the Restaurant Portal or Hotel Portal row. If the module has never been set up, the row says Not set up · Set up; Set up takes you to the Restaurant Management create screen, and after you enter the business name and click Create the wizard opens.

Page layout

Top band: title and venue name. If the venue has both a restaurant and a hotel, Restaurant Portal and Hotel Portal buttons appear; the blue one is the current mode. With only one module the wizard opens in that mode; with both it opens in restaurant mode.
Progress bar with a line such as "2 of 4 required steps completed." Only required steps count.
Step cards: a numbered badge (a green tick when done), the step name, a description and the current state (for example "7 active departments"). The next missing step has a green frame. Optional steps show an optional tag next to the name.
Each card has a button on the right: All settings on steps with a form (opens the full screen for that topic); on steps without a form, the step's own button while it is missing (for example Edit tasks) or Edit when it is done.
Below the steps: the QR menu card (restaurant) or Guest portal card (hotel), the Verify the setup card, and a final card that takes you back to the panel.

Step by step: restaurant mode

The step numbers below match the screen. Steps 1-4 are required; 5 and 6 are optional.

Restaurant profile. If there is no profile yet, the card shows a box: type the business name (for example Sea Cafe) and click Create. Creating it also sets up 4 ready request types (Call waiter, Request bill, Cleaning, Fault), ready points and ready daily tasks. If the profile exists, the card shows its name; click Edit to change it and other settings (opens Restaurant Management).
Departments. Requests and staff are routed by department. The fastest way is Add restaurant departments: it creates Cleaning, Technical, Waiter and Kitchen at once and leaves existing ones untouched. To add your own, type it in Department name (for example Bar) and click Add. Existing departments appear as small tags on the card.
Request types. Each request type has a department box next to it; a new request goes to that department's staff. Pick the right department on each row and click Save. For a new type, type the name in e.g. Take order, choose a department and click Add. If some types have no department, the card says "2 of them have no department: those requests cannot be routed".
Staff. At least one manager is required. Enter Name, optional Last Name and mobile number (for example 5321234567), pick the role (Manager (manages staff + assignments) or Staff (handles requests/orders)), tick one or more Department(s), and click Add. The password is generated automatically and sent to the person (SMS when the panel is in Turkish, WhatsApp when in English). Staff sign in to the app with this number. The card shows a count such as "3 staff · 1 managers".
Delay rules (SLA) (optional). If a request is not picked up or not completed in time, the manager is notified. Choose the department (All departments covers all), the stage (Not picked up / Not completed), type the Time (min) (default 15), tick Also send SMS if you want, and click Add. Without rules no notifications are created.
Daily tasks (optional). Recurring work such as temperature checks, restroom rounds and closing checklists. Ready tasks are installed when the restaurant is created, so this card has no form; it shows the number of active tasks. To change tasks click Edit (or Edit tasks if none exist); the Daily Tasks tab of Operations opens.
QR menu card. In a restaurant the page guests use is the QR menu. If you have a menu, its address (https://menu.useroam.com/...) and an Edit menu button appear; if the menu is closed you see "The menu is currently closed: guests cannot see it." Without a menu there is a Create digital menu button; a menu is optional. Details: Setting up the QR menu from start to finish.
Verify the setup. Click Create test request. The panel writes a sample request you can see under Restaurant Management → Requests with the Closed filter, and in the mobile app. The test record is created as closed: delay rules only scan open requests, so no SMS or notification is triggered. While a test record exists, a Delete test record (1) button appears; click it after testing. If the restaurant has no request types, the test button is disabled.
When all required steps are done, the bottom card says "All required steps are complete. Your venue is ready to use." Click Go to restaurant panel.

Step by step: hotel mode

If the venue has a hotel, click Hotel Portal in the top band (or open the address /venue-kurulum?m=otel). Under the title you see Hotel module setup or the hotel name. Steps 1-4 are required; 5 and 6 are optional.

Switching to hotel mode with the Hotel Portal button

Hotel profile. If there is none, type the business name and click Create; the hotel name and guest portal code are created here. If it exists, Edit opens the guest portal settings.
Departments. Click Add hotel departments: Housekeeping, Technical, Restaurant and Front Desk are created at once and existing ones are left untouched. Automatic assignment only recognises these built-in departments. Your own departments get a yellow triangle, and the card says "3 of them are not connected to automatic assignment" plus "Marked departments are not recognised by hotel auto-assignment; those requests reach nobody. Install the hotel set, your own departments stay on the list." What to do: click Add hotel departments; your own departments are not deleted.
Rooms. A guest request is tied to a room. For numbered rooms type the first and last number in Room range (for example 101 and 120 creates 20 rooms; max 300 at once) and click Create rooms. For names with letters (A101, Suite-3, Lobby) type one name per line in the large box below, or paste the room column from Excel (max 500 at once), and click Add list.
Staff. Same form as step 4 in restaurant mode. At least one manager is required.
Assignment rules (optional). Choose which request type goes to which department: the type on the left (Room Cleaning, Extra, Malfunction, Room Service, Late Check-out, Early Check-in), the department on the right (Housekeeping, Technical, Restaurant, Front Desk), then Add. Without a rule the request waits in the pool.
Delay rules (SLA) (optional). In hotels a rule is set per request type, not per department: All request types, Room Cleaning, Malfunction or Room Service. Stage, Time (min) (default 30) and Also send SMS work as in restaurants.
Guest portal card. Guests open this address from the QR code in the room and create requests (https://menu.useroam.com/o/...). If the hotel module is off, it says "The hotel module is currently off: guests cannot see this page." Print QR codes opens the Guest Portal settings and Edit appearance opens the hotel Studio. Below, the number of request types guests can choose is shown.
Verify the setup and the final card work as in restaurant mode; here the test record goes to a room called TEST, in closed state. When done click Go to hotel panel.

Every field and button

Field / Button	What it does	Example
Restaurant Portal / Hotel Portal	Switches wizard mode when the venue has both modules.	-
Business name + Create	Creates the profile in step 1 (only while there is none).	`Sea Cafe`
Department name + Add	Adds one department.	`Bar`
Add restaurant departments	Creates Cleaning, Technical, Waiter, Kitchen.	-
Add hotel departments	Creates Housekeeping, Technical, Restaurant, Front Desk.	-
Request type row: department box + Save	Changes the type's department. With No department the request reaches nobody.	`Waiter`
e.g. Take order + department + Add	Adds a new request type.	`Refill water`
Name, Last Name, phone (`5xxxxxxxxx`)	New staff details. The phone number is the app sign-in name.	`Zeynep`, `Demir`, `5321234567`
Role box	Manager (manages staff + assignments) or Staff (handles requests/orders).	Staff
Department(s): boxes	The departments the person works in; they decide which jobs the person sees in the app.	Waiter
SLA: department / type, stage, Time (min), Also send SMS, Add	Adds a delay rule. Not picked up: nobody takes the job; Not completed: the job is not finished.	All departments, Not picked up, 15
Room range + Create rooms	Creates numbered rooms in bulk (max 300).	`101` - `120`
Room list box + Add list	Adds room names with letters line by line (max 500).	`A101`
Assignment rule: type → department + Add	Sets the department for a hotel request type.	Malfunction → Technical
All settings / Edit / Edit tasks	Opens the full screen for the step.	-
Edit menu / Create digital menu	Opens the QR menu editor or the Online Menu list.	-
Print QR codes / Edit appearance	Hotel: opens Guest Portal settings / hotel Studio.	-
Create test request	Writes a closed sample request; triggers no notification.	-
Delete test record (1)	Deletes the wizard's test records (other requests are untouched).	-
Go to restaurant panel / Go to hotel panel	Opens the module's main screen.	-

Messages you may see

Message	Meaning and what to do
3 of 4 required steps completed.	Finish the step with the green frame.
Test request created. You can see it under Requests in the panel and in the mobile app.	The test worked. Use the Closed filter on Requests.
1 test record(s) deleted.	Test records were removed.
... of them have no department: those requests cannot be routed	In step 3 choose a department for those types and click Save.
... of them are not connected to automatic assignment (hotel)	Click Add hotel departments.
The menu is currently closed: guests cannot see it.	In the menu editor, turn on Menu Settings → Menu published.
The hotel module is currently off: guests cannot see this page.	Turn on Hotel Portal in Settings → Module Permissions.
You can view this page, but changes require an account administrator or a venue manager.	Ask your account administrator for access, or let them fill in the forms.
12 records already created in this venue.	For information: the number of requests and task records in the venue (test records excluded).
An error from a form (for example "Request type name cannot be empty.")	Shown in a red box at the top. Fill in the missing field and try again.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

Your hotel name and guest portal code are created here.
Requests are distributed to these departments. Use the hotel set: automatic assignment works with these built-in departments.
Add department
... rooms / points
... staff · ... managers
... active rules
Add rule
Your venue name and guest portal code are created here.
What a guest can request from the portal (Call waiter, Ask for bill, Cleaning, Fault).
... active types
Add type
Restaurant module setup
... of ... required steps completed.
Creates Housekeeping, Technical, Restaurant and Front Desk departments at once; existing ones are left untouched.
Example: 101 to 120 creates 20 rooms (max 300 at once).
A101, A102, Suite-3, Lobby... (one per line)
Names with letters go here. You can copy and paste the room column from Excel (max 500 at once).
Each request type is linked to a department; new requests go to that department's staff.
Your guests open this page from the QR code in the room and create requests.
... request types are defined for guests. You can edit request types and hotel info from the QR page.
Your guests reach your menu at this address. The QR code on the tables points here.
If you want a digital menu with a QR code, you can create one here. It is optional.
Creates a sample request so you can confirm it appears in the panel and the mobile app.
You can reopen this page at any time; the status is recalculated from your data every time.

Frequently asked questions

I finished the wizard. Will opening it again reset anything?

No. The wizard never resets anything; it only looks at your data and shows what is missing. If you later delete something, that step shows as missing again.

I added a staff member but no password arrived.

Make sure you typed the number as 10 digits without the leading 0 (for example 5321234567). The password goes by SMS if your panel is in Turkish and by WhatsApp if in English. To give a new password, edit the person on the Staff screen.

Why is the test request not among waiting requests?

It is created closed on purpose so nobody gets notified. It shows under the Closed or All filter.

Where is the guest request page for my restaurant?

For restaurants the guest surface is the QR menu: the table QR opens the menu, and from there guests can call a waiter, request the bill and (if enabled) order. That is why the wizard shows the QR menu at the end.

I have a hotel and a restaurant. Do I run the wizard twice?

Yes, each mode has its own steps; switch with the buttons at the top. Departments and staff are shared by both modes, so add them once.

Setting up your restaurant on day one

What is it for?

This page walks someone who has never used the restaurant module through everything to do on day one, in order: the setup wizard, request types, points, daily tasks, staff, printing table QR codes and testing that everything works. Follow the steps in order; each one says what you should see at the end. It takes about 30-45 minutes in total.

When do I use it?

When you turn on the restaurant module for the first time.
When setting up a new branch (a new device).
To show a new manager taking over the setup what to do.

Before you start

Sign in to the panel as the account administrator and select the restaurant's device at the top.
Have these ready: your department list (for example Waiter, Kitchen, Cleaning, Technical), staff names and mobile numbers, your table count or table names, and e-mails of outside service companies (optional).
If your menu items are ready as Excel or PDF, the QR menu step is much shorter.

Step by step

Open the wizard and create the restaurant. In the left menu click Restaurant → Requests; with no restaurant yet you see "Start the restaurant module". Type the business name and click Create. The panel takes you to the Venue Setup Wizard. What you should see: a green tick and your venue name on step 1.
Set up departments. In wizard step 2 click Add restaurant departments (Cleaning, Technical, Waiter, Kitchen). If you need another (for example Bar), type it in Department name and click Add. What you should see: department tags on the card.
Link request types to departments. In step 3 pick the department next to each type and click Save: Call waiter and Request bill → Waiter, Cleaning → Cleaning, Fault → Technical. Add new types for your own jobs. Details: Request Types. What you should see: no "... have no department" warning on the card.
Review points. Ready points (restrooms, kitchen, storage and so on) were installed with the restaurant. Open Operations → Points in the left menu. Use + Add point for missing places (for example Terrace) and open unused ones to Delete them. Set an owner for each point: click the point, choose a department in Which department looks after it? and click Save. Staff do not see a point with no owner in the app. Details: Operations.
Adjust daily tasks. Review the ready tasks in Operations → Daily Tasks. Change times and owners with Edit, delete the ones you do not need, and add missing ones with + Add task (for example Restroom check, 09-13-17, Cleaning, photo required). For measurements such as fridge temperature, enter the unit and limits under Other settings.
Add staff. In wizard step 4 (or on the Staff screen) enter each person's name, last name, mobile number, role and department and click Add. At least one person must be a Manager. The password goes to the person automatically by SMS or WhatsApp. What you should see: "... staff · 1 managers" on the card.
Staff install the app. Share the App Store, Google Play or Download page link from the Staff app card on the Staff screen. Staff sign in with their phone number and the password they received. Details: What is Useroam Go?
(Optional) Add a delay rule. In wizard step 5 choose for example Waiter, Not picked up, 5 minutes and click Add. Details: SLA. You can also set up an Automation rule for outside service companies.
Prepare the QR menu and print table QR codes. From the wizard's QR menu card, use Create digital menu (or Edit menu) to build your menu; details: Setting up the QR menu from start to finish. In the menu editor click Table QR, enter the number of tables (or type table names separated by commas), then click Create and Print. Stick each QR on its table: guests use it to call a waiter, ask for the bill and, if enabled, order.
Test. On the wizard's Verify the setup card click Create test request; check it appears in the panel (Requests → Closed) and in a manager's app, then click Delete test record. Then scan a table QR with your phone and tap Call Waiter; the call should appear on the Operations Screen and on the waiters' phones. Close the call with Done.

Day-one checklist

Check	Where to look
The wizard says "All required steps are complete."	Venue Setup Wizard
Every request type has a department.	Restaurant → Request Types
Every point has an owner department.	Operations → Points (person icon in the box)
Daily task times and owners are right.	Operations → Daily Tasks
All staff could sign in to the app.	Staff screen, staff phones
Table QRs are printed and stuck; one was scanned as a test.	Menu editor → Table QR, Operations Screen
The test record was deleted.	Wizard → Verify the setup

Frequently asked questions

Do I have to do all of this in one day?

No. The wizard works out where you left off from your data; open it and continue whenever you like.

Can I use the restaurant module without a menu?

Yes. Requests, points, tasks and the staff app work without a menu. The QR menu is only needed for guests to call a waiter, ask for the bill and order.

Staff phones get no notifications.

Staff must allow notifications in the app and be in the request's department. Details: Useroam Go: Warnings and Error Messages.

Requests

What is it for?

Requests is the list where every job in your restaurant flows in (waiter calls, cleaning, faults, jobs staff open in the app). You see who has which job, hand a job to someone else, change its status, and send a reminder to the phone of whoever is running late (Nudge). The header shows Restaurant Management with your venue name, and the subtitle "Requests, points and department-based request types".

How do I open this screen? In the Business section of the left menu, go to Restaurant → Requests. If you open the restaurant for the first time, the panel first takes you to the Venue Setup Wizard.

Restaurant, Requests in the left menu

When do I use it?

To see waiting jobs and who has them during the day.
To give a job to another staff member or fix its status by hand.
To remind the person responsible with a notification.
To enter a request that came by phone or in person.

Before you start

Your request types should be linked to a department (Request Types). A request with no department still goes to the least busy staff member, but not to the right team.
Staff who take jobs must be added on the Staff screen with a department. They see jobs in the Useroam Go app.

Top of the screen: status summary

The top card tells you the restaurant's current state in one sentence, with numbers beside it. It shows a single verdict, in this order of priority:

Status summary card

Verdict	When it appears	What to do
Out-of-range measurement, check now (red)	A measurement task went outside its limits today.	Check the red time on Operations → Daily Tasks.
A point is out of order, prioritise it (red)	At least one point is Out of order.	Open the red box on Operations → Points.
There are overdue tasks (orange)	A task's time has passed and it is not done.	Remind the person responsible.
A waiting request is overdue (orange)	A waiting request is older than 30 minutes.	Give it to someone in the list or click Nudge.
Open work (orange)	A dirty point or a waiting request exists.	Normal working state.
All good (green)	No open work.	-

The numbers on the right: Points (total), Dirty, Out of order, Waiting, In progress, Oldest waiting (minutes) and Daily tasks (done today / total time slots, percent).

Tabs

Requests: this page.
Operations: daily tasks, points and the report are on a separate screen; this tab takes you there (Operations).
Settings: sub-tabs Request Types, SLA and General.
Setup wizard on the right opens the wizard.

Request list

By default the list shows only open requests. Use the buttons at the top to change the filter: Open (waiting and in progress), Closed (completed and cancelled), All. The newest 200 requests are listed.

Request list with Open, Closed, All filters

Column	What it shows
Date	Day and time the request was opened.
Job	The request type. Below it: the description, an Opened by: line when a staff member opened it in the app, and photos: a red-framed thumbnail is Malfunction (before), a green-framed one Resolved (after). Requests that match an automation rule get a supplier badge (see below).
Where	Table or point name (for example `Table 5`, `Bar`). A dash if there is no place.
Assigned to	The person who took or was given the job, with the department below. If nobody, a red Unassigned.
Status	Waiting (orange), In progress (blue), Completed (green), Cancelled (grey).
Last column	Assign to? box, status box, Save, and Nudge on open jobs.

Step by step: give a job to someone else

On the request's row, pick the person in Assign to?. If needed, change the status in the box next to it (for example In progress or Completed), then click Save. The new person gets a new-job notification on their phone; if someone had already taken the job, they are told it moved to someone else. Setting Completed or Cancelled closes the request and moves it to the Closed filter.

Note: Assign to? lists the active staff of this venue. The names in the picture are examples.

Step by step: nudge the person responsible

On an open request (waiting or in progress) that is assigned to someone, click the yellow Nudge button. The person gets a reminder notification and the top of the page says "Reminder notification sent."

You can nudge the same request once every 5 minutes. Too early and you see "A reminder was already sent for this request in the last 5 minutes. Please try again shortly."
Nudge does not appear if nobody has the request. If you see "This request is not assigned to anyone. First pick a person in the row and save.", choose someone in Assign to? first.

Automation badge (notice to a support company)

If you set up a rule on the Automation screen, a matching request shows a line with the company name in the Job column:

Green "Company · Sent 25.09 22:14": the e-mail to the company was queued.
Blue Company: Notify company button: the rule runs with approval. Click it to notify the company; you come back to the same page and the line turns green.
Red "Company · Not sent": the e-mail could not be prepared. See the reason in the Recent sends table on the Automation screen.

Step by step: open a new request from the panel

Click New request at the top right.
In the window, in order: choose the request type in 1. What happened?. Choose the point in 2. Where? (or No specific place). Type a short note in 3. Description (optional) (for example Glass broken near table). In 4. Who should do it? pick someone or leave Automatic: least busy person now.
If the place is not listed, choose + Add a new point at the bottom of 2. Where? and type the name in the box that appears (for example Terrace). The point is saved and shows in lists from then on.
Click Open request. The top says "Request created." If you picked nobody, the job goes to the staff member in that department with the least work right now, with a phone notification; if the department has nobody, it goes to the least busy person among all staff. If you have an automation rule, the notice to the support company also runs now.

Every field and button

Field / Button	What it does	Example
Open / Closed / All	Filters the list.	Open
New request	Opens the new request window.	-
Assign to?	Who gets the job. If different from the current owner, the job is handed over.	Ayşe Yılmaz
Status box	Waiting / In progress / Completed / Cancelled.	In progress
Save	Saves the row's person and status.	-
Nudge	Sends a reminder to the person responsible (once every 5 minutes).	-
Notify company	Sends the e-mail for a rule that needs approval.	-
Photo thumbnail	Opens the photo in a new tab.	-
Window: 1. What happened?	Request type (required).	Cleaning
Window: 2. Where?	Point; sub-points are indented. + Add a new point asks for a name (`E.g. Terrace`).	Bar
Window: 3. Description (optional)	Note, up to 300 characters.	`E.g. stove does not light`
Window: 4. Who should do it?	A person or Automatic: least busy person now, with the hint "If you pick nobody, the job goes to the staff member with the fewest open jobs and they get a phone notification."	Automatic
Open request	Creates the request.	-

Messages you may see

Message	Meaning and what to do
Saved.	The row change was saved.
Request created.	The new request was created and assigned.
Reminder notification sent.	Nudge worked.
A reminder was already sent for this request in the last 5 minutes...	Try again in a few minutes.
This request is not assigned to anyone...	First pick a person in Assign to? and click Save.
Invalid request type.	The type was deleted. Refresh and choose again.
No requests yet.	No requests in the selected filter. Try All.
Company · Not sent	The automation e-mail could not be prepared; see Automation → Recent sends.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

Restaurant created.
Start the restaurant module
Enter the business name; request types come ready, linked to your departments.
Sends a reminder notification to the phone of the person responsible for this job.
A notification is created when a request is not picked up or completed within the set time. The check runs every 5 minutes.

Frequently asked questions

Where do guest requests come from?

In a restaurant guests use Call waiter and Request the bill in the QR menu; these land on the Operations Screen (Calls and Orders). This list gets jobs staff open in the app, jobs you open in the panel, point status changes (for example setting a point to Out of order) and requests opened automatically when a measurement goes out of range.

Why did the Unassigned requests go to nobody?

If the venue had no active staff when the request was opened, it stays in the pool. Pick someone in Assign to? and save.

Staff closed the request in the app but it still looks open here.

Refresh the page; the list does not refresh by itself.

Can I reopen a closed request?

Yes. Under Closed, set the status to Waiting or In progress and click Save.

Can staff open requests?

Managers always can. For other staff to open requests in the app, turn on the setting on the Staff screen. Details: Useroam Go: Requests.

Request Types · SLA · Settings (General)
Operations · Automation
Role Guide: Restaurant Manager

Request Types

What is it for?

Request Types is where you set the job headings that can be opened in your restaurant (for example Call waiter, Cleaning, Fault) and which department each heading goes to. Routing is set up here: request type → department → that department's staff.

How do I open this screen? In the left menu go to Restaurant → Request Types. Or on Restaurant Management click the Settings tab, then the Request Types sub-tab.

Request Types screen

When do I use it?

When you first set up the restaurant, to link the 4 ready types (Call waiter, Request bill, Cleaning, Fault) to departments.
To add a new job heading (for example Refill water, High chair).
To send a job to a different team.
To take a type you no longer use off the list (make it inactive).

Before you start

Departments are defined on the Staff screen or in the setup wizard. With no departments the screen shows "You have not defined any departments yet." and an Add them on the Staff page link.

Step by step: add a new request type

In the Add request type card, type the name in e.g. Take order (for example Refill water), choose the department next to it (for example Waiter) and click Add. The top says "Request type added." and the type is added at the end of the list.

Step by step: change the department or turn a type off

On the type's row, choose the new department in the Department box. To stop using the type, switch off the Status toggle. Then click Save on the same row. The top says "Saved."

An inactive type cannot be chosen for new requests; past requests and reports are unaffected. There is no delete button for types on this screen; switch off the ones you do not use.

Every field and button

Field / Button	What it does	Example
Add request type card, e.g. Take order box	Name of the new type (up to 120 characters).	`Refill water`
Department box	Where the type goes. With No department the request goes to the least busy person among all staff.	Waiter
Add	Adds the type.	-
List: Request type	The type's name (it cannot be renamed; add a new type and switch the old one off).	Call waiter
List: Department	The type's department.	Waiter
List: Status toggle	On: usable. Off: hidden from new requests.	On
Save	Saves the row.	-

The note under the card: "Each request type is linked to a department; new requests go to that department's staff."

Messages you may see

Message	Meaning and what to do
Request type added.	The new type is on the list.
Saved.	The row change was saved.
Request type name cannot be empty.	Fill in the name.
No request types yet.	Add your first type, or use step 3 of the wizard.
You have not defined any departments yet.	Create departments with the Add them on the Staff page link.

Frequently asked questions

Where do guests see request types?

They appear when staff open a request in the app and in 1. What happened? in the panel's New request window. Automation rules also use them. The Call waiter and Request the bill buttons in the QR menu are separate from this list; they arrive as calls on the Operations Screen.

Why can't I rename a type?

The name stays fixed so past requests and reports keep it. Add a type with the new name and switch the old one off with Status.

Can several types go to the same department?

Yes. For example Call waiter, Request bill and Refill water can all go to Waiter.

SLA

What is it for?

SLA (delay rules) is where you set how quickly a request must be picked up or finished. When the time runs out and the request is still not picked up or not finished, the system writes a notification and sends an app notification to managers' phones; SMS too if you want. Forgotten jobs surface by themselves.

How do I open this screen? On Restaurant Management, click the Settings tab, then the SLA sub-tab. Step 5 of the setup wizard adds the same rule.

When do I use it?

When waiter calls should be taken within, say, 5 minutes.
To notice faults that are not fixed within a set time.
So managers see waiting jobs straight away at busy times.

Before you start

Notifications go to managers: at least one person on the Staff screen must have the Manager role.
Without rules no notifications are created. The check runs every 5 minutes, so a notification can arrive a few minutes late.

Step by step: add a rule

Fill in the form and click Add. The top says "Saved." and the rule appears in the list.
- Department: where the rule applies. All departments covers everything, including requests with no department.
- Stage: Not picked up (the request is still Waiting when time runs out) or Not completed (still open, waiting or in progress).
- Time (min): minutes (for example 10; 1 to 1440, empty means 15). Time counts from when the request was opened.
- Also send SMS with the note "(to managers, off by default)": sends an SMS to managers too, using your SMS credits.

Rule list

Without rules the card says "No SLA rules yet." Once you add a rule a table appears:

Column / Button	What it shows / does
Department	The rule's department or All departments.
Stage	Not picked up / Not completed.
Time (min)	A badge such as 10 min.
SMS	Green phone icon: SMS goes too. Dash: app notification only.
Status	Green Active or grey Off. An inactive rule looks faded.
Enable / disable button	Stops the rule without deleting it, or turns it back on.
Delete button (bin)	Deletes the rule after the "Delete this?" confirmation.

Notifications

The Notifications card at the bottom lists the alerts the rules created (newest 100). Unread ones have a red stripe and bold text; each row shows the alert text, the time and Request status: (the request's current status). With unread items, a Mark all as read button appears at the top right. With none, it says "No notifications."

A request is notified only once per rule. Managers receive the same alert as a notification in the Useroam Go app. Managers whose email address is filled in and whose Email notifications switch is on in the Staff screen also get the alert by email titled Job is overdue; this does not depend on the Also send SMS box and is free (Staff).

Every field and button

Field / Button	What it does	Example
Department	Where the rule applies.	Kitchen
Stage	Not picked up / Not completed.	Not picked up
Time (min)	Waiting limit in minutes.	`10`
Also send SMS	Also sends an SMS to managers.	Off
Add	Saves the rule.	-
Mark all as read	Marks all notifications as read.	-

Frequently asked questions

I added a rule but no notifications arrive.

Rules only look at open requests and run every 5 minutes. The request's department must match the rule (or the rule must be All departments). If the venue has no active manager, there is nobody to receive the app notification or SMS; the alert still shows in this list.

Does the wizard's test request create a notification?

No. The test request is created closed, so rules ignore it.

Will I get repeated SMS for the same request?

No. Each request is notified once per rule.

Settings

What is it for?

The General settings set the restaurant module's name, whether it is on or off, and where staff can use the app from.

How do I open this screen? In the left menu go to Restaurant → Settings, then the General sub-tab. Or Restaurant Management → Settings → General.

When do I use it?

To change the business name.
To turn the restaurant module off for a while.
To let staff use the app only on the venue's Wi-Fi.

Step by step

Change the field you need (for example type Sea Cafe Kadikoy in Business name, or flip a switch) and click Save. The top says "Saved."

Every field and button

Field / Button	What it does	Example
Business name	Shown in the Restaurant Management title, in the staff app and in automation e-mails. Cannot be empty.	`Useroam Bistro`
Colour	Colour picker. The value is saved but not used by the current panel or guest screens.	#0F244D
Phone	The venue's phone. Shown only on the old restaurant guest request page (`menu.useroam.com/rs/...`) as a call button.	`0212 555 00 00`
WhatsApp	The value is saved but currently not used on any screen.	-
Module active	Turning it off makes the restaurant module inactive (it is the same switch as Restaurant Portal in Settings → Module Permissions). The restaurant tabs disappear from the staff app.	On
Auto-assign requests to staff	Legacy setting with no effect now: requests are always assigned to the least busy person in the department, whatever this switch says.	-
Staff app only from the business network	When on, staff who are not managers can use Useroam Go only while connected to the venue network. Off by default.	Off
Save	Saves the form.	-

Messages you may see

Message	Meaning and what to do
Saved.	The settings were saved.
Business name cannot be empty.	Fill in the name and save again.

Frequently asked questions

I turned the module off. Is my data deleted?

No. Requests, points, tasks and settings stay; they come back as they were when you turn the switch on again.

Staff cannot use the app when they are outside.

Staff app only from the business network is on. Staff must be on the venue's Wi-Fi, or you turn the switch off. Managers are exempt.

Where do I find the guest request page address for the restaurant?

The panel no longer shows a separate guest request page for restaurants; the guest surface is the QR menu. Details: Setting up the QR menu from start to finish.

Requests · Request Types · SLA
Module Permissions

Operations

What is it for?

Operations is where you run the daily routine of your venue from one place: which job is done at what time (Daily Tasks), the places where work happens (Points), and a record of everything that was and was not done (Report). The subtitle reads "Daily tasks, points and reports (shared by restaurant and hotel)". If your venue has both a restaurant and a hotel, their tasks and points appear in one list.

How do I open this screen? In the Business section of the left menu, click Operations. Under it are the Daily Tasks, Points and Report links. The Operations tab on Restaurant Management and the Board link in the Restaurant menu also come here.

Operations in the left menu

When do I use it?

To define jobs that repeat every day: opening, closing, temperature checks, restroom rounds.
To see at a glance whether tables, restrooms, kitchen, pool and other places are clean, dirty or out of order.
To set who looks after a point (a department or a person).
To report which tasks were not done last week or how long each request took.

Before you start

The venue needs a restaurant profile or an active hotel module. Otherwise the screen says "Operations needs a restaurant or an active hotel module at this venue."; start with the setup wizard.
Staff do the tasks and update points in the Useroam Go app. The panel has no button to mark a task done; it plans and tracks.
Staff without a department cannot see department tasks and points in the app. In venues with a hotel the page then shows "2 staff members without a department cannot see department tasks and points in the app." with an Assign departments to staff link.

1. Daily Tasks

The tab starts with Today's operations board and the date; the badge next to it shows how many time slots were done today and the percentage (for example 12/53 · 23%). Tasks are grouped by type: Opening, Round, Measurement, Security, Closing.

Each row shows the task name (a camera icon if a photo is required), then its place, who does it (a person, a department or Everyone) and, for measurements, the limits (for example 0 .. 4°C). On the right there is one badge per time slot:

Green tick: done. Hover to see who did it, when, and the reading.
Red exclamation: reading out of range.
Orange clock: the time passed and it was not done (overdue).
Grey circle: not due yet. A task with no times shows During the day.

Overdue task notification: if a task with a time is still not done 30 minutes after its time (orange clock), the venue's managers get a Task overdue notification in Useroam Go; if the task is assigned to one person, that person gets it too. It is sent once per task time and never for tasks without a time. People whose email address is filled in and whose Email notifications switch is on in the Staff screen also get the same alert by email titled Job is overdue. Managers also get an email when a task is done and when a reading is out of range (Task completed, Task: out-of-range reading).

When the day changes all badges go grey again; past days stay in the Report. So that closing tasks done after midnight count for the previous day, the board moves to the new day at 06:00.

Daily Tasks board and Add task button

Step by step: add a task

Click + Add task at the top right. Fill in the window in order, then click Save; the top says "Task added."
- 1. What needs to be done? The task name (required), for example Restroom check.
- 2. Where? Pick a point or leave No specific place. If it is not listed, choose + Add a new point and type a name (E.g. Terrace).
- 3. Who will do it? Everyone, a person from the People group or a department from the Departments group. The hint: "If you pick a person, only they see the task and get a phone notification. If you pick a department, everyone in it sees it."
- 4. At what times? Tap the 00-23 boxes (for example 09, 13, 17). The hint: "If no hour is selected, the task is done once a day."
- Photo required: if ticked, staff cannot finish the task without a photo.
For a measurement task (temperature, chlorine) open Other settings (measurement, task type) at the bottom: choose the task type (Opening, Round, Measurement, Security, Closing), type the unit in Unit (e.g. °C) and the lower and upper limits in min and max (for example 0 and 4). If staff enter a value outside the limits, that slot turns red and a fault request is opened automatically.

Edit on a row opens the same window with the task's values (titled Edit task). The bin deletes the task after "Delete this task? Past reports are kept."; it leaves the board and its past records stay in the Report.

Ready templates

Install ready restaurant template: shown only when there are no tasks. It is already installed when the restaurant is created. The result reads like "Template installed, tasks added: 13".
Install hotel template: always shown when the venue has an active hotel. It asks first: "Install the hotel template? Pool, technical and lobby points and 11 daily tasks will be added; you can edit the reading ranges later." It adds pool, technical, lobby, laundry and floor corridor points and 11 tasks (pool chlorine and pH, pool water and boiler temperature, lobby and restroom rounds, fire extinguisher check, night security round and so on). The template is never installed by itself. Clicking twice adds nothing new; the message becomes "Hotel template installed: 0 new points, 0 new tasks".

With no tasks at all you see "No tasks defined yet. You can install the ready template or add your own tasks below."

2. Points

A point is a place where work happens: table, restroom, stove, pool, lobby. Points can be nested: Kitchen with Stove and Oven and Cold Room under it. A parent point shows as a navy header strip (with the number of points under it, dirty and out-of-order counts, task count and owner); child points are coloured boxes. Stand-alone points are listed at the bottom.

Colours (legend at the top):

Green All good.
Orange Needs work (dirty or overdue task).
Red Urgent (out of order or failed measurement).

Each box shows the name, status (Clean, Dirty, Out of order), today's task count at that point (for example 0/2) and the owner. Tasks linked to no point are collected in the General tasks strip at the top ("Tasks not linked to a point (you can pick a point in the Tasks tab)"); clicking the strip opens Daily Tasks.

Note: the demo venue's point names in the pictures were entered in Turkish.

Points board and Add point button

Step by step: change a point's status or owner

Click the point's box (or Edit on a parent point). Change what you need in the Edit point window and click Save; the top says "Point saved."
- Current status: Clean, Dirty, Out of order. Hint: "If you choose Dirty or Faulty, a request is opened automatically and sent to the least busy staff member." When the job is closed, the point goes back to clean by itself.
- Point name, Under which point? (None (main point) or a parent). A point that has points under it cannot be moved under another; the box is then locked with an explanation.
- Which department looks after it? and Which person looks after it? (optional): the owner. Hint: "In the app, staff only see and change spots of their own department and spots given to them. If nothing is selected, staff don't see it; only managers do. Leave a sub-spot empty to use its parent's owner."

Delete on the left of the window deletes the point and its sub-points after "Delete this point? Points under it are deleted too." Tasks linked to them are not deleted; their place becomes empty.

Step by step: add a point

Click + Add point at the top right. Type the name in Point name (for example Terrace), choose a parent and owner if needed, and click Save. A new point has no status box; it starts as Clean.

With no points at all you see "No points defined yet." with Set up standard restaurant points (restaurant) and Install hotel template (hotel).

3. Report

The report combines requests, completed tasks and missed tasks in one table. The default range is the last 7 days; up to 63 days can be chosen.

Choose filters and click Filter: From and To dates, Type (All, Requests, Tasks), Person, Job (request types and tasks in two groups), Point (a parent includes its children), Status. The cross button (Clear) resets filters.

Count badges above the table: Total and one per status. Statuses: Completed, Open, Not done (a task whose time passed with no record), Out-of-range reading, Cancelled.

Column	What it shows
Time	When the request was opened or the task was done (for a missed task, its scheduled time).
Type	Blue Request or grey Task.
Job	Request type or task name, with photos and notes if any.
Where	Point name.
Who	Who did it (for a missed task, the person, department or Everyone responsible).
Status	The statuses above.
Duration / Reading	For requests, minutes from open to close (for example 12 min); for measurements, the value entered (for example 3.5°C).

Search this list above the table searches the results, with the record count below. With no results you see "No records match these filters." For venues with a hotel, only hotel requests tied to a point (not a room) appear in the report.

Every field and button

Field / Button	What it does	Example
Daily Tasks / Points / Report	Tabs.	-
+ Add task	Opens the task window.	-
Edit / bin	Edits / deletes a task.	-
Install ready restaurant template	Installs ready restaurant tasks (when there are none).	-
Install hotel template	Adds hotel points and 11 tasks.	-
Task window fields	1. What needs to be done?, 2. Where?, 3. Who will do it?, 4. At what times?, Photo required, Other settings (measurement, task type).	`Fridge temperature`, 09 and 15, °C, 0-4
+ Add point	Opens the new point window.	-
Point window fields	Current status, Point name, Under which point?, Which department looks after it?, Which person looks after it? (optional), Delete, Save. An empty choice shows as Not selected.	`Terrace`
Set up standard restaurant points	Installs ready restaurant points (when there are none).	-
Report filters + Filter / Clear	Narrows / resets the report.	Last 7 days, Tasks, Not done
Search this list	Searches the table.	`boiler`

Messages you may see

Message	Meaning and what to do
Task added. / Saved. / Task deleted.	Done.
Task name is required.	Fill in 1. What needs to be done?.
Point saved. / Deleted.	Point action done.
Point name cannot be empty.	Type a name.
A point with this name already exists.	Use a different name (names are unique within the venue).
This point has points under it; it cannot be moved under another point.	Move the sub-points first or keep it as a parent.
Points added: ...	Standard restaurant points were installed (existing names are not added again; they are grouped under Restroom, Kitchen and Storage parents).
Template installed, tasks added: 13	Ready restaurant tasks were installed.
Hotel template installed: 12 new points, 11 new tasks	The hotel template was installed. Adjust reading ranges to your own values.
2 staff members without a department ...	Use Assign departments to staff.
Operations needs a restaurant or an active hotel module at this venue.	Set up the restaurant or hotel first.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

Hotel template installed: ... new points, ... new tasks
Malfunction (before)
Resolved (after)
E.g. Check the restrooms
Malfunction
Room Cleaning
No records match your search.
Click a point: change its status, rename it or delete it.
all clean

Frequently asked questions

Staff cannot see a task in the app.

If the task is given to a department or person, the staff member must be in that department. For tasks tied to a point, staff only see points they look after. Staff without a department do not see department jobs. Details: Useroam Go: Tasks.

I have a hotel and a restaurant. Do I define tasks twice?

No. Tasks and points are one list per venue. In a venue that also has a restaurant, requests created from tasks or points go to restaurant requests; in a hotel-only venue they go to hotel requests.

Why are rooms not in Points?

Hotel rooms are managed on the Room Board; points are the areas outside rooms (pool, lobby, boiler room and so on).

I cannot set a point to Clean.

From the panel you always can. In the app, staff cannot tap Clean while the point has an open job; when the job is closed the point goes back to clean by itself.

Where are the old "Daily Tasks", "Points", "Report" pages?

These Restaurant Management tabs moved to Operations; the old addresses redirect here.

Daily Tasks

This screen has moved to Operations. Daily tasks now live on the Daily Tasks tab of the Business → Operations screen in the left menu, shared by the restaurant and hotel modules. Restaurant Management now keeps only Requests and Settings; its Operations link takes you there.

Operations screen, Daily Tasks tab

For the full guide, see Restaurant Solution → Operations.

Points

This screen has moved to Operations. Points now live on the Points tab of the Business → Operations screen in the left menu, shared by the restaurant and hotel modules. Restaurant Management now keeps only Requests and Settings; its Operations link takes you there.

Operations screen, Points tab

For the full guide, see Restaurant Solution → Operations.

Report

This screen has moved to Operations. Reports now live on the Report tab of the Business → Operations screen in the left menu, shared by the restaurant and hotel modules. Restaurant Management now keeps only Requests and Settings; its Operations link takes you there.

For the full guide, see Restaurant Solution → Operations.

Automation

What is it for?

Automation e-mails your support company for you when a fault or job is opened. For example, when a hood fault is opened in the kitchen, your ventilation service gets an e-mail on your venue's behalf. If the company clicks Reply, the answer comes to your e-mail address. The subtitle reads "Automatically notify your support companies about restaurant and hotel requests." The screen is shared by the restaurant and hotel modules.

How do I open this screen? In the Business section of the left menu, click Automation (under Operations).

Automation in the left menu

When do I use it?

When an outside company services your refrigeration, hood, electrics or air conditioning.
When the company should know the moment a fault is opened (automatic).
When a manager should check first before the company is contacted (manager approval).

Before you start

The venue needs an active restaurant or hotel module. Otherwise it says "Automation needs an active restaurant or hotel module in this venue."
Replies from the company go to the e-mail address on your account (company details on My Profile). If that address is not valid, replies go back to Useroam.
The e-mail is always sent in Turkish. Demo accounts do not send e-mail.

Page layout

A blue info box at the top: "Add the companies that support you, then write rules: when a matching request is opened, Useroam emails that company on your behalf. If the company replies, the answer goes to your e-mail." Below it, three numbered cards: 1. Support companies, 2. Rules, 3. Recent sends.

Automation screen: companies, rules, recent sends

Step by step: set up your first automation

In 1. Support companies click + Add company. Enter Company name (for example Cool Service Ltd), E-mail (separate several addresses with commas), and if you like Contact person (optional) and Phone (optional), then click Save. The top says "Saved."
In 2. Rules click + Add rule (with no company the button is disabled and it says "Add a company first to create a rule."). Fill in the window and click Save:
- For which part? If the venue has both a restaurant and a hotel, Restaurant or Hotel. With one module this question does not appear.
- 1. Which request? For restaurants, one of your request types; for hotels Malfunction, Room Cleaning, Extra, Room Service, Late Check-out, Early Check-in, Reservation. Any request covers them all.
- 2. Where? For restaurants, the list of points; Any place covers all. Hint: "If you pick a parent spot (e.g. Kitchen), its sub-spots are included." For hotels, type a room number in Room no (empty = everywhere); leave it empty for all rooms.
- If it contains this word (optional): for example hood. Hint: "The rule runs if the word appears in the place name or the request note."
- 3. Which company gets the e-mail? One of your companies.
- 4. When should it be sent? Automatically, as soon as the request is opened or When a manager clicks "Notify company".
The rule shows in the list as a sentence, for example: Restaurant · Malfunction request (containing "hood") is opened → Cool Service Ltd gets an e-mail, with a green Automatic or yellow Manager approval badge. When a matching request is opened, a row appears in 3. Recent sends, and a company badge shows under the request in the Requests list. For an approval rule, click Notify company on the row (the same button is on the Requests list); the top says "E-mail sent to the company."

Companies and rules list

A company row shows the name, e-mail addresses and contact person; the pencil edits and the bin deletes it ("Delete this company? Rules linked to it are also turned off.").
A rule row shows the part badge (Restaurant / Hotel), the rule sentence and the run badge; on the right an on/off switch (stops the rule without deleting it), a pencil (edit) and a bin ("Delete this rule?").
The note under the card: "The name and phone of the person who opened the request are shared with the selected company to resolve the fault."
If several rules match a request, they all run.

The e-mail the company receives

Subject: [Venue name] Request type, place. The body (in Turkish) contains: venue name and company title, address (if any), subject (Konu), place (Yer), description (Açıklama), who opened it (Kaydı açan: the staff name and phone; if opened by a guest or from the panel, the source: guest QR/portal, business management panel, daily task out-of-range reading, staff app), time (Zaman) and, if any, a link to view the photo. A company gets at most 20 e-mails per hour.

Recent sends

Each row shows the time, the part and request number (for example Restaurant #208), the company and a status badge:

Badge	Meaning and what to do
Green Sent	The e-mail was queued and goes out within a few minutes.
Yellow Awaiting approval	An approval rule. Click Notify company on the row.
Red Not sent	A short reason follows (shown in Turkish): gecerli e-posta yok (no valid e-mail; fix the company address), saatlik sinir (hourly limit: 20 e-mails went to the same company within an hour), demo hesap: gonderim kapali (demo account: sending off).
Grey Cancelled	The notice was cancelled.

With nothing sent yet it says "Nothing sent yet."

Every field and button

Field / Button	What it does	Example
+ Add company	Opens the company window.	-
Company name	Required. Shown in rules and the e-mail.	`e.g. Happy Ventilation`
E-mail	Required; several addresses with commas.	`servis@firma.com`
Contact person (optional)	The e-mail greets this person.	`Ali Kara`
Phone (optional)	A note for you.	`0212 555 00 00`
+ Add rule	Opens the rule window.	-
Rule window fields	For which part?, 1. Which request?, 2. Where?, If it contains this word (optional), 3. Which company gets the e-mail?, 4. When should it be sent?	Malfunction, Kitchen, `hood`
Switch (rule row)	Turns the rule on or off.	On
Pencil / bin	Edit / delete.	-
Notify company	Sends a notice awaiting approval.	-

Messages you may see

Message	Meaning and what to do
Saved. / Deleted.	Done.
Company name and a valid e-mail address are required.	Check the name and e-mail (every comma-separated address must be valid).
Please select a company.	Choose a company in the rule; if it was deleted, add it again.
E-mail sent to the company.	The approved notice was sent.
E-mail could not be sent.	See the reason under Recent sends.
No company yet. For example, add your hood, refrigeration or electrical service.	Add your first company.
No rules yet. Start with "Add rule".	Add your first rule.

Frequently asked questions

I set up a rule but no e-mail went out.

Rules apply only to requests opened after you set them up. Request type, place and word must all match. Check 3. Recent sends for a row; if it says Awaiting approval, click Notify company.

Does a guest calling a waiter from the QR menu reach the company?

No. Waiter calls and bill requests are calls on the Operations Screen, not requests. Automation works on requests (from the panel, the staff app, point status changes, out-of-range readings and hotel guest portal requests).

What happens if the company replies?

The reply comes to the e-mail address on your account.

Requests · Request Types · Operations
Useroam Go: Manager Tools

Setting up the QR menu from start to finish

What is it for?

This page takes you end to end through setting up a QR menu, putting it on the tables, and letting guests call a waiter, ask for the bill and order from the table. In a restaurant the guest page is the QR menu: a guest who scans the table QR sees the menu with Call Waiter and Request Bill at the bottom, and, if table ordering is on, adds items to the cart and sends the order. Orders and calls land on the Operations Screen in the panel and on staff phones.

When do I use it?

When moving from a printed menu to a QR menu.
When turning on waiter calls and bill requests from the table.
When starting to take orders from the table.

Before you start

The restaurant module should be set up (Venue Setup Wizard). The menu appears on the wizard's QR menu card.
Have your menu ready as Excel, PDF or a clear photo.
For table ordering: in Turkey, entering orders into the cash register/POS is the venue's responsibility; Useroam passes the order to the floor and does not issue receipts.

Step by step

Create the menu. In Restaurant → Menus pick a design, enter the Menu name and Languages, and click Create Menu. Details: Online Menu.
$New Menu form$
Add products. In the editor, import in bulk from Excel, PDF or a photo via the Import menu card, or enter them one by one with Add New Section and + Add product. Do not leave products at price 0. Details: Menu Editor.
Set the look. In 🎨 Studio choose the style, layout and background; each choice applies to the published menu at once. Details: Menu Studio.
Open Menu Settings. In the editor open the Menu Settings card: enter phone, address and working hours; turn on Accept orders from the QR if you take table orders; turn on Show a Menu button on the Wi-Fi login page if you want the menu on the Wi-Fi page; keep Menu published on. Click Save.
Translate. If you chose more than one language, click Translate missing in the Tools card; translation finishes in the background in seconds.
Print table QRs. Click Table QR, enter the number of tables or table names, then Create and Print. Stick each QR on its own table; the general QR Code (for the entrance or window) carries no table, so it shows no call or order buttons.
Try the guest side. Scan a table QR with your phone. A "Table 5 · Your Bill 0 ₺ · estimate" strip shows at the top and Call Waiter and Request Bill at the bottom. Guests change the language with the buttons at the top right.
Tap Call Waiter. The screen shows a confirmation and the call lands on the Operations Screen.
If ordering is on, add a product with the + button on its card (or Add to Cart in the product detail).
Tap the cart bar at the bottom: Your Cart opens; change quantities with − / + and tap Place Order · Table 5. On success it says "Order received ✓", otherwise "Could not send, please retry"; the bill amount at the top updates.
Tap Request Bill: the payment window asks how the guest will pay, Cash or Card (the cancel button closes it). A confirmation with the payment type appears.
Handle it in the panel. On the Operations Screen, close the call with Done and run the order with Prepare, Delivered and Paid. Details: Operations Screen.

Items on the guest page

Item	What it does
Bill strip (Table 5 · Your Bill · estimate)	The table's order total for today; shown only with a table QR and ordering on.
Language buttons (TR, EN, AR...)	Menu language. Only the menu's languages appear.
Category buttons, Search the menu, filters (Popular, Chef's Pick, Vegetarian...)	Finding products. Below: "Allergen info is declared by the venue." With no match: "No items match these filters".
Featured strip	Products shown in the showcase.
Product card and detail	Name, price, description, calories, tags; in the detail Portion options, Extras, Goes well with, allergens, rating. Outside sale hours: "Not available now".
Call Waiter / Request Bill	Send a call; only on a menu opened from a table QR.
Cart bar, Your Cart, Total, Place Order	Table ordering; only when ordering is on.

The old restaurant guest request page

The first version of the restaurant module had a separate page where guests opened requests (menu.useroam.com/rs/...; older printed QRs use /o/...). The panel no longer shows a link to it; for new setups the guest surface is the QR menu. If you have these old QRs printed, we recommend replacing them with table QRs. The /rs/ address still opens and sends requests to the Requests list; old restaurant QRs starting with /o/ currently show an error (reported to the product team).

Frequently asked questions

The Call Waiter button is missing.

There is no add-to-cart button.

Guests scanning the QR see a "not published" page.

A welcome page opens; I want the menu to open directly.

Turn off Feedback & suggestion box in Menu Settings; the QR then opens the menu directly.

Online Menu

What is it for?

How do I open this screen? In the Business section of the left menu, go to Restaurant → Menus. The Create digital menu button in the setup wizard also comes here.

Restaurant, Menus in the left menu

When do I use it?

To create your first QR menu.
To open a separate menu for breakfast, dinner or the bar.
When a branch should use the main menu's products (chain menu).
To take a menu you no longer use offline.

Page layout

Your Menus on the left, the New Menu form on the right. With no menus the left card says "No menus on this device yet: create your first menu on the right."

Online Menu screen: Your Menus and New Menu

A cover picture, a green Live or grey Off badge top left, and the design name at the bottom (for example Restoran).
The menu name (click to open the editor).
Eye icon and number: views in the last 30 days. Language icon: the menu's languages (for example TR EN AR). Yellow triangle and percentage: translation incomplete; hovering shows "Translation 14% complete · 104 items missing. Open the menu and press "Translate missing"."
Edit (menu editor), Report (menu report), an arrow icon (View menu: the guest page in a new tab), a red bin (Delete menu).
Menu type: Standalone menu or Branch → main menu name. A menu that has branches shows a "Main menu · 2 branches" badge instead.

Step by step: create a new menu

In the New Menu card, pick the design that fits your business (the names are shown in Turkish: Kafe, Restoran, Pastane, Bar / Pub, Otel, Fast Food, Çay Bahçesi, Lüks; you can change colours and photos later). Type the Menu name (for example Main Menu). Tick the Languages to offer (TR is required; other languages can be translated automatically). Click Create Menu.
$New Menu form and Create Menu button$
The menu editor opens. Add sections and items, or import your menu from Excel, PDF or a photo. Details: Menu Editor and Setting up the QR menu from start to finish.

Step by step: make a menu a branch (chain menu)

On the card of the menu that should become a branch, choose Branch → main menu name in Menu type. The choice saves by itself. The branch uses the main menu's items; branch-specific price, sold out and hide settings are set in the branch menu's editor. Choose Standalone menu again to separate it.

Step by step: delete a menu

Click the red bin on the menu card. The window says "You are about to delete the menu Useroam Cafe.", a content summary ("This menu has 10 sections, 51 products and 76 view records.") and a safety note. Click Delete Menu to delete or Cancel to go back.

Deleting is safe: the menu goes offline, table QRs and old campaign links fall back to the "not published" page; content and analytics stay archived. If an active Bumerang campaign links to the menu, it is not deleted: "Could not delete: these active campaigns are linked to this menu: ... Change the campaign link or pause the campaign first."

Every field and button

Field / Button	What it does	Example
Design tiles	Starting look of the new menu.	Kafe
Menu name	Name of the menu (required).	`e.g. Main Menu`
Languages	TR, EN, AR, RU, DE, FA. TR is always on.	TR, EN
Create Menu	Creates the menu and opens the editor.	-
Edit / Report	Menu Editor / Menu Report.	-
View menu	Opens the guest page.	-
Delete menu	Opens the delete window.	-
Menu type	Standalone or a branch of a main menu.	Standalone menu

Messages you may see

Message	Meaning and what to do
Menu "Useroam Cafe" was deleted. Old links fall back to the "not published" page; content and analytics remain archived.	Deleted.
Could not delete: these active campaigns are linked to this menu: ...	Change the campaign link or pause the campaign, then try again.
Menu could not be created. / Error: ...	Check the name and try again.
Menu not found. / Could not be deleted.	Refresh the page; the menu may belong to another device.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

Menu "..." was deleted. Old links fall back to the "not published" page; content and analytics remain archived.
Translation ...% complete · ... items missing. Open the menu and press "Translate missing".
Chain menu: you can make this menu a branch of another menu. A branch inherits products from the main menu; price/stock differences are set in the menu editor.
Main menu · ... branches
This menu has ... sections, ... products and ... view records.
Your QR menu
A summary of your menu. Open the editor with Edit, or get the print-ready QR code.
Create a new menu here: automatic import from your PDF menu is also available.

Frequently asked questions

The "not published" page. To hide a menu for a while, do not delete it; turn off Menu Settings → Menu published in the editor instead.

What does the yellow percentage mean?

The translation into your chosen languages is incomplete. Click Translate missing in the editor's Tools card.

Menu Editor

What is it for?

How do I open this screen? On Restaurant → Menus, click Edit or the menu name on the menu card.

When do I use it?

To add sections and products, or change a price or description.
To mark a product out of stock or hide it from the menu.
To print the menu QR or the table QRs.
To import the menu from Excel, PDF or a photo, and translate it into other languages.
To turn features such as table ordering, the welcome page or the welcome coupon on or off.

Top of the screen

The menu name, the guest address below it (https://menu.useroam.com/...) and a summary such as "Last 30 days: 86 views (4 QR · 0 captive · 0 campaign)". The buttons below:

Menu editor top buttons

Button	What it does
Edit	This full editing view.
Price & Stock	One table for all product prices and stock status (below).
🎨 Studio	Opens Menu Studio.
QR Code	The menu's single QR (entrance, window).
Table QR	A separate QR per table (for calls and orders from the table).
Price List	Printable price list (regulation: a written list if the customer requests it).
Report	Menu Report.
Calls (10)	Operations Screen; the number of waiting calls in brackets, red when calls are waiting.
Back to list	Back to Online Menu.

Below the buttons are progress badges: Theme selected, 51 products added (or Add your products), QR in use 🎉 (or Download & print the QR code if the QR was never scanned).

If a published product has price 0, a yellow warning appears: "Some products are missing a price. By the Price Tag Regulation, all published products must show a price. Products with a price of 0: ... Please enter a price or hide the product."

Step by step: add a section (category)

In the green Add New Section card on the left, type a name (e.g. Desserts), optionally an Order number and a Parent category (Top-level category means top level), upload a Category photo (recommended) and click Add. Without a photo, free image suggestions open after adding. The top says "Section added."

A section card has a drag handle (reorder), photo, name and product count, a Parent category box, a camera (Upload category photo), a sparkle (Suggest a free image) and a bin. The bin asks "This section and all products in it will be deleted. Are you sure?" A section with sub-sections is not deleted: "This category has sub-categories. Move or delete them first."

Section card and product list

Step by step: add a product

On the section card, click the line such as 7 products to open the products, then click + Add product at the bottom. Type the Product name, price and Description (opt.), pick an image if you like and click Add. Without an image, free suggestions open automatically after adding. The top says "Product added."

Step by step: edit a product

Click Edit ▾ on the product row. Change the form and click 💾 Save ("Product updated."). Delete asks for confirmation ("Are you sure? Click again").

Field	What it does	Example
Product name	Name shown in the menu.	`Turkish Coffee`
Price (₺)	Selling price. Dot or comma for decimals.	`85.50`
Old price (strikethrough, opt.)	A struck-through old price to show a discount.	`95`
Stock status	On sale, Out of stock (shown, cannot be ordered), Hide in menu. The list shows an Out of stock / Hidden badge.	On sale
Portion size	Amount and unit.	`250` g
Calories (opt.)	Calorie value.	`45`
Regulation note	"Menu disclosure rules require ingredients, allergens, calories and portion size; meat type and alcohol/pork declaration are part of the same rules."	-
Description + Write description with AI	Product description; the button writes one from the product name (the name is needed first).	-
📷 Photo	Upload a file or choose a royalty-free image with Suggest a free image.	-
🏷️ Tags & Allergens	Tags: New, Vegan, Vegetarian, Gluten-free, Spicy, Chef's Choice, Popular, Beef, Lamb, Poultry, Contains alcohol, Contains pork. Allergens: 14 allergens. Featured: ⭐ Show in showcase (a Featured badge in the list).	Milk
🎬 Video & Goes Well With	Video link (YouTube/mp4, opt.) and Goes well with suggestion (No suggestions or another product).	-
⏰ Sale Hours	Days (Mon-Sun) and Start / End time. Leave empty to sell always.	Mon-Fri 07:00-11:00
🍽️ Portions & Extras	+ Portion: portion name and price (`120 g` / `180 g`). + Option: group (`Extras`), name and extra price (`extra cheddar +₺35`).	-

Clicking a product thumbnail opens the free image suggestions window: Upload my own photo (JPG, PNG or WebP) or click a suggestion ("Downloading and linking to your menu…"). Images come from Openverse and are CC0 / public domain. Skip for now: continue without a photo closes the window.

Menu Settings

Field	What it does
Name, Design, Currency	Menu name, ready design, currency symbol.
Languages	TR, EN, AR, RU, DE, FA. TR cannot be turned off.
Logo (portal logo is used if empty), Background (opt.), Suggest a cover image	Logo and cover picture.
Phone, Instagram (`@business`), Address, Working hours	Contact details shown on the cover and at the bottom of the menu. If Instagram is empty the account from portal settings is used.
Email the weekly performance summary	A weekly menu report summary by e-mail.
Show guest ratings in the menu (from the survey)	Shows rating survey results on product cards.
Rating on menu (let guests give stars)	Product cards show 5 stars; a rating survey is created automatically if none exists. The average shows after at least 3 ratings.
Sign-up form on menu (for guests not on Wi-Fi) + fields to ask (Name, Last name, Birthday, E-mail)	A sign-up form at the bottom of the menu. The mobile number is required and verified by SMS code. No automatic campaign goes to people who sign up; the list builds up and you send from bulk messaging.
Welcome page: Feedback & suggestion box	When on, the QR opens a welcome page first (Wi-Fi + Menu + Feedback box); feedback lands in the Menu Report. When off, the QR goes straight to the menu.
Welcome Coupon + Coupon code (`WELCOME`), % discount / Amount, Value	Applied automatically when a guest arrives via View Menu from the welcome page.
Show a Menu button on the Wi-Fi login page	Adds a menu button to the guest Wi-Fi login page.
Accept orders from the QR	Table ordering. The table QR must carry the table; orders go to the Operations Screen. When off, guests cannot order and only call waiter and request bill remain. On-screen note: in Turkey table ordering requires cash register/POS integration.
Menu published	When off, guests cannot see the menu.
Save / Delete	Saves settings / deletes the menu (confirmation "Are you sure? Click again").

Tools and translation

Tools card

Create a rating survey from the menu: creates a survey draft with a "how was it?" star question per product. Message: "Rating survey draft created (51 questions): edit and publish from Bumerang > Surveys." With no products: "Rating survey could not be created: this menu has no items."
Fill missing calories and allergens with AI: asks first ("Missing calorie and allergen data in the menu will be filled with AI estimates. Continue?") and fills only empty values. Result: "Calorie/allergen filled for 12 products." or "No product is missing calorie or allergen data." Check the estimates.
Translation bar: "In target languages 14% translation rate". Translate missing · 104 items translates new and changed content; Re-translate all content starts over. Translation runs in the background: "Translating your menu…", then "✅ Translation complete: your menu is ready in all languages". With no extra language: "There are no additional languages to translate in this menu".

Import menu card

With Excel (download · edit · upload): click Download as Excel, edit the file (columns: Category · Product · Description · Price · Calorie · Allergen · Tag, order does not matter), then click Upload and preview. Optionally tick Let AI estimate products with empty calorie or allergen fields. A product with the same name in the same category is updated, new rows are added, and nothing missing from the file is deleted. Check the Excel preview and confirmation screen and click Add and update. Result: "3 products added, 12 products updated, 1 new categories created."
Scan from PDF menu: choose your PDF and click Scan. A waiting window appears while AI reads it ("Your menu is being prepared"). The PDF Preview opens with a result such as "8 categories, 60 products found"; untick what you do not want and click Approve and add to menu.
Scan from menu photo: upload a clear photo of your menu and click Scan; the same preview opens.

Result: "Imported: 8 categories, 60 products. You can add photos to the products." If it cannot be read: "Couldn't extract a menu line from the PDF." or "Couldn't extract a menu from the image."; Cancel deletes the draft ("Draft deleted.").

QR Code and Table QR

Click QR Code: the Menu QR Code window shows the menu's QR; save it with Download PNG and print.
Click Table QR: type a number in Number of tables: or table names separated by commas in or names: (e.g. a10, b2, c5, terrace1), click Create, then Print the cards. Each table's QR opens the menu with that table number; guests can call a waiter, ask for the bill and order if enabled; the report shows a per-table breakdown. With an invalid name you see "No valid table name found (use letters, numbers and -)."

Price & Stock view

Click Price & Stock at the top. In the Price and stock update table (Product, Category, Price, Stock) type prices and choose On sale / Out of stock / Hide in menu, then click Save changes at the bottom. Only rows you changed are saved. Message: "5 products updated."

Use a dot or a comma for decimals (12.50 or 12,50); do not use a thousands separator.
The price must be between 0 and 9,999,999; other rows are not saved: "2 rows were not saved because the price is invalid (must be between 0 and 9,999,999)."
Search this list filters the table.

Large menus and branch menus

Large menu: for menus with more than 120 products, only the selected category's products are shown to keep the page fast; use the link under a category title to see other categories. If you only change prices and stock, use Price & Stock.
Branch menu: if the menu is a branch of a main menu, the editor shows the Branch menu: products from the main menu table (Product, Main price, Branch price, Stock: Main / Available / Out of stock, Hide). Products left empty come from the main menu unchanged. Click Save branch settings ("Saved ✓ (3 custom products)"). If the main menu has no products: "No products in the main menu yet: add products to the main menu first." The demo account has no branch menu, so there is no picture.
A menu with no sections shows Your menu is almost ready! in the middle and suggests adding your first section or uploading a PDF.

Other messages you may see

Message	Meaning and what to do
Saved. / Product updated. / Product deleted. / Category deleted. / Category photo updated.	Done.
Portion added. / Portion deleted. / Option group added. / Option group deleted.	Portion and extras actions done.
Invalid parent category selection.	Choose another parent category.
Enter the product name first. / Product name is empty.	Type the product name before AI description or image suggestion.
AI couldn't respond right now, please try again. / Hourly AI limit reached: try again shortly. / AI descriptions are being tested on the demo device right now.	Try again later or write the description yourself.
Suggestions aren't available right now: you can upload your own photo. / Hourly search limit reached... / Couldn't download the image: try another suggestion. / No selection found: refresh the search.	Pick another suggestion or upload your own photo.
6 jobs added to the translation queue: translation started right away...	Translation started; it appears in the menu within seconds.
2 rows skipped because they do not belong to this menu.	The price table contained another menu's product; refresh the page.
Saving… / Error / Connection error	While saving the branch table; try again on error.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

Hourly search limit reached: try again shortly.
... categories, ... products found: review and approve in the preview below.
Draft not found.
Imported: ... categories, ... products. You can add photos to the products.
Rating survey draft created (... questions): edit and publish from Bumerang > Surveys. Answers will appear as stars in the menu.
Calorie/allergen filled for ... products.
... products added, ... products updated, ... new categories created.
Printable price list (regulation: written list if the customer requests it)
Change the price and stock status of all products from a single table. Only the rows you change are saved. Use the Edit view for product name, photo and other fields.
You can use a dot or a comma as the decimal mark (12.50 or 12,50). Do not use a thousands separator.
... records
No records match your search.
This branch uses the main menu's products. You can enter a price specific to this branch, mark a product out of stock, or hide it in this branch. Products left empty come exactly from the main menu.
Social accounts are taken automatically from portal settings: what you type here applies to Instagram.
Neighborhood, Street No, District
Every day 09:00 – 23:00
When enabled, item cards show 5 stars and guests rate with a single tap. A rating survey is created automatically if none exists. The average appears on the card after at least 3 ratings.
A 'Sign up for campaigns' form appears at the bottom of the menu. Mobile number is required and verified by SMS code. No automatic campaign is sent to these sign-ups; the list builds up and you send from bulk messaging. The consent text comes from the same source as the captive portal.
Fields to ask in the form (mobile number is always required):
Welcome Coupon: a menu discount for the connecting guest (incentive reward)
Coupon code (e.g. WELCOME)
Generates a "how was it?" star question for each product; answers become a rating badge in the menu.
Values already present in the file are kept; only empty ones are filled. Estimates can be corrected on the confirmation screen.
...% of your menu is translated. Re-translate for content you've added or changed: it runs in the background, you'll see progress at the top.
Automatically translated into the selected languages with AI; it runs in the background, you'll see progress at the top.
Starting translation…
Bring in your existing menu from a file.
Edit the file and upload it back: a product with the same name is updated, a new row is added, anything missing from the file is not deleted.
Upload it, we'll turn it into your menu in 30 seconds: don't worry, we'll show you first 😊
Your menu goes into the oven 👨‍🍳
AI is reading your menu: it may take a few seconds, please don't leave the page.
Categories are being plated 🍽️
Prices are being read one by one 🧾
AI is stirring the soup 🤖
Flavors are being sorted 🥗
Garnishes are being added 🌿
Almost there, final touches ✨
e.g. Coffees, Desserts: sections are the headings of your menu
Categories with photos look much better in the menu: if you leave it empty, free suggestions open when you add it.
PDF Preview: edit and uncheck anything you don't want to include
If a product with the same name exists in the same category it is updated, otherwise it is added. Products missing from the file are not deleted.
Calorie/allergen on this row is an AI estimate, please review.
This menu is large, so only the products of the selected category are shown to keep the page fast. Use the link under each category title to open the others. If you only want to change prices and stock:
Let's add your first section: open a section like "Coffees" from the green card on the left,or upload your PDF menu and we'll handle the rest 👇
Open products
An appetizing shot boosts sales.
If you don't have your own photo, pick from royalty-free images.
The guest sees it as a badge on the card.
A video plays in the product detail; a suggestion card boosts sales.
On which days and hours is this product sold? Leave empty = always.
Tue
Wed
Sat
Portions like "120 g / 180 g" and options like "extra cheddar +₺35".
If you don't pick an image, free image suggestions open automatically after you add it.
Table QR Codes
or pick one of the free images below
Click to select
Didn't work: try another suggestion.
Connection problem: please try again.
Writing…
Couldn't get an AI description.
Connection error, please try again.
Categories and products
Your whole menu is here. Drag to reorder, tap a card to edit.
Theme, languages, cover image, Wi-Fi and business info are inside this card: tap to open.
The menu the guest sees on their phone. It refreshes automatically on every save.
Your print-ready QR code: post it on tables and at the entrance.
If you want to use the phone directly as an editor, switch to Studio mode.

Frequently asked questions

My change does not show in the menu.

Make sure you saved and refresh the guest page. The product may be set to Hide in menu or be outside its sale hours.

How do I turn on table ordering?

Why does a product with price 0 give a warning?

The regulation requires a price for published products. Enter a price or hide the product.

Menu Studio

What is it for?

How do I open this screen? Click 🎨 Studio at the top of the Menu Editor.

When do I use it?

Before you start

Everything you choose in the Studio is applied to the published menu immediately; there is no separate Save button. A green dot and Ready at the top show it was saved. If you pick something by mistake, click Undo.
The first time you open it a short tour appears (The phone is the editor, Theme, Classic editor).

Left strip

Button	What it does
Back arrow	Back to classic editor: opens the Menu Editor.
Style	"How should it look? Tap a style, it applies instantly." Ready styles plus colour and font.
Layout	"How categories and product cards are arranged."
Background	"Background, pattern and button appearance."
Price	"Currency, decimal display and service mode."
Document icon	Import PDF (classic): opens the Menu Editor, where the import tools are.
Eye icon	Live menu: opens the guest page in a new tab.

Step by step

Click Style and tap a tile. Each tile is a live view of your own menu: Automatic (recommended), Atelier Cream: light editorial, Night · Noir: dark, centered, Hearth: kraft, restaurant menu, Vivid: bright, large photo. It is applied to the published menu and your brand colour is kept. The same section has Secondary accent colour and Font (Theme font or another font).
Click Layout. Menu layout: Classic (single flow) or Category grid (categories show as cards; products appear after a category is opened). Grid columns (products): Automatic, 1 column, 2 columns, 3 columns. Product card: List (premium), Grid, Large photo, Compact list.
Click Background. Background: Theme default, Solid colour, Gradient, Pattern. Pattern: None, Dots, Lines, Squares, Diagonal. Button style: Filled or Outlined.
Click Price. Theme language: Classic or SERVICE: Night (editorial). Currency (₺) display: Normal or Small (muted price); note: "By law the price and currency always stay visible; this setting only changes the size of the ₺ symbol." Cents (e.g. .00): Smart (hide ,00) or Always show.
Change products on the phone in the middle: click the name or price and type, tap the green status icon to switch a product between in stock / sold out, use the three dots for All details (label, portion, video; opens in the classic editor), use the camera next to a section title to add a Section image (upload or free suggestion), and drag headings and products to reorder. At the end of the list are + add product and + new section. The hint under the phone: "Click the name or price and type. The status icon takes a product off sale. Drag headings and products to reorder."

Under every section there are Undo (reverts the last change) and Reset all settings (returns the Studio settings to the design's defaults).

For a menu with no products, the Studio starts like a chat: "Let's build your menu together. What kind of business do you run?" Options: Cafe, Restaurant, Fast Food, Patisserie, Bar, Tea Garden. Then it says "If you have a PDF menu, drop it here and we will import the content automatically." with a Drag or choose a PDF file area. When adding a photo, the Add photo window offers Upload my own photo or Suggest a free image (Openverse, CC0 / public domain). The demo menu is not empty, so there is no picture of this state.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

In category grid, products appear after you open a category; column and product card settings apply there.
Change cover photo
Section image (upload / free suggestion)
Tap: photo
Tap: in stock / sold out
Free images
Openverse · CC0 / public domain. If none fit, upload your own photo.
This phone is your live menu. Tap a product name or price and type directly; it saves automatically.
Tap the colour palette and your menu instantly takes on the new theme.
Go back to the classic editor for detailed fields (translation, variants, sale hours).

Frequently asked questions

How do I save?

You do not need to; each choice is saved at once and shows on the guest menu. Ready at the top confirms it.

Design (Kafe, Restoran...) chooses the starting theme; Studio style, layout and background settings are applied on top of it. Reset all settings clears the Studio settings; the design stays.

Why are products hidden with Category grid?

With this layout guests see categories first, and products open when they enter a category. Column and product card settings apply there too.

Operations Screen (Calls and Orders)

What is it for?

The Operations Screen is where you handle orders and calls (Call Waiter, Request Bill) from the QR menu live. It is built to stay open on a tablet or till screen: when a guest scans the table QR and calls a waiter or orders, a card lands here with a sound alert. The header shows the menu name, Operations and the time. The screen refreshes itself every 6 seconds.

How do I open this screen? Click Calls at the top of the Menu Editor (it is red and shows the count when calls are waiting).

Operations Screen: waiters, counters, orders and calls

When do I use it?

To follow calls and orders from tables during service.
To assign a waiter to a call or order.
To mark an order as preparing, delivered or paid.
To run a full-screen order screen at the till or in the kitchen (register mode).

Before you start

For guests to call, tables need QRs made with Table QR. For orders, Accept orders from the QR must also be on in Menu Settings. Details: Setting up the QR menu from start to finish.
For the sound alert, allow the browser to play sound (you may need to tap the page once).

Page layout

Top right: moon/sun icon (Light / dark theme), four-corner icon (Full screen) and Register mode.
WAITERS: strip: each waiter is a coloured tag; the cross removes the waiter ("Remove Ayşe Yılmaz?"). + Add waiter asks for a name ("Waiter name:").
Three counters: Active Orders, Order Total, Waiting Calls.
Orders: one card per table order, with the status at the top (New order or Preparing), table, items and prices, Total and time.
Calls: a Call card (Calling a waiter) or a red-edged Bill card (Requests the bill · Card or · Cash), with table and time.
With nothing waiting it says "No waiting calls or orders".

Step by step: answer a call

Click Assign waiter on the call card. In the Choose waiter · Table 1 window pick the waiter. At the bottom you see the table's assigned waiter ("Table 1 is not assigned; notifications go to the whole team." or "Table 1 is assigned to Ayşe; new orders are notified only to them."); Assign this server to Table 1 sends that table's new orders to that waiter only, Remove table assignment sends them to the whole team again. Remove assignment, Add new waiter and Close are here too.
When the waiter has gone to the table, click Done on the card; the call leaves the list. On a bill card, Paid also marks that table's open orders of today as paid and closes the cards.

Step by step: run an order

On a new order card click Prepare; the card top changes to Preparing. Assign a waiter with Assign waiter if needed. When the order reaches the table click Delivered, and when payment is taken click Paid (Paid closes all of the table's open orders of today and any waiting bill call). To cancel an order click Cancel.

Register mode

Click Register mode at the top right. The screen opens full-page without the side menu and top bar, suited to a touch tablet or till screen. To go back click the return arrow at the top right (Back to panel). The light/dark choice is remembered on this device.

Every field and button

Field / Button	What it does
Light / dark theme, Full screen	Appearance; the choice is kept on this device.
Register mode / Back to panel	Enters / leaves full-page mode.
+ Add waiter, cross on a waiter tag	Adds / removes a name. These waiters are names used for assignment on this screen only.
Assign waiter	Chooses a waiter for a call or order.
Prepare / Delivered / Paid / Cancel	Changes the order status.
Done	Closes the call.
Assign this server to Table ... / Remove table assignment	Sends the table's new order notifications to one waiter / undoes it.

Frequently asked questions

A guest called a waiter but nothing showed up.

The guest must scan the table QR, not the general QR; the general QR has no table and shows no call buttons. The screen refreshes every 6 seconds.

Do waiters get notified on their phones?

Yes, staff using the Useroam Go app get new call and order notifications; if the table is assigned to a waiter, new orders go only to them. Staff see calls on the app's Calls tab.

Are orders sent to my till (POS)?

No. The Operations Screen passes the order to the kitchen and floor; use your own till for payment and receipts.

Menu Report

What is it for?

How do I open this screen? Click Report on the menu card under Restaurant → Menus, or Report at the top of the Menu Editor.

Top of the Menu Report: period buttons, summary cards and charts

When do I use it?

Before reviewing menu prices and layout.
When deciding which item to promote or remove.
When preparing a combo or "goes well with" suggestion.
To read the feedback guests left on the welcome page.

Step by step

Choose the period at the top right: 7d, 30d or 90d (days). The report is recalculated for that period. Excel/CSV downloads a summary, PDF / Print opens a print view, Editor goes back to the Menu Editor.
In the Menu Engineering table, check each item's class and apply the advice; click Get AI advice if you like.
Find combo opportunities in the Ordered Together table.

Summary cards and charts

Card / chart	What it shows
Views	How often the menu was opened; unique visitors below ("18 unique visitors").
Orders	Orders from tables (table ordering); ordering off when disabled.
Revenue	Value of table orders (excl. cancelled).
Calls	Waiter calls and bill requests ("2 waiter · 1 bill").
Average rating	Average product rating and number of ratings.
Daily trend	Views, orders and revenue per day.
Traffic source	Where guests came from: Direct, QR, Campaign and the Wi-Fi login page.
Hourly activity	Menu opens by hour.
Language	The language guests opened the menu in.
Table breakdown	Views per table (when table QRs are used).
Best sellers	Product and quantity.

For each item the table shows Views (detail opens), Orders, Conversion and Class & Advice. Classes follow the Kasavana-Smith method; the threshold is the median of views and orders. Above the table you see how many items fall in each class.

Class	Meaning	Advice
⭐ Stars	Many views, many orders.	Protect and highlight.
🧩 Puzzles	Many views, few orders.	Review price, description and photo.
🐎 Plowhorses	Low visibility, high sales.	Move it up the menu.
🐕 Dogs	Low interest, low sales.	Consider removing it from the menu.

Get AI advice on the Useroam AI · Menu Advisor card analyses your menu with this matrix and writes concrete, prioritised advice ("Useroam AI is analyzing your menu…"). With too little data: "Not enough view/order data for meaningful advice yet."; if unavailable: "Useroam AI is unavailable right now, please try again shortly." or "Connection problem, please try again."

Other sections

Ordered Together (cross-sell / combo opportunity): Product A, Product B, Together (how many times), Opportunity (Combo menu or "goes well with" suggestion). With no data yet it fills up as guests order 2 or more products in one order.
Product interest (detail opens): how often each product's detail was opened; items never opened are listed as Never viewed (consider promoting them or adding photos).
Feedback & Suggestions: messages from the welcome page box (Date, From or Anonymous, Feedback); new ones have a new badge, cleared with Mark all as read. With none: "No feedback yet." The box is switched on and off in Menu Settings.
Product dwell time: how long guests stayed on a product's detail (Opens, People, Average, Longest, Total, Measured). Items viewed long but ordered rarely attract interest but something is missing.
Showcase performance: how long each item was visible in the list and how often its detail was opened (Views, Avg. look, Detail opens, Conversion, Assessment). Assessments: "Seen but not opened: review photo, title and price", "Average interest: a richer description may help", "Strong interest: keep it near the top of the menu".

Search this list above the tables filters rows.

Other on-screen texts

The hints, counters, waiting and status texts below appear on screen as written (numbers and names are examples; "..." is replaced with your data).

Last ... days
Order count
Revenue (TL)
... waiter · ... bill
views × orders (last ... days)
Kasavana-Smith menu engineering:
Keep Stars · improve Puzzles · promote Plowhorses · review Dogs. Threshold = median views (...) & orders (...).
Analyzes your menu with the Kasavana-Smith matrix and produces concrete, prioritized action recommendations: which product to highlight, which price to review, which item to remove from the menu.
Products guests buy together in the same order: for combo menus or cross-selling. Recommendations get stronger as orders grow.
Not enough co-order data yet. As guests order 2+ products in the same order, "most ordered together" suggestions will appear here automatically.
Consider promoting, adding photos to, or reviewing products that never get viewed.
Comes from the box on the welcome page. You can toggle it in menu settings.
How long guests stayed after opening a product. Items viewed longest but rarely ordered may need a price or description review.
No product detail opened yet. This fills up as guests tap products in the menu.
How long each item stayed visible in the list and how often its detail was opened. Items seen a lot but rarely opened need a better photo, title or price.
No visibility data yet. This table fills up as guests browse the menu.
... records
No records match your search.

Frequently asked questions

Why are orders and revenue 0?

Table ordering is off, or guests use the general QR instead of table QRs. Turn on Accept orders from the QR in Menu Settings and stick table QRs on the tables.

Restaurant Solution

Venue Setup Wizard

What is it for?

When do I use it?

Before you start

Three ways to open the wizard

Page layout

Step by step: restaurant mode

Step by step: hotel mode

Every field and button

Messages you may see

Other on-screen texts

Frequently asked questions

I finished the wizard. Will opening it again reset anything?

I added a staff member but no password arrived.

Why is the test request not among waiting requests?

Where is the guest request page for my restaurant?

I have a hotel and a restaurant. Do I run the wizard twice?

Related pages

Setting up your restaurant on day one

What is it for?

When do I use it?

Before you start

Step by step

Day-one checklist

Frequently asked questions

Do I have to do all of this in one day?

Can I use the restaurant module without a menu?

Staff phones get no notifications.

Related pages

Requests

What is it for?

When do I use it?

Before you start

Top of the screen: status summary

Tabs

Request list

Step by step: give a job to someone else

Step by step: nudge the person responsible

Automation badge (notice to a support company)

Step by step: open a new request from the panel

Every field and button

Messages you may see

Other on-screen texts

Frequently asked questions

Where do guest requests come from?

Why did the Unassigned requests go to nobody?

Staff closed the request in the app but it still looks open here.

Can I reopen a closed request?

Can staff open requests?

Related pages

Request Types

What is it for?

When do I use it?

Before you start

Step by step: add a new request type

Step by step: change the department or turn a type off

Every field and button

Messages you may see

Frequently asked questions

Where do guests see request types?

Why can't I rename a type?

Can several types go to the same department?

Related pages

SLA

What is it for?

When do I use it?

Before you start

Step by step: add a rule

Rule list

Notifications

Every field and button

Frequently asked questions

I added a rule but no notifications arrive.

Does the wizard's test request create a notification?

Will I get repeated SMS for the same request?

Related pages

Settings

What is it for?

When do I use it?