# WhatsApp Settings

## What is it for?

The **WhatsApp sign-in settings** screen decides the format of the password generated when a guest logs in to Wi-Fi with WhatsApp, and which group the guest is added to.

> **How do I open it?** In the left menu, click **Settings → WhatsApp Settings**. To offer WhatsApp login to guests, also use [WhatsApp Portal Settings](/books/captive-portal/page/whatsapp-portal-settings).

Under the screen title it says *You are here*. Click **Dashboard** in the path line at the top to return to the home screen.

## When do I use it?

- You are turning on WhatsApp login for the first time and want to set the password format.
- You want guests who log in with WhatsApp to be added to a different group (speed, duration, quota rules).
- You want to change whether a guest who registered before gets a new password at every login.

## Before you start

- Create the guest group first on [Groups](/books/guests/page/groups).
- For WhatsApp login to work on the guest side, WhatsApp addresses must be allowed on your firewall. See your device's setup guide.

## Step by step

1. In the left menu, click **Settings → WhatsApp Settings**. The **WhatsApp Settings** card opens.
    
    ![WhatsApp Settings link in the left menu](https://help.useroam.com/uploads/images/gallery/2026-09/ayar-wp-adim1-en.png)
2. Fill in the fields:
    
    
    - **Character Length**: how many characters the password has. Use **-** and **+** or type the number (e.g. *6*).
    - **Character Type**: **Lowercase Letters Only**, **Uppercase Letters Only**, **Letters Only**, **Numbers Only** or **All**.
    - **Group**: the group guests who log in with WhatsApp are added to.
    - **If the user is registered, send a new password**: if on, a number that registered before gets a new password at every login.
    - **Message to be Sent**: message text, at most 160 characters. Write **{password}** where the password should go.
    
    Then click **Save**. The screen reloads and shows the values you saved; no separate confirmation message appears.
    
    ![WhatsApp setting fields and Save button](https://help.useroam.com/uploads/images/gallery/2026-09/ayar-wp-adim2-en.png)

## Every field and button on the screen

<table id="bkmrk-field-%2F-buttonwhat-i"><thead><tr><th>Field / Button</th><th>What it does</th><th>Example</th></tr></thead><tbody><tr><td>**Character Length**</td><td>Number of characters in the password.</td><td>6</td></tr><tr><td>**Character Type**</td><td>Which characters the password uses.</td><td>Numbers Only</td></tr><tr><td>**Group**</td><td>Group of guests who log in with WhatsApp. When you save, the WhatsApp portal's group is set to the same group.</td><td>Guests</td></tr><tr><td>**If the user is registered, send a new password**</td><td>Whether a registered number gets a new password.</td><td>On</td></tr><tr><td>**Message to be Sent**</td><td>Message text, at most 160 characters.</td><td>Your Wi-Fi password: {password}</td></tr><tr><td>**Save**</td><td>Saves the settings.</td><td></td></tr></tbody></table>

## Frequently asked questions

**The WhatsApp message the guest receives is different from what I wrote.**  
WhatsApp verification messages are sent with ready-made templates approved by WhatsApp, so the guest sees the template text.

**The group list is empty.**  
There is no group for this device yet. Create one on [Groups](/books/guests/page/groups).

**Do SMS and WhatsApp settings affect each other?**  
No. SMS login is set on [SMS Settings](/books/settings/page/sms-settings), WhatsApp login separately on this screen.

## Related pages

- [WhatsApp Portal Settings](/books/captive-portal/page/whatsapp-portal-settings)
- [SMS Settings](/books/settings/page/sms-settings)
- [Groups](/books/guests/page/groups)
- [SMS / WhatsApp Reports](/books/analytics-and-reports/page/sms-whatsapp-reports)