# Inviting Staff

Staff setup starts with the **setup link**. You can hand it over directly, let people scan it as a QR code, or have it sent to their mobile number when you create the user.

> **Where is this card?** **Staff WiFi → Setup link**. It only appears when a device is selected.

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## 1. The Setup link card

- **Copy link** — puts the address on the clipboard so you can paste it into an email or a message.
- **Open link** — opens the portal in a new tab; useful for seeing it yourself.
- **QR code** — staff scan it with the phone camera. For rolling out to a group, this is the fastest route.

**The link does not expire.** It belongs to the device, not to a person — every staff member uses the same link. Who may receive a certificate is decided by the **staff record**, not by the link.

> **iPhone note:** the link must be opened in **Safari**. The profile installs only through Safari; Chrome or an in-app browser cannot install it. This note also appears on the card.

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## 2. User type: hotspot or certificate

When you create a local user (**Guests → New User**) there is a **User type** field:

- **Hotspot user (connects with a password)** — the default. Classic username and password sign-in.
- **Staff WiFi (certificate)** — the user may receive a certificate, and the setup link is **sent to their mobile number**: SMS for local numbers, WhatsApp for international ones.

Choosing the certificate type makes the **phone field required**; leaving it blank stops the record from being saved.

For staff synced from Active Directory you do not have to choose anything.

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## 3. What happens when staff open the link

1. They enter their company username and password. The password is verified through the **Useroam Connector**.
2. The portal recognises the device and produces the right file: a signed configuration profile for iPhone and iPad, a password-protected `.p12` certificate file for Android and Windows.
3. On Android and Windows the portal shows the **Identity** and **Domain** values that have to be typed into the Wi-Fi form. Staff must enter them exactly as shown.
4. The download step must be completed **within 15 minutes**. If it lapses, the staff member fills in the form again — no new link is needed.

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## 4. Common situations

- **A staff member says it will not connect** — first check on the **Status** card that the connector is online.
- **The setup page does not open** — the **Staff WiFi is on** switch may be off.
- **Someone shows as “Not permitted” in the list** — that user's type is hotspot; they cannot receive a certificate.

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> **Related pages:** **Staff Wi-Fi Administration → Certificates and staff**; the **Staff Wi-Fi** book (guides to send to employees).