Settings and Status

The Staff WiFi screen is made of four cards: Settings, Status, Setup link and Staff and certificate status. This page covers the first two.

Where is this screen? Staff WiFi in the left menu. Settings are per device — you are always editing whichever device is selected in the top menu.

1. The Settings card

• Staff WiFi is on — while it is off, the setup page is closed to staff. If you leave it off you will see a warning on the setup link card.
• Staff network name (SSID) — the name of the wireless network staff devices will join. It must be separate from the guest network. Up to 64 characters, and it cannot be left empty.

Press Save and you get Settings saved.

The network name you enter is written verbatim into the configuration profile installed on iPhone and iPad. If you change it later, those profiles keep looking for the old name and staff on iPhone have to run the setup again. On Android and Windows the certificate is installed independently of the network profile, so those staff simply pick the new network by hand and connect with the same certificate.

2. The Status card

It shows three rows:

• Useroam Connector — Online, Offline or Not installed.
• Last seen — when the connector last reached the panel. Shown only if there is a record.
• Active certificates — how many certificates on this device have not been revoked.

Below the card sits the Download the Connector app (Windows) button. See Useroam Connector for details.

3. Two warnings and what they mean

• “Staff WiFi is off. The setup link will not work until you turn it on.” — the switch on the Settings card is off. Staff can open the link but cannot complete setup.
• “The network name is empty. Staff will not know which network to join.” — no SSID entered. Even if a certificate is issued, the device has no network to join.

Both appear above the setup link card, because both make that link useless.

4. The verification server name

A staff device verifies the server's identity when it connects. This value is not managed from the panel; the setup portal shows it to the staff member on screen, and on Android and Windows it goes into the Domain field. Do not look for it on the Settings card.

Related pages: Staff Wi-Fi Administration → Useroam Connector; Inviting staff.