Useroam Connector

Useroam Connector is a small Windows application installed inside the organisation's own network. When a staff member enters their username and password on the setup page, the password is verified through this connector. It is never sent to the panel and never stored there.

Where do I get it? The Download the Connector app (Windows) button on the Staff WiFi → Status card. Direct address: https://panel.useroam.com/api/connector-download.php

1. Where it is installed

On a Windows machine inside the company network. That machine must be able to reach the directory server (Active Directory / LDAP) used for authentication. The connector's public IP address does not have to match the device's IP registered in the panel — the connector proves its identity with a key issued to it, not with its address.

2. What it does

• Password verification. When a staff member types their password on the setup page, the request goes to the connector, the connector asks the directory, and the answer comes back.
• User sync. Active Directory / LDAP users are copied into the panel and appear in the Staff and certificate status list. Groups are copied too. Passwords are not.
• Status reporting. The connector checks in with the panel regularly; that is where Last seen comes from.

3. The three states

• Online — the connector is reaching the panel. Staff can run the setup.
• Offline — the connector is registered but has not checked in recently. Staff cannot finish setup; there is nothing to verify the password against. Check that the machine is switched on and has internet access.
• Not installed — no connector has ever been registered for this device.

While the connector is offline no new setup can be completed; there is no password to check against. Devices that already hold a certificate are authenticated by that certificate, and this check does not go through the connector. Even so, do not leave the connector down for long: user sync stops as well.

4. Organisations without Active Directory

Neither the connector nor a directory is mandatory. Local users created by hand in the panel can also receive certificates; in that case the password is checked against the panel's own user records. When you create the user, set the type to Staff WiFi (certificate) — see Inviting staff.

Related pages: Staff Wi-Fi Administration → Settings and status; Guests → New User.