Useroam Go Staff App

The staff mobile app: install, screens and role guides

What is Useroam Go?

Useroam Go is the mobile app for the staff on the floor at businesses using Useroam. Hotel, restaurant, event and store staff see the requests assigned to them, their daily tasks and the status board on their own phone — take them on and close them without ever opening the admin panel.

Who uses it? Shift teams such as housekeeping, technical services, reception, waiting staff and kitchen. Every staff member defined in the panel gets their own account in the app.

1. What the app does

Anything done in the app appears in the panel immediately, and changes made in the panel show up in the app.

2. Installing

iOS (iPhone / iPad)

The app is published on the App Store as Useroam Go. Install it by searching the App Store, or from the App Store link on the Bumerang → BUSINESS (İŞLETME) → Staff (Personel) screen in the panel.

Android

The app is published on Google Play as Useroam Go. Install it by searching Google Play, or with the Google Play button on the panel's Staff screen.

Web app (PWA)

If you prefer not to install from a store, the same app also runs in the browser:

  1. Open panel.useroam.com/m in the phone's browser.
  2. Choose Add to Home screen from the browser menu.
  3. The app appears on the home screen with its own icon and opens full screen.

Once added to the home screen it behaves like a normal app: it can send notifications and shows an offline screen when the connection drops.

Download page: If you would rather give staff a single address, share panel.useroam.com/m/_indir.php.

3. Signing in

Staff do not create their own credentials; the business manager defines them in the panel:

Useroam Go sign-in screen

  1. Open the app. Under the Useroam Go title it says "Hotel staff app", and "Your phone and password are provided by your business manager. If you forgot your password, a new one is sent via SMS."
  2. Enter your number in Mobile phone (5XX XXX XX XX; a leading 0 or +90 is accepted).
  3. Enter your Password.
  4. Tap Sign In. The button shows "Signing in..." and the app opens.
  5. If you work at more than one branch you are asked Which branch are you at?: choose it and tap Continue.

Forgot password

Useroam Go, Forgot password screen

  1. Tap Forgot password on the sign-in screen.
  2. Enter your number where it says "Enter your registered mobile phone and we will send a new password by SMS."
  3. Tap Send SMS ("Sending…").
  4. You see "If your number is registered, a new password has been sent by SMS.". Sign in with the password from the SMS; Back to sign in returns to the sign-in screen.

If you continue without a number you see "Enter your mobile phone first.".

If sign-in fails

These messages appear in English when your phone is set to English, otherwise in Turkish.

Creating accounts is covered on the Staff Accounts and Departments page.

Network restriction: When "Allow access only from the business network" is on in the Staff App Access Security card of the panel's Staff screen, staff can open the app only from the business Wi-Fi. Managers can sign in from anywhere. This prevents jobs from being ticked off remotely outside a shift.

Demo account: To try the app, sign in with mobile 5000000000 and password demo2026. The demo account is view only; a "Demo mode: viewing only, changes are not saved." strip is shown at the top. Trying to save anything shows "Changes are disabled in demo mode; this app is for viewing only."

Staff Accounts and Departments

Useroam Go accounts are created in the panel. This page covers adding staff, setting up departments and what the roles mean.

How do I open this screen? Open Staff from the left menu.

Business Staff screen

1. Adding staff

  1. Click Add Staff.
  2. Enter the first name and last name.
  3. Enter the mobile number in Phone (e.g. 5301234567). This number is the app username.
  4. Choose a Role: Staff or Manager.
  5. Tick one or more departments under Department(s).
  6. (Optional) If they should also get job notifications by email, type their address in Email (optional); the Email notifications switch comes on.
  7. Save.

You do not type the password. It is generated automatically and sent to the staff member (SMS when the panel is in Turkish, WhatsApp when in English). Staff who forget it use Forgot password on the app's sign-in screen to get a new one by SMS.

2. Roles

3. Departments and what the app shows

  1. In the Departments section, type a department name and click Add.
  2. Next to each department, tick what it sees in the app:
    • Requests, spots, tasks
    • Orders, calls, floor
    • Event QR scanning
  3. Changes save as soon as you tick a box.

Staff screen, Departments section: three boxes next to each department

Staff only see the sections ticked for their own departments. Staff without a department only see the Profile tab, with the warning "No work area has been given to you yet".

Shortcuts: Add restaurant departments (Cleaning, Technical, Waiter, Kitchen) and Add hotel departments (Housekeeping, Technical, Restaurant, Front Desk). They leave existing departments untouched. Switch off a department you do not use with Deactivate.

4. How requests reach a department

Every request type is linked to a department. When a request is opened it goes to that department's staff (in a restaurant it is assigned automatically to the least busy person). Points and rooms can also have an owner (a person or a department); you set this on the Operations screen.

5. Staff-created requests

When Staff can open requests from the app is on in the Staff-created requests card, staff can open requests themselves. The request goes to the right department and managers see who opened it (Opened by:). When off, only managers open requests.

6. Email notifications

A person with an email address and Email notifications on also gets emails in addition to app notifications. Manager: job assignment, overdue (SLA and daily tasks 30 minutes late), job completed, task completed and out-of-range reading. Staff: when a job is assigned to them and when a daily task assigned to them is late. Nudges and request messages send no email. Full table: the "Email notifications" section of the Staff page.

The Staff app card has these links: Open the app (web app), App Store, Google Play and a Download page you can share with staff.

On the demo account the card also shows trial credentials: phone 5000000000, password demo2026. The demo sign-in is view only; changes are not saved.

App Screens by Department

Useroam Go does not show everyone the same screen. The tabs a staff member sees depend on three things: the modules enabled at the venue, the staff member's departments and their role (staff or manager).

1. Module level

Staff only see modules that are installed and switched on at the venue: hotel, restaurant, digital menu, event. A disabled module is inactive both in the app and on the guest side.

2. Department level

On the panel's Staff screen, the Departments section shows three boxes next to each department. They decide what staff in that department see in the app:

Staff in several departments see every section ticked for any of their departments. Deactivated departments do not count.

Staff without a department only see the Profile tab, with the warning "No work area has been given to you yet". Fix: add the person to at least one department in the panel.

Managers see everything regardless of department, open the Summary tab and get extra tools (Assign, Nudge, Add task). See Manager Tools and Tasks.

For step-by-step guides by role see the Role Guides pages (Restaurant staff, Restaurant manager, Hotel staff, Hotel manager, Floor and event staff).

3. Which jobs do I see?

If the venue has both rooms and areas, a Rooms | Areas switch appears at the top.

4. Tabs

The bottom bar can show: Requests, Rooms (or Points), Tasks, Orders, Calls, Floor, Summary (managers only), Event and Profile. Each has its own page in this book. The Your access section on the Profile tab lists what your account can open.

5. Notifications

The app sends push notifications to the phone:

In the web app (PWA) version, notifications only work if the app has been added to the home screen and notification permission is granted.

Role Guide: Restaurant Staff

This page is for restaurant staff doing cleaning, technical or kitchen work. It walks through your day step by step.

1. What this role sees

If your department also has Orders, calls, floor ticked, you see those tabs too. The Summary tab and the Assign and Nudge buttons are for managers.

2. Starting the day

  1. Open the app and sign in with your mobile number and password.
  2. On Requests, tap the Assigned to me chip to see what you hold.
  3. On Tasks, check today's timed tasks.

Requests tab, staff view: Take and Close with photo

3. Doing a request

  1. Take the job: tap Take on the request card or, on site, tap the place on Points and choose ▶ Start job. Both do the same; use one. The tile turns blue and shows In progress · Your name.
  2. Do the work.
  3. On the request card tap Close with photo, take a photo of the finished job and close.
  4. The place turns Clean (green) by itself.

Point menu with ▶ Start job and the open job

Once you take the job, the tile on Points turns blue:

Points tab, staff view: In progress tile

4. Reporting a problem you see

  1. On Points, tap the place.
  2. Choose Dirty (needs cleaning) or Faulty (something is broken).
  3. Write a short note in What happened? (optional) and tap Add photo if you like.
  4. Tap Report. A request opens and goes to the least busy person.

Choose Dirty and Report, staff view

5. Doing a task

  1. On Tasks, tap the task's hour.
  2. For a measurement task, enter the value (e.g. fridge temperature).
  3. If it says Photo required, take a photo.
  4. Tap Complete.

Task completion window

An hour you have done turns green with a tick (09:00 below):

Tasks tab: finished task badge

6. FAQ

The Clean button is dimmed. There is an open job at that place; the screen says "There is an open job at this spot. It turns clean automatically when the job is closed." Close it with Close with photo; the place turns clean by itself.

Clean locked: open job at this spot

A point is missing from my list. You only see places you are responsible for. Ask your manager to make you responsible for it.

It says "No work area has been given to you yet". You have not been added to a department yet, so you cannot see requests or points. Tell your manager.

Staff without a department: No work area has been given to you yet

It asks for photos when closing. The venue requires photos for this request type; add the required number.

I got a "Nudge" notification. Your manager is reminding you of a job; do it and close it.

I got a "Task overdue" notification. The time of a daily task assigned to you passed 30 minutes ago; do the task and mark it.

I also get notifications by email. If your manager entered your email address in the panel and turned on Email notifications, you also get an email when a job is assigned to you and when a task assigned to you is late. To stop them, tell your manager.

Can I open a request myself? If the venue allows it, + New Request appears at the top of Requests.

Role Guide: Restaurant Manager

This page is for the person running the restaurant team: handing out jobs, following up late work and managing daily tasks.

1. What this role sees

2. Morning check

  1. Look at the strip at the top of Points: All good, Open work or Urgent: point out of order or failed measurement.
  2. Tap red and orange tiles to see open jobs.
  3. On Requests, tap the Unassigned chip.

Points: status strip and coloured tiles

3. Handing out jobs

  1. On an unassigned request tap Assign.
  2. Pick someone from Assign to whom? (starred people belong to the request's department).
  3. They are notified. If you took the job from someone else, that person gets Job moved to someone else.

Assign to whom? list

4. Following up late work

  1. Tap the Overdue chip.
  2. Tap Nudge on the card; the job holder gets a reminder. One nudge per job every 5 minutes.
  3. Restaurant requests past their SLA also reach you by notification and SMS, and a warning strip appears on Requests.
  4. If a daily task is still not done 30 minutes after its time, you get Task overdue (the assignee too, if the task is assigned to one person).
  5. When a job is closed from the panel or the app, or an order is delivered, you get Job completed; not if you closed it yourself.
  6. If your email address is filled in and Email notifications is on in the panel's Staff screen, assignment, overdue and job done notifications also arrive by email (Staff).
  7. If needed, chat with staff using the speech bubble on the card.

5. Managing daily tasks

  1. On Tasks tap + Add task.
  2. Choose the task name, place, who does it and the hours; add Photo required and measurement limits if needed.
  3. Tap Save.
  4. Change or delete an existing task with Edit. Use Nudge on overdue tasks.

Add task window

When staff finish a task you get Task completed. Tap a finished task's badge to see the photo and notes, and leave a note with Add note.

6. End of day

  1. On Summary, see open and completed jobs, average resolution time and per-person performance.
  2. Hand over jobs still open with Assign to the person on shift.

Summary tab

7. FAQ

A staff member sees no points. The points may have no owner; points without an owner are visible only to managers. Set owners on the panel's Operations screen.

Staff cannot see the tabs. Check that Requests, spots, tasks is ticked for their department (panel, Staff).

Nudge does not work. If nobody holds the job, use Assign first; a second nudge within 5 minutes is refused.

What is the envelope badge on a card? The request was reported to a support company automatically (company notified) or is awaiting approval.

Role Guide: Hotel Staff (Housekeeping and Technical)

This page is for hotel housekeeping and technical staff. It covers room cleaning and faults step by step.

1. What this role sees

2. Cleaning a dirty room (housekeeping)

  1. On Rooms, tap an orange (Dirty) room.
  2. Tap ▶ Start cleaning. A cleaning request is opened in your name, the room turns blue and shows In progress · Your name.
  3. Clean the room.
  4. On Requests, close that cleaning request with Close with photo. The room turns Clean by itself. (While a job is open, the Clean button is locked.)

Menu of a dirty room: ▶ Start cleaning, staff view

3. A fault job (technical)

  1. Take the job: tap Take on the fault card on Requests or, in the room, tap ▶ Start job in the room menu. Both do the same.
  2. Go to the room.
  3. Fix the fault.
  4. Close it with Close with photo. The screen shows Fault closed.

4. If you spot a problem in a room

  1. Tap the room and choose Faulty.
  2. Write a short note, add a photo if you like, tap Report. A fault request opens.

Marking a room Dirty opens no request; the room joins the cleaning queue.

5. Lost items

  1. On Profile, tap Report Lost Item.
  2. Enter the room number and the item, add a photo and save.

6. FAQ

I cannot mark the room Clean. The room has an open cleaning or fault request. Close it; the room turns clean by itself.

A guest wrote on a request. Tap the speech bubble on the card; your reply goes to the guest.

A room says it is assigned to me. Your manager gave you the room; its cleaning job is yours. The tile shows · assigned to you.

I also get notifications by email. If your manager entered your email address in the panel and turned on Email notifications, you also get an email when a job is assigned to you and when a task assigned to you is late. To stop them, tell your manager.

I get no notifications. In the store app check Profile → Notifications; in the web app, add it to the home screen and allow notifications.

Role Guide: Hotel Manager

This page is for the person running the hotel housekeeping or technical team.

1. What this role sees

2. Assigning rooms

  1. On Rooms, tap a room.
  2. Tap Assign room owner and choose a staff member.
  3. The room's cleaning job goes to that person; on their screen the room shows · assigned to you.

Room menu and Assign room owner

3. Managing requests

  1. On Requests, tap Unassigned and hand out jobs with Assign.
  2. Use Nudge for jobs under Overdue.
  3. When a job is closed from the panel or the app, or a room service order is delivered, you get Job completed; not if you closed it yourself.
  4. Reply to a guest request with the speech bubble on the card.
  5. For room service orders, follow the Prepare, Ready, Deliver steps on the card.

4. Checkout

  1. On Rooms, tap Checkout on the room card.
  2. Read the confirmation: open requests close, the room becomes dirty, the guest record is not deleted.
  3. Confirm; the room joins the cleaning queue.

5. Tasks and end of day

  1. Define recurring work such as area rounds and technical checks on Tasks with + Add task.
  2. If a task is not done within 30 minutes of its time, you get Task overdue (the assignee too, if the task is assigned to one person).
  3. On Summary, see the room state split (Clean, Dirty, Faulty), open and completed jobs and staff performance.

Summary tab

6. FAQ

A staff member cannot see areas. The areas may have no owner; set owners on the panel's Operations screen.

As a manager I can tap Clean, but staff cannot. The Clean lock only applies to staff; once the open job closes the room turns clean by itself.

Do SLA notifications work for the hotel? In-app SLA notifications are for restaurant requests; hotel SLA rules work by SMS from the panel. If your email address is filled in and Email notifications is on in the panel's Staff screen, hotel SLA delays also reach you by email (Staff).

Role Guide: Floor and Event Staff

This page is for waiters, floor staff and event entrance staff: orders, table calls and event QR scanning.

1. What this role sees

2. Pick your tables at the start of the shift

  1. On Orders, open My tables.
  2. On each table you serve, tap I am serving this table.
  3. New orders from these tables now notify only you. At the end of the shift tap Release.

Orders and My tables, staff view

3. Order flow

  1. When a new order arrives the phone alerts you; the card shows New order.
  2. Pass it to the kitchen and tap 🔥 Preparing.
  3. When you take it to the table, tap Delivered.
  4. If a guest orders verbally, use New Order (From Table), choose the table and items, and tap Create Order.

4. Table calls

  1. On Calls, see Calling waiter or bill requests.
  2. Go to the table and tap I'm here.

Calls and I'm here, staff view

5. Event entrance

  1. On Event, choose the Scanning point.
  2. Tap Scan QR and scan the guest's QR code.
  3. If it will not scan use Enter code manually; if the guest cannot find the code use Resend link to guest.

Event tab

6. FAQ

I do not get orders from another waiter's table. Correct; that table shows Served by {ad}. If you need it, that person must tap Release.

A call has no table number. The guest may have scanned the general menu QR instead of a table QR; your manager creates table QR codes in the panel.

"This guest has already used their entitlement in this department". The guest's allowance at this point is used up; do not scan again.

There is no Orders tab. Your department does not have Orders, calls, floor ticked, or the digital menu is off; tell your manager.

Requests

Requests is the tab the app opens on. Staff see the requests assigned to them and those waiting in the pool, take them and close them here.

How do I open it? This tab opens when you sign in. Requests in the bottom bar always brings you back; the number on it is the count of open requests.

Useroam Go, Requests tab: filter chips and request cards

1. Filters

With no open requests you see "No pending requests, great job.".

2. Request card

The card shows the place (room or point), status badge (pending, in progress), elapsed time, request type, description, who opened it (Opened by:) and who holds it (Assigned: or · assigned to you).

  1. Tap Take. The screen shows Assigned to you; the job is now yours, its status becomes in progress and it shows your name in the panel.
  2. Do the job.
  3. Tap Close with photo, take a photo and close. The screen shows Fault closed or Updated.

Photo rule: if the venue set a minimum number of photos for a request type, you cannot close with fewer: "At least 1 photo(s) are required to close this request."

Take and ▶ Start job in the point's menu do the same thing: on site you can tap the point and Start job to take the job. Use either one.

If a job you hold is given to someone else you get a Job moved to someone else notification. When a new job arrives the phone alerts you and New task arrived 🔔 appears.

3. Room service orders (hotel)

A food order to a room arrives as a request card with a next-step button: Prepare → Ready → Deliver. Tap once per step.

4. Messages

  1. Tap the speech bubble on the card.
  2. Earlier messages are listed; if none, you see "No messages yet.".
  3. Type your message and send.

5. Opening a new request

  1. Tap + New Request at the top of the list.
  2. Choose the request type. "Automatically routed to the relevant department."
  3. Type or pick the place and add a short note.
  4. Tap Create Request. The screen shows Request created.

Managers always see this button; staff see it if the venue turned on Staff can open requests from the app in the panel. Managers can also pick a person; if they do not, Automatic: least busy person now is used.

6. Manager only

Details: Manager Tools and Tasks.

Rooms

This tab shows the live state of rooms and areas (lobby, pool, kitchen, bar and so on). It is called Points in a restaurant and Rooms in a hotel. If the venue has both rooms and areas, a Rooms | Areas switch appears at the top.

How do I open it? The Rooms or Points tab in the bottom bar (door icon).

Useroam Go, Areas view: dark group headers and coloured tiles

1. Status strip at the top

The strip at the top summarises every place:

Counts appear below it, e.g. "1 out of order · 1 dirty · tasks 0/53".

2. Tile colours

Under the name the tile shows the place's task count (e.g. "0/2" = 0 of 2 tasks done) and, on places given to you, · assigned to you.

3. The menu that opens when you tap a place

Useroam Go, point menu: Start job, Clean, Dirty, Faulty and open jobs

  1. Tap a room or area. A menu opens; the current state is outlined. The on-screen hint says the same: "Tap a card to open its menu and pick a status: Clean, Dirty or Faulty."
  2. If a job is waiting here, ▶ Start job appears at the top. For a dirty hotel room it is ▶ Start cleaning. Tapping it makes the job yours, shows Job started and turns the tile blue.
  3. To change the state, choose Clean, Dirty or Faulty.
  4. After Dirty or Faulty a field opens: write What happened? (optional) and tap Add photo if you like.
  5. Tap Report.

Useroam Go, after choosing Dirty: note, Add photo and Report

What happens?

At the bottom, Open job at this point lists the request type, note and who holds it.

Clean lock

Staff cannot set a place with an open job to Clean; the Clean button is dimmed and you see "There is an open job at this spot. It turns clean automatically when the job is closed." In a hotel only an open cleaning or fault request locks the room. Managers are not locked.

4. Areas and group headers

Areas are grouped under a parent place. The parent (e.g. Storage, Pool, Lobby) is a dark header and cannot be tapped; it shows the task count for the group. The coloured tiles below are the individual places.

Who sees what? Each place can have an owner (a person or a department; a child place without an owner uses its parent's). Staff only see places they are responsible for. Places without an owner are visible to managers only. Owners are set on the panel's Operations screen.

5. Hotel rooms

Useroam Go, room menu: Clean, Dirty, Faulty and Assign room owner

Tasks

The Tasks tab shows recurring jobs done during the day: opening checks, toilet rounds, fridge temperature, closing and so on. Tasks start again automatically every day; nothing needs to be reset in the morning.

Useroam Go, Tasks tab: task list split by hour

1. Reading the list

Staff only see tasks given to them or to their department. Managers see all tasks.

2. Completing a task

  1. Tap the hour of the task you are doing.
  2. For a measurement task, enter the result in Measured value (e.g. fridge temperature).
  3. If the task says Photo required, take a photo. The task will not save without it.
  4. Add a Note (optional) if you like.
  5. Tap Complete. The screen shows Task completed.

Useroam Go, task completion window: note, Add photo, Complete

If the measurement is out of range, the task is still saved and you see "Saved. Out of range, a work order was opened.". A request is opened and assigned automatically, and managers are notified.

If the task will not save

The task type appears as a small heading in the list: Opening, Round, Measurement, Security, Closing.

3. Details of a finished task

A done hour shows as a green badge with a tick:

Tasks tab: 09:00 green with a tick, finished task badge

  1. Tap the badge of a finished task.
  2. The window shows the photo, who did it (Done by), the time, the measured value and the notes.
  3. Tap Add note to add information later. The new note is added below the old one with the time and your name; the screen shows Note added.

4. For managers

Step by step: Manager Tools and Tasks.

Orders

The Orders tab is the working screen for the restaurant floor. Orders guests place from the table QR land here; the waiter sends them to preparation, delivers them or cancels them.

How do I open it? The Orders tab in the bottom bar. Visible to managers and to staff whose department has Orders, calls, floor ticked; the digital menu must be enabled at the venue.

Useroam Go, Orders tab: My tables and order cards

1. Order card and states

The card shows the table number, status badge, elapsed time, items and quantities, the guest's note and the Total.

  1. A new order shows a New order badge (orange).
  2. When you pass it to the kitchen, tap 🔥 Preparing. The badge turns blue Preparing and the screen shows Preparation started.
  3. When you take it to the table, tap Delivered. The order leaves the list.
  4. To drop an order, tap İptal (Cancel). After confirming "Cancel this order?" the screen shows Cancelled.

With no orders waiting you see "No pending orders, tables are calm.". When a new order arrives the phone alerts you and New task arrived 🔔 appears.

2. My tables

With several waiters, each picks their own tables: "New orders from the tables you pick are notified only to you."

  1. Tap My tables to open it.
  2. On a table you serve, tap I am serving this table. It then shows You are serving.
  3. A table taken by someone else shows Served by {ad} (e.g. "Served by Ayşe").
  4. At the end of the shift or when handing over, tap Release.

If no tables are defined you see "No tables yet"; tables are created in the panel menu settings.

3. New Order (From Table)

When a guest orders verbally, you enter the order.

  1. Tap New Order (From Table).
  2. Enter the table number.
  3. Select items with quantities. The item count and total appear below.
  4. Tap Create Order. The screen shows Order created. Cancel closes the window.

Possible messages: Enter table no, Select an item, Could not create.

An order entered this way follows the same flow as a QR order and also appears on the panel's Operations screen.

Calls

The Calls tab collects the calls guests make from the table QR: calling a waiter and asking for the bill. The phone gets a notification when a call arrives.

How do I open it? The Calls tab in the bottom bar. The number on the tab is the count of waiting calls.

Useroam Go, Calls tab: table calls and the I'm here button

1. Answering a call

  1. Check the table number, call type and time: Calling waiter or asking for the bill (Wants the bill). Bill calls also show the payment choice (card / cash).
  2. Go to the table.
  3. Tap I'm here. The call closes and the screen shows Closed. It also drops from the panel's Operations screen.

With no calls waiting you see "No pending calls.".

Where does the table number come from? From the table QR code the guest scanned. Without table QR codes, calls arrive without a table. Waiters who picked tables under My tables only get notifications for their own tables (see Orders).

Floor

The Floor tab shows the recognised guests currently inside the venue. Guests who have joined the Wi-Fi and been recognised before are listed here, so staff serve them knowing who is in the room.

How do I open it? The Floor item in the bottom bar.

Useroam Go – Floor tab

What it shows

With nobody recognised inside, the screen reads "Floor is calm now" and "No recognized guests inside right now.". Otherwise guests are listed as cards.

Each guest card shows how long they have been inside (e.g. "25 min inside"), Last visit: how many days ago, a First visit badge for newcomers and a Champion badge for the most loyal guests. Phone numbers are masked.

The strip at the top shows the floor's pulse: "Floor, last 15 min: 6 menu activity" (guests browsing the digital menu in the last 15 minutes).

This tab is the on-the-floor counterpart of the panel's Live Radar and Guest 360° screens: recognising a returning guest, remembering a birthday or a preference, and serving accordingly.

Personal data: How much guest detail is shown depends on the viewing guest data (unmasking) permission on the panel's Module Permissions screen.

Event

The Event tab is for scanning event guests' QR codes. At each service point (coffee, food, cloakroom and so on) the guest shows the QR code on their phone; you scan it and their allowance is used.

Who sees it? When the venue has an active event: managers, and staff whose department has Event QR scanning ticked.

Useroam Go, Event tab: scanning point, Scan QR, summary counts

1. Scanning a QR code

  1. Choose where you are from the Scanning point list. The scan is recorded to this point; if the wrong point is selected, the guest's allowance is used there.
  2. Tap Scan QR. The camera opens with "Scan the QR code on the guest's phone."
  3. Point the camera at the QR code on the guest's phone. Tap Stop when you are done.
  4. The result shows the guest name and verified, how many times it was scanned and how much is left.

2. If the code will not scan: Enter code manually

  1. Open Enter code manually: "If the camera will not open or the code will not scan, type the code from the guest's screen."
  2. Type the 32-character code shown on the guest's screen.
  3. Tap Verify.

If the camera cannot start you see "Camera could not start. You can enter the code manually."; use the same route.

3. If the guest cannot find the QR code

  1. Open Resend link to guest: "If the guest cannot find the QR code, resend it to their number."
  2. Type the guest's mobile number as 5xxxxxxxxx.
  3. Optionally enter First name (optional) and Last name (optional). First and last name are optional. If you enter them, the guest name appears when the QR is scanned.
  4. Tap Send. The guest gets the link with "Your event QR code:" and the screen shows Link sent.

4. Summary counts

5. Messages and what to do

Summary

The Summary tab is the day's operational scorecard — where you stand mid-shift, and what got done by the end of it, on one screen.

How do I open it? The Summary item in the bottom bar. Only managers see this tab.

Useroam Go, Summary tab

1. Today

2. Room status (housekeeping)

The current split of rooms: clean, dirty, faulty. Every status change you make on the Rooms tab updates these figures immediately.

3. Staff performance · today

Lists how many jobs each person completed during the day. With nothing closed yet it reads "No completed tasks today yet." This is the section to check at shift handover.

Each person is listed with the number of jobs finished and the average time, e.g. "4 tasks · avg 12 min".

4. For managers

Useroam Go, Summary tab

The Summary tab is for managers. For manager tools such as assigning, nudging and adding tasks, see Manager tools and tasks.

Profile

The Profile tab holds your account, language and notification settings and the sign-out button. Staff without a department only see this tab.

How do I open it? The Profile tab in the bottom bar.

Useroam Go, Profile tab

1. Account and access

Your name and venue sit at the top. The Your access section lists which screens your account can open:

Your role is shown at the bottom: Manager and "all screens" for managers; Department with the department names, or All screens, for staff.

If a screen is missing, the reason is your department or a module switched off at the venue; your manager changes this in the panel.

2. Report Lost Item (hotel)

  1. Tap Report Lost Item.
  2. Enter the room number.
  3. Describe the item in Item (e.g. black wallet).
  4. Optionally add a Note (opt.) and a photo.
  5. Save. The screen shows Lost item saved.

If the room or the item is empty you see Room required or Item description required.

The button for opening a new request is at the top of the Requests tab (+ New Request).

3. App Settings (store app)

In the app installed from the App Store or Google Play an App Settings card appears:

4. Language

Use Türkçe and English to switch the app language. The choice is saved to your account; notifications also arrive in this language.

5. Account actions

Edit Profile

  1. Tap Edit Profile.
  2. Correct First name, Last name and Mobile phone. If you change the phone, you sign in with the new number from then on. It must have 10 digits and must not belong to another staff member.
  3. Tap Save. The screen shows Profile updated. If the name is empty you see Name required.

Change Password

  1. Tap Change Password.
  2. Enter your password in Current password.
  3. Enter the new one in New password (min 4) and New password (repeat).
  4. Tap Change Password. The screen shows Password changed.

Possible messages: Fill in the fields, New password min 4 characters, New passwords do not match, Failed (wrong current password or connection problem).

Shows the Useroam Staff description ("A request, order and call management app for hotel and restaurant staff."), the Version, and links to the Privacy Policy and Terms of Use.

Sign out

Ends the session. On a shared phone always sign out at the end of the shift.

Forgot password: the Forgot password link on the sign-in screen asks for your mobile number and sends a new password by SMS. Details: What is Useroam Go?

6. If you only see Profile

If your account has no department, only the Profile tab opens with the warning "No work area has been given to you yet": "To see requests and spots, your manager needs to add you to a department. Please tell your manager."

Manager Tools and Tasks

This page is for people using the app with the manager role. Managers see everything; staff only see jobs for their own departments and the points they are responsible for. Managers also get the tools below.

Useroam Go, request cards in manager view: Assign and Nudge buttons

1. Giving a job to someone: Assign

  1. Tap Assign on a request card (or on an open job in a point's menu).
  2. Pick the person from Assign to whom?. Starred people belong to the request's department and are listed first.
  3. The screen shows Assigned, the person was notified.

Useroam Go, Assign to whom? list

The chosen person gets A job was assigned to you. If someone else held the job, they get Job moved to someone else. If the list is empty you see "No active staff at this venue".

If nobody is chosen, the system assigns the job itself: to the least busy staff member in the request's department.

2. Reminding: Nudge

  1. Tap Nudge on the request card.
  2. The job holder gets a Reminder notification ("… is waiting"). The screen shows Reminder sent.

Possible messages:

The panel's request list also has a 🔔 Nudge button.

3. Quick filters

Managers get two extra chips on the Requests tab: Unassigned (jobs nobody holds) and Overdue (jobs past their time).

4. Adding a task

Useroam Go, Add task window

  1. On the Tasks tab tap + Add task.
  2. Type the task in Task name (e.g. Restroom check).
  3. Choose the place from Where? (optional). Leave "No specific place" if none. For a place not in the list, tap + Add new spot and type the New spot name.
  4. Under Who does it? choose Everyone, People or Departments. A task given to a person is visible only to that person.
  5. Pick hours under At which hours? (tap to select). If you pick no hour, it is done once during the day.
  6. Tick Photo required if you want proof.
  7. For measurement tasks open Advanced (type, measurement): Task type (Opening, Closing, Round, Measurement, Security), Measurement unit (optional), Min and Max. An out-of-range reading opens a work order automatically.
  8. Tap Save. The screen shows Saved. If the name is empty you see "Enter the task name".

5. Editing, deleting and nudging a task

  1. Tap Edit next to a task. The Edit task window opens; change the fields and tap Save.
  2. To delete, tap Delete task in the same window and confirm "Delete this task? Past records are kept.". The screen shows Task deleted.
  3. On an overdue task, Nudge sends "Task waiting: …" to the person or team responsible.

When staff finish a task you get Task completed; for an out-of-range reading the title flags the failed measurement.

6. Room and point owners

7. Alerts and Summary

Messages and Errors

This page lists in one place the short notices and warnings that appear at the bottom of the Useroam Go screen, with what each means and what to do.

1. On every screen

MessageMeaning / what to do
Loading… · Sending… · Closing…Work in progress. Wait; do not tap again.
Connection errorThe internet dropped. Check the connection and try again.
FailedThe action did not go through. Refresh and try again; if it persists, tell your manager.
UpdatedThe change was saved.
New task arrived 🔔A new request, order or call reached you or your team.
Changes are disabled in demo mode; this app is for viewing only.You are on the demo account; nothing is saved.

2. Requests

MessageMeaning / what to do
Assigned to youThe job is now yours.
Fault closed · ClosedThe request or call was closed.
At least 1 photo(s) are required to close this request.The venue requires photos; add the required number.
Request createdYour new request went to the right department.
Assigned, the person was notified(Manager) The job went to the person you chose.
No active staff at this venue(Manager) Nobody to assign; add staff in the panel.
Reminder sent(Manager) The nudge was sent.
Reminded a moment ago, try again in 5 minutes(Manager) One nudge per job every 5 minutes.
Nobody is assigned to this job(Manager) Assign it to someone first.
Request is closedThe job was closed meanwhile; refresh the list.

3. Rooms and points

MessageMeaning / what to do
Job started▶ Start job made the job yours; the tile turned blue.
There is already an open request hereNo new request was opened; the existing one is still open.
There is an open job at this spot. It turns clean automatically when the job is closed.Clean is locked. Close the request; the place turns Clean by itself.
Checkout done, room dirty(Hotel) The room checked out and joined the cleaning queue.
Lost item saved · Room required · Item description required(Hotel) Lost item form; fill in the missing field.

4. Tasks

MessageMeaning / what to do
Task completedThe task was saved.
Saved. Out of range, a work order was opened.The reading is outside the limits; a request was opened automatically.
Photo required · Measurement value required · Measurement value is invalidComplete the missing information and try again.
This task is already done for this hourSomeone else finished it; refresh the list.
This hour is not defined · Task not foundThe task was changed or deleted; refresh the list.
Note addedA note was added to a finished task.
Saved · Task deleted · Enter the task name(Manager) Add / edit task window.

5. Orders and calls

MessageMeaning / what to do
Preparation started · Teslim edildi (Delivered) · CancelledThe order status changed.
Order createdThe order you entered was saved.
Enter table no · Select an item · Could not createSomething is missing in the new order form, or it was not saved.

6. Profile and sign-in

Profile messages are covered on the Profile page, sign-in and password messages on What is Useroam Go?, and event QR messages on Event.

7. Job notifications on the phone (manager and staff)

These arrive in the phone's notification area even when the app is closed.

NotificationTo whom, when
A new job was assigned to youWhen a job is assigned to you (automatic assignment, the manager's Assign or assignment in the panel).
Job moved to someone elseWhen a job you held is given to another person.
Nudge reminderWhen a manager reminds you of a job you hold.
Job completed(Manager) When a job is closed from the panel or the app, or an order is delivered. Not sent if you closed it yourself.
Task overdue(Manager; also the assignee if the task is assigned to one person) When a daily task is still not done 30 minutes after its time, once per task time. Never for tasks without a time.
Task completed(Manager) When staff finish a task.

People whose email address is filled in and whose Email notifications switch is on in the panel's Staff screen also get some of these by email (not nudges or messages). Details: the "Email notifications" section of the Staff page.