Event

The Event tab is for scanning event guests' QR codes. At each service point (coffee, food, cloakroom and so on) the guest shows the QR code on their phone; you scan it and their allowance is used.

Who sees it? When the venue has an active event: managers, and staff whose department has Event QR scanning ticked.

1. Scanning a QR code

1. Choose where you are from the Scanning point list. The scan is recorded to this point; if the wrong point is selected, the guest's allowance is used there.
2. Tap Scan QR. The camera opens with "Scan the QR code on the guest's phone."
3. Point the camera at the QR code on the guest's phone. Tap Stop when you are done.
4. The result shows the guest name and verified, how many times it was scanned and how much is left.

2. If the code will not scan: Enter code manually

1. Open Enter code manually: "If the camera will not open or the code will not scan, type the code from the guest's screen."
2. Type the 32-character code shown on the guest's screen.
3. Tap Verify.

If the camera cannot start you see "Camera could not start. You can enter the code manually."; use the same route.

3. If the guest cannot find the QR code

1. Open Resend link to guest: "If the guest cannot find the QR code, resend it to their number."
2. Type the guest's mobile number as 5xxxxxxxxx.
3. Optionally enter First name (optional) and Last name (optional). First and last name are optional. If you enter them, the guest name appears when the QR is scanned.
4. Tap Send. The guest gets the link with "Your event QR code:" and the screen shows Link sent.

4. Summary counts

• Guests scanned: guests whose QR code was scanned at least once.
• Invites sent: guests who were sent a QR link.
• Total scans: the number of all scans.

5. Messages and what to do

• Invalid code: the code does not belong to this event. Ask the guest for the right QR code.
• This code was just scanned: the same code was read twice within seconds; do not scan again.
• This guest has already used their entitlement in this department or No allowance left: the guest's allowance at this point is used up.
• You are not assigned to this department: you cannot scan at the selected point. Choose your own point or ask your manager.
• Could not read the code: raise screen brightness, hold the phone 15-20 cm away, or enter the code manually.
• Connection failed: check your internet and try again.
• Invalid number. Use the format 5xxxxxxxxx. or Invalid number or could not send.: type the 10-digit number without a leading 0.
• Too many sends, please wait a minute.: link sending is briefly limited.

Related pages: Useroam Go → App Screens by Department; Events.