# Manager Tools and Tasks

This page is for people using the app with the **manager** role. Managers see everything; staff only see jobs for their own departments and the points they are responsible for. Managers also get the tools below.

![Useroam Go, request cards in manager view: Assign and Nudge buttons](https://help.useroam.com/uploads/images/gallery/2026-09/go-talepler.png)

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## 1. Giving a job to someone: Assign

1. Tap **Assign** on a request card (or on an open job in a point's menu).
2. Pick the person from **Assign to whom?**. Starred people belong to the request's department and are listed first.
3. The screen shows **Assigned, the person was notified**.

![Useroam Go, Assign to whom? list](https://help.useroam.com/uploads/images/gallery/2026-09/g-ata.png)

The chosen person gets **A job was assigned to you**. If someone else held the job, they get **Job moved to someone else**. If the list is empty you see *"No active staff at this venue"*.

If nobody is chosen, the system assigns the job itself: to the least busy staff member in the request's department.

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## 2. Reminding: Nudge

1. Tap **Nudge** on the request card.
2. The job holder gets a **Reminder** notification ("… is waiting"). The screen shows **Reminder sent**.

Possible messages:

- *"Reminded a moment ago, try again in 5 minutes"*: one nudge per job every 5 minutes.
- *"Nobody is assigned to this job"*: give it to someone with **Assign** first.
- *"Request is closed"*: the job was finished in the meantime.

The panel's request list also has a **🔔 Nudge** button.

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## 3. Quick filters

Managers get two extra chips on the Requests tab: **Unassigned** (jobs nobody holds) and **Overdue** (jobs past their time).

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## 4. Adding a task

![Useroam Go, Add task window](https://help.useroam.com/uploads/images/gallery/2026-09/go-gorev-ekle.png)

1. On the **Tasks** tab tap **+ Add task**.
2. Type the task in **Task name** (e.g. *Restroom check*).
3. Choose the place from **Where? (optional)**. Leave "No specific place" if none. For a place not in the list, tap **+ Add new spot** and type the **New spot name**.
4. Under **Who does it?** choose **Everyone**, **People** or **Departments**. A task given to a person is visible only to that person.
5. Pick hours under **At which hours? (tap to select)**. If you pick no hour, it is done once during the day.
6. Tick **Photo required** if you want proof.
7. For measurement tasks open **Advanced (type, measurement)**: **Task type** (Opening, Closing, Round, Measurement, Security), **Measurement unit (optional)**, **Min** and **Max**. An out-of-range reading opens a work order automatically.
8. Tap **Save**. The screen shows **Saved**. If the name is empty you see *"Enter the task name"*.

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## 5. Editing, deleting and nudging a task

1. Tap **Edit** next to a task. The **Edit task** window opens; change the fields and tap **Save**.
2. To delete, tap **Delete task** in the same window and confirm *"Delete this task? Past records are kept."*. The screen shows **Task deleted**.
3. On an overdue task, **Nudge** sends *"Task waiting: …"* to the person or team responsible.

When staff finish a task you get **Task completed**; for an out-of-range reading the title flags the failed measurement.

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## 6. Room and point owners

- **Assign room owner** (hotel): tap a room on the Rooms tab and give it to a staff member. Its cleaning job goes to that person.
- **Point owner:** set on the panel's **Operations** screen. Points without an owner are visible only to managers.
- Managers are not stopped by the **Clean lock**; they can mark a place with an open job as Clean if needed.

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## 7. Alerts and Summary

- In a restaurant, requests that break an SLA rule reach managers as an app notification as well as SMS; the Requests tab shows the strip *"N request(s) exceeded SLA, please check."*.
- Requests reported to a support company show an envelope badge: **company notified**, **notification awaiting approval (panel)** or **could not notify company**.
- The **Summary** tab is open to managers only (see **Summary**).

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> **Related pages:** **Useroam Go → Requests**, **Rooms**, **Tasks**, **Summary**; **Operations**, **Automation**.