Requests

Requests is the app's landing tab. Staff see the requests assigned to them and the ones waiting in the pool, pick them up and close them here. 
 
 How do I open it? It opens when you sign in. The Requests item in the bottom bar always brings you back. 
 
 
 
 1. Filters 
 There are four filters above the list: 
 
 All: Every open request in the business. 
 Assigned to me: Only the requests you have taken on. This is the view you will use most during a shift. 
 Pending: Requests nobody has picked up yet. 
 Room Service: Room service requests. 
 
 With nothing waiting, the list reads "No pending requests — great job." 
 
 2. The request card 
 Each request is a card showing its type, the room or point it came from, the time it was raised and its status. Tap the card to take it on , and close it as completed when the work is done. Fault requests can carry a resolution photo when you close them. 
 Everything you do appears in the panel immediately: the request shows as assigned to you there too, and drops off when you close it. 
 
 3. Raising a request 
 When you spot something yourself, you can raise the request too — that is what New Request on the Profile tab is for. 
 
 
 Related pages: Useroam Go → Rooms , Summary , Profile ; Hotel Solution → Request Management .