# Role Guide: Floor and Event Staff

This page is for waiters, floor staff and event entrance staff: orders, table calls and event QR scanning.

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## 1. What this role sees

- If your department has **Orders, calls, floor** ticked: **Orders**, **Calls**, **Floor**.
- If **Event QR scanning** is ticked and there is an active event: **Event**.
- Always: **Profile**.

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## 2. Pick your tables at the start of the shift

1. On **Orders**, open **My tables**.
2. On each table you serve, tap **I am serving this table**.
3. New orders from these tables now notify only you. At the end of the shift tap **Release**.

![Orders and My tables, staff view](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-siparisler.png)

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## 3. Order flow

1. When a new order arrives the phone alerts you; the card shows **New order**.
2. Pass it to the kitchen and tap **🔥 Preparing**.
3. When you take it to the table, tap **Delivered**.
4. If a guest orders verbally, use **New Order (From Table)**, choose the table and items, and tap **Create Order**.

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## 4. Table calls

1. On **Calls**, see **Calling waiter** or bill requests.
2. Go to the table and tap **I'm here**.

![Calls and I'm here, staff view](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-cagrilar.png)

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## 5. Event entrance

1. On **Event**, choose the **Scanning point**.
2. Tap **Scan QR** and scan the guest's QR code.
3. If it will not scan use **Enter code manually**; if the guest cannot find the code use **Resend link to guest**.

![Event tab](https://help.useroam.com/uploads/images/gallery/2026-09/go2-etkinlik-en.png)

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## 6. FAQ

**I do not get orders from another waiter's table.** Correct; that table shows **Served by {ad}**. If you need it, that person must tap **Release**.

**A call has no table number.** The guest may have scanned the general menu QR instead of a table QR; your manager creates table QR codes in the panel.

**"This guest has already used their entitlement in this department".** The guest's allowance at this point is used up; do not scan again.

**There is no Orders tab.** Your department does not have **Orders, calls, floor** ticked, or the digital menu is off; tell your manager.

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> **Related pages:** **Useroam Go → Orders**, **Calls**, **Floor**, **Event**.