Role Guide: Floor and Event Staff

This page is for waiters, floor staff and event entrance staff: orders, table calls and event QR scanning. 
 
 1. What this role sees 
 
 If your department has Orders, calls, floor ticked: Orders , Calls , Floor . 
 If Event QR scanning is ticked and there is an active event: Event . 
 Always: Profile . 
 
 
 2. Pick your tables at the start of the shift 
 
 On Orders , open My tables . 
 On each table you serve, tap I am serving this table . 
 New orders from these tables now notify only you. At the end of the shift tap Release . 
 
 
 
 3. Order flow 
 
 When a new order arrives the phone alerts you; the card shows New order . 
 Pass it to the kitchen and tap 🔥 Preparing . 
 When you take it to the table, tap Delivered . 
 If a guest orders verbally, use New Order (From Table) , choose the table and items, and tap Create Order . 
 
 
 4. Table calls 
 
 On Calls , see Calling waiter or bill requests. 
 Go to the table and tap I'm here . 
 
 
 
 5. Event entrance 
 
 On Event , choose the Scanning point . 
 Tap Scan QR and scan the guest's QR code. 
 If it will not scan use Enter code manually ; if the guest cannot find the code use Resend link to guest . 
 
 
 
 6. FAQ 
 I do not get orders from another waiter's table. Correct; that table shows Served by {ad} . If you need it, that person must tap Release . 
 A call has no table number. The guest may have scanned the general menu QR instead of a table QR; your manager creates table QR codes in the panel. 
 "This guest has already used their entitlement in this department". The guest's allowance at this point is used up; do not scan again. 
 There is no Orders tab. Your department does not have Orders, calls, floor ticked, or the digital menu is off; tell your manager. 
 
 
 Related pages: Useroam Go → Orders , Calls , Floor , Event .