# Role Guide: Hotel Manager

This page is for the person running the hotel housekeeping or technical team.

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## 1. What this role sees

- All tabs and all rooms and areas; the **Rooms | Areas** switch.
- Extra buttons: **Assign**, **Nudge**, **Assign room owner**, **+ Add task**; extra chips: **Unassigned**, **Overdue**; the **Summary** tab.

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## 2. Assigning rooms

1. On **Rooms**, tap a room.
2. Tap **Assign room owner** and choose a staff member.
3. The room's cleaning job goes to that person; on their screen the room shows **· assigned to you**.

![Room menu and Assign room owner](https://help.useroam.com/uploads/images/gallery/2026-09/go2-oda-menu-en.png)

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## 3. Managing requests

1. On **Requests**, tap **Unassigned** and hand out jobs with **Assign**.
2. Use **Nudge** for jobs under **Overdue**.
3. When a job is closed from the panel or the app, or a room service order is delivered, you get **Job completed**; not if you closed it yourself.
4. Reply to a guest request with the speech bubble on the card.
5. For room service orders, follow the **Prepare**, **Ready**, **Deliver** steps on the card.

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## 4. Checkout

1. On Rooms, tap **Checkout** on the room card.
2. Read the confirmation: open requests close, the room becomes dirty, the guest record is not deleted.
3. Confirm; the room joins the cleaning queue.

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## 5. Tasks and end of day

1. Define recurring work such as area rounds and technical checks on **Tasks** with **+ Add task**.
2. If a task is not done within 30 minutes of its time, you get **Task overdue** (the assignee too, if the task is assigned to one person).
3. On **Summary**, see the room state split (Clean, Dirty, Faulty), open and completed jobs and staff performance.

![Summary tab](https://help.useroam.com/uploads/images/gallery/2026-09/go2-ozet-en.png)

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## 6. FAQ

**A staff member cannot see areas.** The areas may have no owner; set owners on the panel's **Operations** screen.

**As a manager I can tap Clean, but staff cannot.** The Clean lock only applies to staff; once the open job closes the room turns clean by itself.

**Do SLA notifications work for the hotel?** In-app SLA notifications are for restaurant requests; hotel SLA rules work by SMS from the panel. If your email address is filled in and **Email notifications** is on in the panel's **Staff** screen, hotel SLA delays also reach you by email ([Staff](/books/bumerang-guide/page/staff)).

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> **Related pages:** **Useroam Go → Manager Tools and Tasks**, **Rooms**, **Summary**; **Hotel Solution → Room Board**, **SLA Rules**.