# Role Guide: Hotel Staff (Housekeeping and Technical)

This page is for hotel housekeeping and technical staff. It covers room cleaning and faults step by step.

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## 1. What this role sees

- **Requests:** requests for your department (cleaning, faults, extra requests) and requests you opened.
- **Rooms:** room tiles; with areas, a **Rooms | Areas** switch at the top. In areas, only places you are responsible for.
- **Tasks:** tasks given to you or your department.
- **Profile** and **Report Lost Item**.

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## 2. Cleaning a dirty room (housekeeping)

1. On **Rooms**, tap an orange (Dirty) room.
2. Tap **▶ Start cleaning**. A cleaning request is opened in your name, the room turns blue and shows **In progress · Your name**.
3. Clean the room.
4. On **Requests**, close that cleaning request with **Close with photo**. The room turns **Clean** by itself. (While a job is open, the Clean button is locked.)

![Menu of a dirty room: ▶ Start cleaning, staff view](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-oda-kirli.png)

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## 3. A fault job (technical)

1. Take the job: tap **Take** on the fault card on **Requests** **or**, in the room, tap **▶ Start job** in the room menu. Both do the same.
2. Go to the room.
3. Fix the fault.
4. Close it with **Close with photo**. The screen shows **Fault closed**.

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## 4. If you spot a problem in a room

1. Tap the room and choose **Faulty**.
2. Write a short note, add a photo if you like, tap **Report**. A fault request opens.

Marking a room **Dirty** opens no request; the room joins the cleaning queue.

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## 5. Lost items

1. On **Profile**, tap **Report Lost Item**.
2. Enter the room number and the item, add a photo and save.

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## 6. FAQ

**I cannot mark the room Clean.** The room has an open cleaning or fault request. Close it; the room turns clean by itself.

**A guest wrote on a request.** Tap the speech bubble on the card; your reply goes to the guest.

**A room says it is assigned to me.** Your manager gave you the room; its cleaning job is yours. The tile shows **· assigned to you**.

**I also get notifications by email.** If your manager entered your email address in the panel and turned on **Email notifications**, you also get an email when a job is assigned to you and when a task assigned to you is late. To stop them, tell your manager.

**I get no notifications.** In the store app check **Profile** → **Notifications**; in the web app, add it to the home screen and allow notifications.

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> **Related pages:** **Useroam Go → Rooms**, **Requests**, **Profile**.