# Role Guide: Restaurant Manager

This page is for the person running the restaurant team: handing out jobs, following up late work and managing daily tasks.

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## 1. What this role sees

- All tabs: **Requests**, **Points**, **Tasks**, **Orders**, **Calls**, **Floor**, **Event** (with an active event), **Summary**, **Profile**.
- All points, including those without an owner.
- Extra buttons: **Assign**, **Nudge**, **+ Add task**, **Edit**; extra chips: **Unassigned**, **Overdue**.

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## 2. Morning check

1. Look at the strip at the top of **Points**: **All good**, **Open work** or **Urgent: point out of order or failed measurement**.
2. Tap red and orange tiles to see open jobs.
3. On **Requests**, tap the **Unassigned** chip.

![Points: status strip and coloured tiles](https://help.useroam.com/uploads/images/gallery/2026-09/go2-alanlar-en.png)

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## 3. Handing out jobs

1. On an unassigned request tap **Assign**.
2. Pick someone from **Assign to whom?** (starred people belong to the request's department).
3. They are notified. If you took the job from someone else, that person gets **Job moved to someone else**.

![Assign to whom? list](https://help.useroam.com/uploads/images/gallery/2026-09/go2-ata-en.png)

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## 4. Following up late work

1. Tap the **Overdue** chip.
2. Tap **Nudge** on the card; the job holder gets a reminder. One nudge per job every 5 minutes.
3. Restaurant requests past their SLA also reach you by notification and SMS, and a warning strip appears on Requests.
4. If a daily task is still not done 30 minutes after its time, you get **Task overdue** (the assignee too, if the task is assigned to one person).
5. When a job is closed from the panel or the app, or an order is delivered, you get **Job completed**; not if you closed it yourself.
6. If your email address is filled in and **Email notifications** is on in the panel's **Staff** screen, assignment, overdue and job done notifications also arrive by email ([Staff](/books/bumerang-guide/page/staff)).
7. If needed, chat with staff using the speech bubble on the card.

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## 5. Managing daily tasks

1. On **Tasks** tap **+ Add task**.
2. Choose the task name, place, who does it and the hours; add **Photo required** and measurement limits if needed.
3. Tap **Save**.
4. Change or delete an existing task with **Edit**. Use **Nudge** on overdue tasks.

![Add task window](https://help.useroam.com/uploads/images/gallery/2026-09/go-gorev-ekle-en.png)

When staff finish a task you get **Task completed**. Tap a finished task's badge to see the photo and notes, and leave a note with **Add note**.

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## 6. End of day

1. On **Summary**, see open and completed jobs, average resolution time and per-person performance.
2. Hand over jobs still open with **Assign** to the person on shift.

![Summary tab](https://help.useroam.com/uploads/images/gallery/2026-09/go2-ozet-en.png)

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## 7. FAQ

**A staff member sees no points.** The points may have no owner; points without an owner are visible only to managers. Set owners on the panel's **Operations** screen.

**Staff cannot see the tabs.** Check that **Requests, spots, tasks** is ticked for their department (panel, **Staff**).

**Nudge does not work.** If nobody holds the job, use **Assign** first; a second nudge within 5 minutes is refused.

**What is the envelope badge on a card?** The request was reported to a support company automatically (**company notified**) or is awaiting approval.

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> **Related pages:** **Useroam Go → Manager Tools and Tasks**, **Summary**; **Operations**, **Automation**.