Role Guide: Restaurant Staff

This page is for restaurant staff doing cleaning, technical or kitchen work. It walks through your day step by step.

1. What this role sees

• Requests: requests for your department and requests you opened.
• Points: only the places you are responsible for (e.g. Oven and Stove under Kitchen).
• Tasks: daily tasks given to you or your department.
• Profile.

If your department also has Orders, calls, floor ticked, you see those tabs too. The Summary tab and the Assign and Nudge buttons are for managers.

2. Starting the day

1. Open the app and sign in with your mobile number and password.
2. On Requests, tap the Assigned to me chip to see what you hold.
3. On Tasks, check today's timed tasks.

3. Doing a request

1. Take the job: tap Take on the request card or, on site, tap the place on Points and choose ▶ Start job. Both do the same; use one. The tile turns blue and shows In progress · Your name.
2. Do the work.
3. On the request card tap Close with photo, take a photo of the finished job and close.
4. The place turns Clean (green) by itself.

Once you take the job, the tile on Points turns blue:

4. Reporting a problem you see

1. On Points, tap the place.
2. Choose Dirty (needs cleaning) or Faulty (something is broken).
3. Write a short note in What happened? (optional) and tap Add photo if you like.
4. Tap Report. A request opens and goes to the least busy person.

5. Doing a task

1. On Tasks, tap the task's hour.
2. For a measurement task, enter the value (e.g. fridge temperature).
3. If it says Photo required, take a photo.
4. Tap Complete.

An hour you have done turns green with a tick (09:00 below):

6. FAQ

The Clean button is dimmed. There is an open job at that place; the screen says "There is an open job at this spot. It turns clean automatically when the job is closed." Close it with Close with photo; the place turns clean by itself.

A point is missing from my list. You only see places you are responsible for. Ask your manager to make you responsible for it.

It says "No work area has been given to you yet". You have not been added to a department yet, so you cannot see requests or points. Tell your manager.

It asks for photos when closing. The venue requires photos for this request type; add the required number.

I got a "Nudge" notification. Your manager is reminding you of a job; do it and close it.

I got a "Task overdue" notification. The time of a daily task assigned to you passed 30 minutes ago; do the task and mark it.

I also get notifications by email. If your manager entered your email address in the panel and turned on Email notifications, you also get an email when a job is assigned to you and when a task assigned to you is late. To stop them, tell your manager.

Can I open a request myself? If the venue allows it, + New Request appears at the top of Requests.

Related pages: Useroam Go → Requests, Rooms, Tasks, Messages and Errors.