# Role Guide: Restaurant Staff

This page is for restaurant staff doing cleaning, technical or kitchen work. It walks through your day step by step.

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## 1. What this role sees

- **Requests:** requests for your department and requests you opened.
- **Points:** only the places you are responsible for (e.g. Oven and Stove under Kitchen).
- **Tasks:** daily tasks given to you or your department.
- **Profile.**

If your department also has **Orders, calls, floor** ticked, you see those tabs too. The **Summary** tab and the Assign and Nudge buttons are for managers.

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## 2. Starting the day

1. Open the app and sign in with your mobile number and password.
2. On **Requests**, tap the **Assigned to me** chip to see what you hold.
3. On **Tasks**, check today's timed tasks.

![Requests tab, staff view: Take and Close with photo](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-talepler.png)

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## 3. Doing a request

1. Take the job: tap **Take** on the request card **or**, on site, tap the place on **Points** and choose **▶ Start job**. Both do the same; use one. The tile turns blue and shows **In progress · Your name**.
2. Do the work.
3. On the request card tap **Close with photo**, take a photo of the finished job and close.
4. The place turns **Clean** (green) by itself.

![Point menu with ▶ Start job and the open job](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-isebasla.png)

Once you take the job, the tile on **Points** turns blue:

![Points tab, staff view: In progress tile](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-alanlar.png)

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## 4. Reporting a problem you see

1. On **Points**, tap the place.
2. Choose **Dirty** (needs cleaning) or **Faulty** (something is broken).
3. Write a short note in **What happened? (optional)** and tap **Add photo** if you like.
4. Tap **Report**. A request opens and goes to the least busy person.

![Choose Dirty and Report, staff view](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-kirli.png)

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## 5. Doing a task

1. On **Tasks**, tap the task's hour.
2. For a measurement task, enter the value (e.g. fridge temperature).
3. If it says **Photo required**, take a photo.
4. Tap **Complete**.

![Task completion window](https://help.useroam.com/uploads/images/gallery/2026-09/go2-gorev-yap-en.png)

An hour you have done turns green with a tick (09:00 below):

![Tasks tab: finished task badge](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-gorevler.png)

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## 6. FAQ

**The Clean button is dimmed.** There is an open job at that place; the screen says *"There is an open job at this spot. It turns clean automatically when the job is closed."* Close it with **Close with photo**; the place turns clean by itself.

![Clean locked: open job at this spot](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-kilit.png)

**A point is missing from my list.** You only see places you are responsible for. Ask your manager to make you responsible for it.

**It says "No work area has been given to you yet".** You have not been added to a department yet, so you cannot see requests or points. Tell your manager.

![Staff without a department: No work area has been given to you yet](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-depyok.png)

**It asks for photos when closing.** The venue requires photos for this request type; add the required number.

**I got a "Nudge" notification.** Your manager is reminding you of a job; do it and close it.

**I got a "Task overdue" notification.** The time of a daily task assigned to you passed 30 minutes ago; do the task and mark it.

**I also get notifications by email.** If your manager entered your email address in the panel and turned on **Email notifications**, you also get an email when a job is assigned to you and when a task assigned to you is late. To stop them, tell your manager.

**Can I open a request myself?** If the venue allows it, **+ New Request** appears at the top of **Requests**.

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> **Related pages:** **Useroam Go → Requests**, **Rooms**, **Tasks**, **Messages and Errors**.