# Rooms This tab shows the live state of rooms and areas (lobby, pool, kitchen, bar and so on). It is called **Points** in a restaurant and **Rooms** in a hotel. If the venue has both rooms and areas, a **Rooms | Areas** switch appears at the top. > **How do I open it?** The **Rooms** or **Points** tab in the bottom bar (door icon). ![Useroam Go, Areas view: dark group headers and coloured tiles](https://help.useroam.com/uploads/images/gallery/2026-09/go3-e-p-alanlar.png) --- ## 1. Status strip at the top The strip at the top summarises every place: - **All good** (green): no open work. - **Open work** or **Overdue tasks** (orange). - **Urgent: point out of order or failed measurement** (red). Counts appear below it, e.g. "1 out of order · 1 dirty · tasks 0/53". --- ## 2. Tile colours - **Green (Clean):** all good. - **Orange (Dirty):** waiting for cleaning, or a task at this place is overdue. - **Red (Faulty):** a problem to fix, or an out-of-range measurement. - **Blue (In progress · Name):** someone has started the job here; the tile shows their name. Under the name the tile shows the place's task count (e.g. "0/2" = 0 of 2 tasks done) and, on places given to you, **· assigned to you**. --- ## 3. The menu that opens when you tap a place ![Useroam Go, point menu: Start job, Clean, Dirty, Faulty and open jobs](https://help.useroam.com/uploads/images/gallery/2026-09/g-nokta-menu.png) 1. Tap a room or area. A menu opens; the current state is outlined. The on-screen hint says the same: *"Tap a card to open its menu and pick a status: Clean, Dirty or Faulty."* 2. If a job is waiting here, **▶ Start job** appears at the top. For a dirty hotel room it is **▶ Start cleaning**. Tapping it makes the job yours, shows **Job started** and turns the tile blue. 3. To change the state, choose **Clean**, **Dirty** or **Faulty**. 4. After Dirty or Faulty a field opens: write **What happened? (optional)** and tap **Add photo** if you like. 5. Tap **Report**. ![Useroam Go, after choosing Dirty: note, Add photo and Report](https://help.useroam.com/uploads/images/gallery/2026-09/g-nokta-kirli.png) **What happens?** - For areas and restaurant points, **Dirty** opens a cleaning request and **Faulty** opens a fault request, assigned to the least busy person. The screen shows **Request opened**. - If the same kind of request is already open here, no new one is opened: *"There is already an open request here"*. - In a hotel, marking a room **Faulty** opens a fault request. **Dirty** opens no request; the room joins the cleaning queue. At the bottom, **Open job at this point** lists the request type, note and who holds it. ### Clean lock Staff cannot set a place with an open job to **Clean**; the Clean button is dimmed and you see *"There is an open job at this spot. It turns clean automatically when the job is closed."* In a hotel only an open cleaning or fault request locks the room. Managers are not locked. --- ## 4. Areas and group headers Areas are grouped under a parent place. The parent (e.g. Storage, Pool, Lobby) is a **dark header and cannot be tapped**; it shows the task count for the group. The coloured tiles below are the individual places. **Who sees what?** Each place can have an owner (a person or a department; a child place without an owner uses its parent's). Staff only see places **they are responsible for**. Places without an owner are visible to managers only. Owners are set on the panel's **Operations** screen. --- ## 5. Hotel rooms ![Useroam Go, room menu: Clean, Dirty, Faulty and Assign room owner](https://help.useroam.com/uploads/images/gallery/2026-09/g-oda-menu.png) - **Assign room owner** (managers only): gives the room to a staff member; its cleaning job goes to that person. - **Checkout:** the Checkout button on a room card asks *"Room 205 checkout? Open requests close, room becomes dirty. Guest record is not deleted."* and then marks the room dirty. The screen shows *"Checkout done, room dirty"*. - If the room list is empty you see *"Room list is created from the panel."*. --- > **Related pages:** **Useroam Go → Requests**, **Tasks**, **Manager Tools and Tasks**; **Operations**; **Hotel Solution → Room Board**.