# What is Useroam Go? **Useroam Go** is the mobile app for the **staff on the floor** at businesses using Useroam. Hotel, restaurant, event and store staff see the requests assigned to them, their daily tasks and the status board on their own phone — take them on and close them without ever opening the admin panel. > **Who uses it?** Shift teams such as housekeeping, technical services, reception, waiting staff and kitchen. Every staff member defined in the panel gets their own account in the app. --- ## 1. What the app does - **Requests:** See requests raised by guests or managers, pick them up and complete them. - **Daily tasks:** Tick off opening, round, measurement, security and closing tasks on time, entering the reading for measurement tasks. - **Board:** Change point and room status (clean / dirty / out of order) from the phone. - **Orders and calls:** On the restaurant side, work through orders placed at the table and waiter / bill calls. Anything done in the app appears in the panel immediately, and changes made in the panel show up in the app. --- ## 2. Installing ### iOS (iPhone / iPad) The app is published on the App Store as **Useroam Go**. Install it by searching the App Store, or from the **App Store** link on the **Bumerang → BUSINESS (İŞLETME) → Staff (Personel)** screen in the panel. ### Android The app is published on Google Play as **Useroam Go**. Install it by searching Google Play, or with the **Google Play** button on the panel's **Staff** screen. ### Web app (PWA) If you prefer not to install from a store, the same app also runs in the browser: 1. Open **panel.useroam.com/m** in the phone's browser. 2. Choose **Add to Home screen** from the browser menu. 3. The app appears on the home screen with its own icon and opens full screen. Once added to the home screen it behaves like a normal app: it can **send notifications** and shows an **offline screen** when the connection drops. > **Download page:** If you would rather give staff a single address, share **panel.useroam.com/m/\_indir.php**. --- ## 3. Signing in Staff do not create their own credentials; the **business manager** defines them in the panel: - **Username:** The staff member's **mobile phone number** (e.g. *5321234567*). - **Password:** The password set by the manager on the Staff screen. ![Useroam Go sign-in screen](https://help.useroam.com/uploads/images/gallery/2026-09/e-giris.png) 1. Open the app. Under the **Useroam Go** title it says *"Hotel staff app"*, and *"Your phone and password are provided by your business manager. If you forgot your password, a new one is sent via SMS."* 2. Enter your number in **Mobile phone** (*5XX XXX XX XX*; a leading 0 or +90 is accepted). 3. Enter your **Password**. 4. Tap **Sign In**. The button shows *"Signing in..."* and the app opens. 5. If you work at more than one branch you are asked **Which branch are you at?**: choose it and tap **Continue**. ### Forgot password ![Useroam Go, Forgot password screen](https://help.useroam.com/uploads/images/gallery/2026-09/e-sifre-unuttum.png) 1. Tap **Forgot password** on the sign-in screen. 2. Enter your number where it says *"Enter your registered mobile phone and we will send a new password by SMS."* 3. Tap **Send SMS** (*"Sending…"*). 4. You see *"If your number is registered, a new password has been sent by SMS."*. Sign in with the password from the SMS; **Back to sign in** returns to the sign-in screen. If you continue without a number you see *"Enter your mobile phone first."*. ### If sign-in fails - **Incorrect phone number or password.** or **Sign in failed.**: check your details or use **Forgot password**. - **Too many attempts. Try again in 2 minutes.**: after 10 failed attempts in a row sign-in closes briefly. - **This sign-in is for business staff only.**: your account is not enabled for the staff app; you may be using a panel account, or your manager has not given you access. - **This app can only be used on the business network.**: the venue has turned on the network restriction; connect to its Wi-Fi. - **Connection problem, please try again.**: check your internet connection. These messages appear in English when your phone is set to English, otherwise in Turkish. Creating accounts is covered on the **Staff Accounts and Departments** page. > **Network restriction:** When *"Allow access only from the business network"* is on in the **Staff App Access Security** card of the panel's **Staff** screen, staff can open the app only from the business Wi-Fi. Managers can sign in from anywhere. This prevents jobs from being ticked off remotely outside a shift. > > **Demo account:** To try the app, sign in with mobile **5000000000** and password **demo2026**. The demo account is view only; a *"Demo mode: viewing only, changes are not saved."* strip is shown at the top. Trying to save anything shows *"Changes are disabled in demo mode; this app is for viewing only."* --- > **Related pages:** **Useroam Go → Staff Accounts and Departments**, **App Screens by Department**; **Restaurant Solution → Settings**.