# What is Useroam Go?

**Useroam Go** is the mobile app for the **staff on the floor** at businesses using Useroam. Hotel, restaurant, event and store staff see the requests assigned to them, their daily tasks and the status board on their own phone — take them on and close them without ever opening the admin panel.

> **Who uses it?** Shift teams such as housekeeping, technical services, reception, waiting staff and kitchen. Every staff member defined in the panel gets their own account in the app.

---

## 1. What the app does

- **Requests:** See requests raised by guests or managers, pick them up and complete them.
- **Daily tasks:** Tick off opening, round, measurement, security and closing tasks on time, entering the reading for measurement tasks.
- **Board:** Change point and room status (clean / dirty / out of order) from the phone.
- **Orders and calls:** On the restaurant side, work through orders placed at the table and waiter / bill calls.

Anything done in the app appears in the panel immediately, and changes made in the panel show up in the app.

---

## 2. Installing

### iOS (iPhone / iPad)

The app is published on the App Store as **Useroam Go**. Install it by searching the App Store, or from the **App Store** link on the **Bumerang → BUSINESS (İŞLETME) → Staff (Personel)** screen in the panel.

### Android

The Android version is not on the store yet. In the meantime the same app runs as a **web app (PWA)**:

1. Open **panel.useroam.com/m** in the phone's browser.
2. Choose **Add to Home screen** from the browser menu.
3. The app appears on the home screen with its own icon and opens full screen.

Once added to the home screen it behaves like a normal app: it can **send notifications** and shows an **offline screen** when the connection drops. When the Android version reaches the store, its link will appear on the panel's Staff screen.

> **Download page:** If you would rather give staff a single address, share **panel.useroam.com/m/\_indir.php**.

---

## 3. Signing in

Staff do not create their own credentials; the **business manager** defines them in the panel:

- **Username:** The staff member's **mobile phone number** (e.g. *5307628973*).
- **Password:** The password set by the manager on the Staff screen.

The sign-in screen has **mobile phone** (*5XX XXX XX XX*) and **password** fields with a **Sign in** button. If you have forgotten your password, **Forgot my password** asks for your number and sends a **new password by SMS**; your manager can also reset it from the panel.

Creating accounts is covered on the **Staff Accounts and Departments** page.

> **Network restriction:** When *"Staff app only from the business network"* is enabled on the restaurant module's **Settings** tab, the app only opens on the venue's own Wi-Fi. Use it to stop tasks being ticked off remotely, outside a shift.

---

> **Related pages:** **Useroam Go → Staff Accounts and Departments**, **App Screens by Department**; **Restaurant Solution → Settings**.