Useroam Help Center
Türkçe · English
Where do I start?
Quick Start
Your first sign-in: what to do in the first 10 minutes
What do I want to do?
Find your task in the list and go to the right page
Venue Setup Wizard
Set up your restaurant or hotel step by step
Adding a New Device
Connect a firewall or MikroTik
Staff App
Useroam Go setup and role guides
Wi-Fi Login Screen
Set up the screen guests see for the first time
All books
Getting Started
First sign-in, two-factor authentication, agreement, device selection, panel layout and account settings
Settings
New device, Sophos Firewall API, device settings, administrators, SMS/WhatsApp, license and module permissions
Captive Portal
The Wi-Fi login screen guests see: design, SMS/WhatsApp login, languages and privacy texts
Guests
Active guests, user lists, blocking, groups, coupons and excluded users
Analytics and Reports
Visit analytics, 5651 logs, audit log, reports, device reports and hotspot QR
Bumerang Guide
Campaigns, surveys, ads, events, Treasure Hunt, autopilot, guest analytics and reports
Restaurant Solution
Setup wizard, requests, operations (tasks and points), automation and the QR menu
Hotel Solution
Day-one setup, guest portal, requests, room board, speed packages, bookings, PMS and reports
Retail Solution
Store QR sign-up, coupons and wheel, till validation, segments, automation and store staff
Useroam Go
The staff mobile app: install, screens and role guides
MikroTik Management
Setup wizard, guest network, speed limits, VPN and advanced device settings
Staff Wi-Fi Administration
Settings, Useroam Connector, inviting staff and certificate management
Installation and Integration
Installation Guides
Connecting Sophos, Fortigate, Palo Alto, MikroTik and Ruijie devices to Useroam
Staff Wi-Fi
Connecting employees to the company network with a certificate: iPhone, Android and Windows
What is Useroam?
Useroam is a cloud-based guest Wi-Fi and hotspot management platform for businesses of every size, such as hotels, restaurants, shopping malls, co-working spaces, and education and healthcare institutions. It meets the internet access logging obligation under Turkish Law No. 5651 and also gives your business marketing tools that improve the guest experience. Its captive portal works with access points and firewalls from Sophos, Fortinet, MikroTik, Palo Alto, Zyxel, Ruijie, WatchGuard and SonicWALL.
Can't find what you need?
Use the search box at the top, or browse all books.