Ana içeriğe geç

Requests

Restaurant Management brings floor and kitchen operations together on one screen: requests raised by guests or staff, points that carry the cleaning and fault status of every physical unit, and request types that decide which department answers. The Requests tab is the module's entry screen — it shows the current workload and lets you raise a request manually.

How do I open this screen? In the left menu go to Bumerang → BUSINESS (İŞLETME) → Restaurant (Restoran) → Requests.

Restaurant Management – Requests screenRestaurant Management – Requests screen

1. Status strip

The screen opens with the business name (e.g. Useroam Bistro) and a one-line verdict on the current state — "All good" when nothing needs attention, a warning line when work is piling up.

  • Points: Total number of defined points (tables, restrooms, kitchen equipment and so on).
  • Dirty: Points waiting to be cleaned.
  • Out of order: Points marked as faulty.
  • Waiting: Requests nobody has picked up yet.
  • In progress: Requests a staff member has taken on.
  • Daily tasks: Completion rate of today's task list (e.g. 0% (0/23)).

2. Tabs

TheRestaurant moduleManagement now has seventwo tabs: Requests, Daily Tasks, Report, Points, Request Types, SLA and Settings (containing Request Types, SLA and General). EachDaily istasks, documentedpoints and the report moved to the Venue → Operations screen in the left menu; the Operations link on its own page. The left menu keeps shortcuts to Requests, Board (Pano — the Pointsscreen view),takes Requestyou Types and Settings; the remaining tabs are reached from the tab bar inside the screen.there.

3. Create a request manually

When

  1. Press + New request.
  2. Pick the request type (e.g. Cleaning, Report an issue).
  3. Pick or type the place.
  4. Optionally pick a guestperson. callsIf you overdon't, orthe ajob goes automatically to the least busy staff member reports something missing, you raise the request here:

    • Request type: One of the defineddepartment; types.a Inmanager gets it only if no one else is in the demodepartment.
      • business
    • Press theseOpen arerequest. GarsonThe çağırchosen (callperson waiter), Hesap iste (ask for the bill), Temizlik (cleaning) and Arıza bildir (reportgets a fault). You manage the list on the Request Types tab.notification.
    • Point: Where the request comes from (a table or an area).
    • Note: Free-text detail.

    Create raises the request. It goes to the staff of the department linked to that request type; if auto-assignment is enabled on the Settings tab, it is handed to a specific person straight away.

4. Request list

TheFilter tablethe below lists open requestslist with Open, Closed and All at the columnstop. Columns: Date, Request typeJob, DepartmentWhere, PointAssignee, Staff and Status.

  • To whom? (Kime?) gives the job to someone else. The previous owner gets a "Job moved to someone else" notification.
  • 🔔 Nudge (Dürt) sends a reminder to the person holding the job. It can be used once every 5 minutes for the same job.
  • When therea staff member taps Take in the app, the job becomes theirs and their name appears in the Assignee column.
  • A job no one holds is nothingshown with a red Unassigned label.
  • A job reported to showa itservice readscompany "Noshows requests✉ yet."

    Company
    name

    · Sent. Use Tip:Notify company Gueststo cansend alsoone raisemanually requests(see byAutomation).

    • scanning a QR code. Whatever the channel, every request lands on this screen.

Başa dön