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Role Guide: Floor and Event Staff

This page is for waiters, floor staff and event entrance staff: orders, table calls and event QR scanning.

1. What this role sees

  • If your department has Orders, calls, floor ticked: Orders, Calls, Floor.
  • If Event QR scanning is ticked and there is an active event: Event.
  • Always: Profile.

2. Pick your tables at the start of the shift

  1. On Orders, open My tables.
  2. On each table you serve, tap I am serving this table.
  3. New orders from these tables now notify only you. At the end of the shift tap Release.

Orders and My tables

Screenshot taken from a manager account; your bottom bar only shows your own tabs.

3. Order flow

  1. When a new order arrives the phone alerts you; the card shows New order.
  2. Pass it to the kitchen and tap 🔥 Preparing.
  3. When you take it to the table, tap Teslim Edildi (Delivered).
  4. If a guest orders verbally, use New Order (From Table), choose the table and items, and tap Create Order.

4. Table calls

  1. On Calls, see Calling waiter or bill requests.
  2. Go to the table and tap Geldim (I am here).

Calls and Geldim

5. Event entrance

  1. On Event, choose the Scanning point.
  2. Tap Scan QR and scan the guest's QR code.
  3. If it will not scan use Enter code manually; if the guest cannot find the code use Resend link to guest.

Event tab

6. FAQ

I do not get orders from another waiter's table. Correct; that table shows Served by {ad}. If you need it, that person must tap Release.

A call has no table number. The guest may have scanned the general menu QR instead of a table QR; your manager creates table QR codes in the panel.

"This guest has already used their entitlement in this department". The guest's allowance at this point is used up; do not scan again.

There is no Orders tab. Your department does not have Orders, calls, floor ticked, or the digital menu is off; tell your manager.

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