Ana içeriğe geç

Bulk Sending

What is it for?

Bulk SendingDelivery (Bulk Send in the menu) lets you send a one-off announcement to your guests by SMS or WhatsApp to(for yourexample guests.a power outage, pool maintenance, a new menu). The difference from campaigns: a campaign runs automaticallyby itself off a condition, whilecondition; a bulk send goes to everyoneonce, at the moment you choose, to the audience you choose. The delivery report after sending is in the same menu.

How

When do Iyou openuse thisit?

screen?
  • When you must tell the guests at your venue about something urgent (outage, maintenance, evacuation drill).
  • When you want to announce an event or opening to all your registered guests.
  • When you check how many people an announcement reached.

Before you start

  • Marketing Frommessages (discounts, promotions) may only go to guests who gave explicit consent (IYS and KVKK). Service announcements (outage, maintenance) can go to everyone.
  • A bulk send cannot be undone. Before starting, use Test send to send the message to your own phone and check it.

Step by step: send an announcement

  1. In the left menu, gounder Bumerang, open the CAMPAIGN heading and click Bulk Send. The Bulk Delivery Report opens. If there are no sends yet it says "No bulk deliveries yet". Press New Bulk Delivery at the top right (or Send the First Bulk Delivery in the middle).

    Bulk Delivery Report and the New Bulk Delivery button

  2. Type a name for the announcement in Title (optional) (example: Power Outage Notice); it only shows in the report. Type the text for guests in Message (up to 600 characters).

    Title and Message boxes

  3. Check that your business name is right in BumerangBrand →(shown CAMPAIGNin →the BulkWhatsApp template) and choose the WhatsApp language (Türkçe, English, Deutsch, Русский, العربية, Українська, فارسی). On SMS the text goes as is; on WhatsApp it is placed into the approved useroam_duyuru template: "Dear guest, Brand would like to inform you: [your message] Have a nice day."

    Brand and WhatsApp language fields

  4. On the right, choose the Audience and Channel. Audience: Active guests (shown as "Currently / live records": guests whose Wi-Fi registration is valid right now, for example hotel guests in house) or All history (shown as "Everyone registered on this NAS": every guest who has ever registered on this device). Channel: Smart (WhatsApp for WhatsApp registrations, SMS for SMS registrations), SMS only or WhatsApp only.

    Audience and Channel choice

  5. Choose the Message Type: Announcement (service and information, to everyone) or Marketing (consented guests only). When you pick Marketing, the warning "Marketing messages may only be sent to guests who gave explicit consent (IYS/KVKK). Service announcements (outage, maintenance) are out of that scope." appears and the recipient count drops.

    Marketing choice and the KVKK warning

  6. Check the estimated recipients and the SMS / WhatsApp split in the black box. After changing your choices, press Calculate for an up-to-date number.

    Estimated recipients box and the Calculate button

  7. Choose the Send time: Send now or Schedule for later. If you schedule, pick a date and time in the box that opens; a past time cannot be chosen.

    Schedule for later and the date time box

  8. In the Test send card below, type your own mobile number (example: 5321234567) and press Send test. The exact same message goes only to you; "Test sent to …." appears. Check the message on your phone.

    Test send card

  9. If everything is right, press Start Delivery and confirm "Start the delivery? Estimated recipients: …". The screen shows "Delivery queued: … recipients (… SMS, … WhatsApp). The engine will send it within a few minutes." or, if you scheduled, "Scheduled to be sent on …".

    Start Delivery button

Recent Deliveries list

Below the form, the last 15 sends are listed: Title, Type, Recipients, Sent (and the failed count, if any), Status, Date. Status values: Scheduled, Ready, Sending, Completed, Cancelled.

  • To stop a scheduled send, press Cancel and confirm "Cancel this scheduled send?". If it has already started you see "Could not cancel: the send may have already started, or the record was not found."
  • To send the same message again, press Send again. You are asked "This message will be sent again to the CURRENT list of … people. Continue?"; the recipient list is recalculated from the current audience.

Bulk Delivery Report

Bulk Sending Report screenAfter the first send, the report screen fills up:

SectionWhat it shows
Summary boxesTotal Deliveries (recipients), Sent (and failed), channel split, Delivery Rate (delivered).
ChartsChannel Split and Recent Deliveries (recipients/sent).
Deliveries tableTitle, Type (Announcement / Marketing), Audience (Active / All history), Recipients, Status (Ready, Sending, Completed, Cancelled), Date and a Details button. When empty it says "No deliveries yet."
Details screenThe topMESSAGE text and Brand of the pageselected send; Total Recipients, Sent, Not Delivered, SMS (carrier) boxes; Delivery Status and Delivery Result charts. All Reports takes you back to the list.
Recipients listThe first 1000 recipients ("+ (first 1000)"): Phone, Channel, Status, Delivered, Sent at, Delivery Time. Search a number with Search phone.... Delivery values: Read, Delivered, Not delivered, Failed, Pending.
Refresh SMS DeliveryAsks the carrier again for SMS delivery information. The button shows which"Querying...", then "Updated", or "Error" / "Try again" if it fails.

Other texts on the screen

WhereText
SubtitleThe device (NAS)address and "bulk SMS / WhatsApp announcement to guests". The path at the datatop belongs(Home, to.

Marketing,
Bumerang)

Before your first send

The screen greetstakes you with:

back;
Back

returns to the Campaigns screen.

Empty report"📣 No bulk sends yet. Send your first bulk announcement to your guests byover SMS or WhatsApp. Once you have sent one,do, all the statistics, charts and the delivery report will appear here."

Grey

Startexamples

Title: with"e.g. MakePower Outage Notice"; Message: "e.g. There will be a planned power outage tonight between 23:00 and 01:00."
Note under the firstmessage"This text is sent as is over SMS. On WhatsApp it is placed into the approved useroam_duyuru template:" and an example of the template.
Option descriptionsSmart: "By registration type (WP -> WhatsApp, SMS -> SMS)". Announcement: "Service/information, to everyone". Marketing: "Consented only (EmailingPermission)", that is, guests who gave commercial message consent.
Test card"Before the bulk send, send the exact same message to your own number."
Confirmation windowIf the recipients were not calculated it shows "(not calculated)"; press Calculate and try again. After you confirm, the button shows "Queueing…".

Messages you may see

MessageWhat to do
"The message cannot be empty." / "Please enter the message text first."Fill in the message box.
"No valid mobile number was found for these criteria."Switch the audience to All history or the type to NewAnnouncement; Bulkthe Send.

chosen
audience

has no numbers.

"A pending send already exists for the same message."The reportsame afterannouncement sendingis

Oncealready youqueued; havecheck sentthe something,pending thissend screenin becomesthe list.

"You cannot pick a reportingpast screen:date. statistics,Please chartsenter a future date and thetime." delivery/ report"The appear here. This is where you track how many messages were delivered and how many were clicked.

Recommendations

  • Choosing the channel: WhatsApp uses no SMS credit; if you have an opted-in WhatsApp pool, use it first. You can see your opted-in pool on the Bumerang → Opted-in Guests page.
  • Timing: pick thescheduled send time fromis invalid."
Choose a future date and time.
"Invalid number. It must be 10 digits and start with 5 (example: 5321234567)."Type the densitytest mapnumber as 10 digits.
"Test send failed: …"Read the reason; check the number and text and try again.
"Send #… has been queued again. Recipients: … (… SMS / … WhatsApp)."Send again was confirmed.
"Scheduled send has been cancelled."Cancellation is done.
"Save error: …"Refresh the page and try again.

Frequently asked questions

What is the difference between Active guests and All history?
Active guests are guests whose Wi-Fi registration is valid right now (for example hotel guests in house, or guests whose Wi-Fi access has not expired). They do not need to be connected at that moment. All history is everyone who has ever registered on thethis device.

AnalyticsWhy and Reports → Visit Analytics page — one to two hours beforedid the guestestimated couldrecipients realisticallydrop comewhen in.I

  • Frequency:chose Marketing?
    Marketing use bulk sends sparingly. Frequent announcements erode your opted-in list quickly.
    • minutes.
    You
    Başa dön