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Lost & Found

Lost &Property Foundis letsthe list where you record and track items found during cleaning,cleaning withor elsewhere in the hotel and track them until they are returned to their owner.

What is it for?

  • Keeps a photo.photo, room, finder and date for every found item in one place.
  • Helps you find an item quickly when a guest calls and note who collected it and when.

When do you use it?

  • When housekeeping finds an item in a room.
  • When a guest calls,asks about or collects their item.
  • To archive items nobody has claimed for a long time.

Before you canstart

answer
    "has
  • A anythinghotel likeprofile thatmust beenexist. handedOtherwise in?"the withinscreen seconds.

    says
    There

    Howis dono Ihotel openprofile on this screen?device. First create it on the Hotel Portal page.; the Hotel Portal Fromlink opens Guest Portal.

Step by step

  1. Open the screen. In the left menu,menu go topress Bumerang → BUSINESSHotel → Lost & Found.

    Lost & Found screenLost & Found in the left menu

  2. Look

    1.at Statusthe countersnumbers and filters

    the

    Threelist. countersThe sitcards at the top of the page:show Found (pending)waiting), Returned to owner and Archive. The All, /Found, Found / Returned to Owner /and Archive buttons underneath filter the listlist. by status.

    2. Add Item

    ThePress Add Item button opensfor a new record:record.

    Lost Property screen, counters, filters and Add Item

    • Record the item. Type the Item description (for example black wallet), enter the Room if known, add a picture with Choose / take a photo (it then says Photo selected) and press Save. The record opens as Found.

      Add Lost Item window

    • Update the status when returned. Press the pencil button on the right of the row. In the Update Status window choose Returned to owner, write who collected it and when in Note and press Save.

      Update Status window, Returned to owner and note

Every field and button on the screen

such as colour and brand so similar items are not confused.
  • the item was found. This can be a room number or a shared area such as Lobby or Pool.
  • been handed over.
  • Archive: for items nobody has claimed for a long time. Removes it from the list without deleting the record.

    • Field / buttonWhat it doesExample
    Subtitle: record and track the items found during housekeeping--
    Add ItemOpens the Add Lost Item window.-
    List columnsPhoto (opens large when pressed), Item (with the note if any), Room, Found by, Date, Status (Found, Returned to Owner, Archive).Room 204
    Item description *:Required what(500 characters). The box shows the item is (for example "iPhonee.g. chargingblack cablewallet, (white)"charger, glasses).black Includewallet, distinguishingcharger, detailsglasses
    Room (if known):Optional.e.g. where305
    SelectChoose / take photo: a picture ofphotoOpens the item.camera You can take it straight fromon a phone.-
    Status The photo is the most practical way to confirm you are handing over the right item.

    3. Table columns

    • PHOTO: the item's image.
    • ITEM: the description.
    • ROOM: where it was found.
    • FOUND BY: the staff member who found it.
    • DATE: the date and time of the record.
    • STATUS: the item's current status.

    4. (Update Status

    Opening a record lets you change its status:

    • Status)
    		Found (pending):waiting), you have the item, the owner has not come forward.
  • Returned to owner:owner, theArchive.
    		• Returned itemto hasowner
    Note (who collected it, when, etc.):Handover recorddetails. The window does not show the handoverold here.note; Ifsaving replaces it with what you type.Given to the guest at reception

    Messages

    havemembercollected
    On screenMeaning
    Lost item saved. / Status updated.Done.
    An item description is required.Type a disputedescription arisesand latersave youagain.
    Invalid status.Pick a recordstatus — we recommend notingfrom the stafflist.
    No whorecords.No handeditems it over,for the personselected whofilter.
    it,

    Frequently asked questions

    I changed the status and the time.old note disappeared.
    The note field is rewritten when you update the status. Enter the note again if you want to keep the old information.

    ConfirmCan yourI changesdelete witha record?
    There is no delete button; move the item to SaveArchive.
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