Lost & Found

Lost & Found lets you record and track items found during cleaning, with a photo. When a guest calls, you can answer "has anything like that been handed in?" within seconds.

How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Lost & Found.

Lost & Found screen

1. Status counters and filters

Three counters sit at the top of the page: Found (pending), Returned to owner and Archive. The All / Found / Returned to Owner / Archive buttons underneath filter the list by status.

2. Add Item

The Add Item button opens a new record:

Item description *: what the item is (for example "iPhone charging cable (white)"). Include distinguishing details such as colour and brand so similar items are not confused.
Room (if known): where the item was found. This can be a room number or a shared area such as Lobby or Pool.
Select / take photo: a picture of the item. You can take it straight from a phone. The photo is the most practical way to confirm you are handing over the right item.

3. Table columns

PHOTO: the item's image.
ITEM: the description.
ROOM: where it was found.
FOUND BY: the staff member who found it.
DATE: the date and time of the record.
STATUS: the item's current status.

4. Update Status

Opening a record lets you change its status:

Found (pending): you have the item, the owner has not come forward.
Returned to owner: the item has been handed over.
Archive: for items nobody has claimed for a long time. Removes it from the list without deleting the record.

Note (who collected it, when, etc.): record the handover here. If a dispute arises later you have a record — we recommend noting the staff member who handed it over, the person who collected it, and the time.

Confirm your changes with Save.