Request Monitor

The Request Monitor is the operations screen where guest requests land in real time. A sound plays when a new request arrives. Leave this screen open at reception.

How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Request Monitor.

Request Monitor screen

How the screen works

The monitor is a stripped-down version of Request Management: no filters, no reports — just incoming requests and one-tap closing. The point is that during a busy moment staff can glance at the screen and act within seconds.

Two quick links sit at the top: Management (goes to the Request Management screen) and Hotel Settings (goes to the Hotel Guest Portal settings).

What a request card shows

Each request is listed as a card:

Room number — for example Room 312.
Request type — for example Room Service, Extra Request, Technical Fault.
Description — the detail the guest wrote (for example "2x Club Sandwich, 1 Cola, 1 Water", "1 pillow + 1 blanket", "TV won't turn on").
Date and time — when the request arrived.
Done button — closes the request as completed.

For the audible alert: the screen must stay open in the browser. If you close the tab, no sound plays for new requests. We recommend keeping it open in a dedicated tab on the reception computer.

Mobile use: for housekeeping and the technical team, use the Open application link under Hotel Guest Portal → Staff Application; requests can be followed and closed from a phone.