Inviting Staff

Staff setup starts with the setup link. You can hand it over directly, let people scan it as a QR code, or have it sent to their mobile number when you create the user.

Where is this card? Staff WiFi → Setup link. It only appears when a device is selected.

1. The Setup link card

Copy link — puts the address on the clipboard so you can paste it into an email or a message.
Open link — opens the portal in a new tab; useful for seeing it yourself.
QR code — staff scan it with the phone camera. For rolling out to a group, this is the fastest route.

The link does not expire. It belongs to the device, not to a person — every staff member uses the same link. Who may receive a certificate is decided by the staff record, not by the link.

iPhone note: the link must be opened in Safari. The profile installs only through Safari; Chrome or an in-app browser cannot install it. This note also appears on the card.

2. User type: hotspot or certificate

When you create a local user (Guests → New User) there is a User type field:

Hotspot user (connects with a password) — the default. Classic username and password sign-in.
Staff WiFi (certificate) — the user may receive a certificate, and the setup link is sent to their mobile number: SMS for local numbers, WhatsApp for international ones.

Choosing the certificate type makes the phone field required; leaving it blank stops the record from being saved.

For staff synced from Active Directory you do not have to choose anything.

3. What happens when staff open the link

They enter their company username and password. The password is verified through the company network connector.
The portal recognises the device and produces the right file: a signed configuration profile for iPhone and iPad, a password-protected .p12 certificate file for Android and Windows.
On Android and Windows the portal shows the Identity and Domain values that have to be typed into the Wi-Fi form. Staff must enter them exactly as shown.
The download step must be completed within 15 minutes. If it lapses, the staff member fills in the form again — no new link is needed.

4. Common situations

A staff member says it will not connect — first check on the Status card that the connector is online.
The setup page does not open — the Staff WiFi is on switch may be off.
Someone shows as “Not permitted” in the list — that user's type is hotspot; they cannot receive a certificate.