Android setup

To join the company Wi-Fi without typing a password, a certificate is installed on your device. On Android this has two stages: install the certificate, then fill in a few fields in the Wi-Fi settings.

Before you start

• You need the setup link from your administrator. It may also arrive by SMS.
• The link is valid for 15 minutes. If it expires, fill the form again.
• Menu names vary slightly between phone brands.

1. Download the certificate

1. Open the link and enter your work username and password.
2. Tap Download certificate.
3. A certificate password appears on screen. You will need it in the next step, so keep the page open.

2. Install the certificate

1. Go to Settings > Security > Encryption & credentials > Install a certificate.
2. Choose Wi-Fi certificate.
3. Select the file you downloaded and enter the certificate password shown on screen.
4. Your phone may also ask for its screen lock. That is your own PIN or pattern.

3. Join the network

Tap the company network in your Wi-Fi list and fill in these fields:

EAP method	TLS
CA certificate	select the certificate you installed
User certificate	select the certificate you installed
Identity	your username
Domain	the server name your administrator gave you

Then tap Connect.

The two places people get stuck

Identity: enter your work username. Use exactly the value shown to you on the setup page.

Domain: do not leave it empty. If it is blank the phone reports "Couldn't connect" and the request never reaches the server..

Common questions

The phone asked for a password during installation. Which one?

There are two. The certificate password shown on screen opens the file. The screen lock your phone asks for is your own PIN or pattern; Android protects stored certificates with it.

What is installed on my personal phone?

Only a certificate used to join the company Wi-Fi. Your device is not placed under management and its contents are not accessible.