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Requests

Requests is the app'stab openingthe tab.app opens on. Staff see the requests assigned to them and those waiting in the pool, take them and close them here.

How do I open it? This tab opens when you entersign the app. Thein. Requests item in the bottom bar always brings you back.back; the number on it is the count of open requests.

Useroam Go, Requests tabUseroam Go, Requests tab: filter chips and request cards

1. Filters

  • All: every open request you can see.
  • Assigned to me: only the requests you hold.
  • Pending: requests no onenobody has taken yet.
  • Room Service: food orders to rooms in a hotel (if any).
  • Managers also get Unassigned and Overdue.

With no open requests you see "No pending requests, great job.".

2. Request card

The card shows the place,place (room or point), status badge (pending, in progress), elapsed time, request type, description, elapsed time, who opened it (Opened by:) and who holds theit job.(Assigned: or · assigned to you).

  1. Tap Take (Üstlen). The screen shows Assigned to you; the job is now yours and shows your name in the panel and the app.panel.
  2. Do the job.
  3. CloseTo itshow withyou have started on site, you can also tap Close▶ withStart photojob in the point's menu (Fotolusee kapatRooms).
  4. Tap Fotolu kapat (close with photo), take a photo and close. The screen shows Fault closed or Updated.

Photo rule: if the venue set a minimum number of photos for a request type, you cannot close with fewer: "At least 1 photo(s) are required to close this request."

If a job you hold is given to someone else,else you get a notification that the job hasJob moved to someone else.else Thenotification. speech-bubbleWhen icona onnew job arrives the cardphone letsalerts you writeand aNew messagetask onarrived the🔔 request.appears.

3. Room service orders (hotel)

A food order to a room arrives as a request card with a next-step button: Prepare → Ready → Deliver. Tap once per step.

4. Messages

  1. Tap the speech bubble on the card.
  2. Earlier messages are listed; if none, you see "No messages yet.".
  3. Type your message and send.
  • On restaurant requests the chat is between managers and staff ("Write a message (managers and staff see it)…"). The other side gets a New message on a request notification: managers if the job holder wrote, otherwise the job holder.
  • On hotel requests the message goes to the guest ("Reply to guest…").

5. Opening a new request

Use

  1. Tap + New Request at the top of the listlist.
  2. Choose the request type. "Automatically routed to reportthe somethingrelevant youdepartment."
    3. notice
  3. Type onor site.pick the place and add a short note.
  4. Tap Create Request. The screen shows Request created.

Managers always see this button; staff see it if the venue allowsturned it.on Staff can open requests from the app in the panel. Managers can also pick a person; if they do not, Automatic: least busy person now is used.

4.6. Manager only

Managers

    also see
  • Assign and Nudge buttons on thecards.
    • card,
  • An and a company notifiedenvelope badge on jobs automatically reported to a servicesupport company.company: company notified, notification awaiting approval (panel) or could not notify company.
  • In a restaurant, a warning strip for overdue requests: "3 request(s) exceeded SLA, please check."

Details: Manager toolsTools and tasksTasks.

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