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Role Guide: Hotel Staff (Housekeeping and Technical)

This page is for hotel housekeeping and technical staff. It covers room cleaning and faults step by step.

1. What this role sees

  • Requests: requests for your department (cleaning, faults, extra requests) and requests you opened.
  • Rooms: room tiles; with areas, a Rooms | Areas switch at the top. In areas, only places you are responsible for.
  • Tasks: tasks given to you or your department.
  • Profile and Report Lost Item.

2. Cleaning a dirty room (housekeeping)

  1. On Rooms, tap an orange (Dirty) room.
  2. Tap ▶ Start cleaning. TheA cleaning request is opened in your name, the room turns blue and shows In progress · Your name.
  3. Clean the room.
  4. Tap the room again and chooseOn CleanRequests., Ifclose there is an openthat cleaning request, close itrequest with Fotolu kapat. on its card; theThe room turns cleanClean by itself. (While a job is open, the Clean button is locked.)

Room menu: Clean, Dirty, Faulty

Screenshot taken from a manager account; staff do not see Assign, Nudge, Unassigned/Overdue or Assign room owner.

3. A fault job (technical)

  1. OnTake Requests,the job: tap Take on the fault card.
    2. card
  2. Goon toRequests or, in the room androom, tap ▶ Start job in the room menumenu. Both do the same.
  3. Go to showthe you have started.room.
  4. Fix the fault.
  5. Close it with Fotolu kapat and a photo. The screen shows Fault closed.

4. If you spot a problem in a room

  1. Tap the room and choose Faulty.
  2. Write a short note, add a photo if you like, tap Report. A fault request opens.

Marking a room Dirty opens no request; the room joins the cleaning queue.

5. Lost items

  1. On Profile, tap Report Lost Item.
  2. Enter the room number and the item, add a photo and save.

6. FAQ

I cannot mark the room Clean. The room has an open cleaning or fault request. Close it; the room turns clean by itself.

A guest wrote on a request. Tap the speech bubble on the card; your reply goes to the guest.

A room says it is assigned to me. Your manager gave you the room; its cleaning job is yours. The tile shows · assigned to you.

I get no notifications. In the store app check Profile → Notifications; in the web app, add it to the home screen and allow notifications.

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