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Role Guide: Hotel Staff (Housekeeping and Technical)

This page is for hotel housekeeping and technical staff. It covers room cleaning and faults step by step.

1. What this role sees

  • Requests: requests for your department (cleaning, faults, extra requests) and requests you opened.
  • Rooms: room tiles; with areas, a Rooms | Areas switch at the top. In areas, only places you are responsible for.
  • Tasks: tasks given to you or your department.
  • Profile and Report Lost Item.

2. Cleaning a dirty room (housekeeping)

  1. On Rooms, tap an orange (Dirty) room.
  2. Tap ▶ Start cleaning. A cleaning request is opened in your name, the room turns blue and shows In progress · Your name.
  3. Clean the room.
  4. On Requests, close that cleaning request with Close with photo. The room turns Clean by itself. (While a job is open, the Clean button is locked.)

Menu of a dirty room: ▶ Start cleaning, staff view

3. A fault job (technical)

  1. Take the job: tap Take on the fault card on Requests or, in the room, tap ▶ Start job in the room menu. Both do the same.
  2. Go to the room.
  3. Fix the fault.
  4. Close it with Close with photo. The screen shows Fault closed.

4. If you spot a problem in a room

  1. Tap the room and choose Faulty.
  2. Write a short note, add a photo if you like, tap Report. A fault request opens.

Marking a room Dirty opens no request; the room joins the cleaning queue.

5. Lost items

  1. On Profile, tap Report Lost Item.
  2. Enter the room number and the item, add a photo and save.

6. FAQ

I cannot mark the room Clean. The room has an open cleaning or fault request. Close it; the room turns clean by itself.

A guest wrote on a request. Tap the speech bubble on the card; your reply goes to the guest.

A room says it is assigned to me. Your manager gave you the room; its cleaning job is yours. The tile shows · assigned to you.

I also get notifications by email. If your manager entered your email address in the panel and turned on Email notifications, you also get an email when a job is assigned to you and when a task assigned to you is late. To stop them, tell your manager.

I get no notifications. In the store app check Profile → Notifications; in the web app, add it to the home screen and allow notifications.

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