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Staff Accounts and Departments

Useroam Go accounts are created from the panel. This page covers adding staff, defining departments and what the roles mean.

How do I open this screen? In the left menu go to Bumerang → BUSINESS (İŞLETME) → Staff (Personel).

Business Staff screen

1. Adding a staff member

The Add staff (Personel Ekle) button at the top right opens these fields:

  • First name and surname.
  • Phone: A mobile number in 5xxxxxxxxx form. This number is also the username for the app.
  • Password: The sign-in password you hand to the staff member.
  • Role: Two options — Staff (handles requests and orders) or Manager (also manages staff and assignment). The manager role can administer other staff and assignments from the app.
  • Departments: One or more departments the person works in.

You hand the password over yourself. There is no "forgot password" flow in the app; you reset it from this screen.

2. Departments

The department decides which work a staff member sees. Type a department name and press Add.

There is a shortcut for restaurants: Add restaurant departments creates Temizlik (cleaning), Teknik (technical), Garson (waiting staff) and Mutfak (kitchen) in one go, leaving any existing ones alone.

At events, a department represents a service point (coffee, food, cloakroom and so on). Staff can only scan QR codes for the department they are assigned to.

3. Department to request mapping

Requests are distributed by department. In the restaurant module every request type is linked to a department, and a new request goes to that department's staff. The same logic applies to hotel requests.

The Staff app card on the screen carries three links:

  • Open the app: Opens the web app (PWA).
  • App Store: Downloads the iOS version.
  • Download page: A plain install page you can share with staff.
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