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Staff Accounts and Departments

Useroam Go accounts are created fromin the panel. This page covers adding staff, definingsetting up departments and what the roles mean.

How do I open this screen? InOpen Staff from the left menu go to Bumerang → BUSINESS (İŞLETME) → Staff (Personel).menu.

Business Staff screen

1. Adding a staff member

The

  1. Click Add staffStaff.
    2. (Personel Ekle) button at
  2. Enter the top right opens these fields:

    • Firstfirst name and surnamelast name.
    • Phone:Enter Athe mobile number in Phone (e.g. 5xxxxxxxxx5301234567 form.). This number is alsothe theapp username.
      • for
    • Choose a Role: Staff or Manager.
    • Tick one or more departments under Department(s).
    • Save.

You do not type the app.

  • Password:password. TheIt sign-inis passwordgenerated youautomatically handand sent to the staff member.
  • Role: Two options — Staffmember (handlesSMS requests and orders) or Manager (also manages staff and assignment). The manager role can administer other staff and assignments fromwhen the app.
    • panel
  • is in Turkish, WhatsApp when in English). Staff who forget it use Departments:Forgot password One or more departmentson the personapp's works in.

    • You hand the password over yourself. There is no "forgot password" flow sign-in thescreen app;to youget reseta itnew fromone thisby screen.SMS.

    2. DepartmentsRoles

    The

    • Staff: sees only jobs for their own departments and the points they are responsible for.
    • Manager: sees everything; assigns jobs, sends reminders (Nudge), adds and edits tasks.

    3. Departments and what the app shows

    1. In the Departments section, type a department decides which work a staff member sees. Type a department name and pressclick Add.
    2. Next to each department, tick what it sees in the app:
      • Requests, spots, tasks
      • Orders, calls, floor
      • Event QR scanning
    3. Changes save as soon as you tick a box.

    Staff only see the sections ticked for their own departments. Staff without a department only see the Profile tab, with the warning "No work area has been given to you yet".

    There is a shortcut for restaurants:Shortcuts: Add restaurant departments creates(Cleaning, TemizlikTechnical, (cleaning),Waiter, Teknik (technical), Garson (waiting staff)Kitchen) and MutfakAdd hotel departments (kitchen)Housekeeping, inTechnical, oneRestaurant, go,Front leavingDesk). anyThey leave existing onesdepartments alone.

    untouched.

    AtSwitch events,off a department representsyou ado servicenot pointuse (coffee, food, cloakroom and so on).with Staff can only scan QR codes for the department they are assigned to.Deactivate.

    3.4. DepartmentHow torequests requestreach mappinga department

    Requests are distributed by department. In the restaurant module everyEvery request type is linked to a department,department. andWhen a newrequest requestis opened it goes to that department's staff.staff (in a restaurant it is assigned automatically to the least busy person). Points and rooms can also have an owner (a person or a department); you set this on the Operations screen.

    5. Staff-created requests

    When Staff can open requests from the app is on in the Staff-created requests card, staff can open requests themselves. The samerequest logic appliesgoes to hotelthe right department and managers see who opened it (Opened by:). When off, only managers open requests.

    The Staff app card onhas the screen carries threethese links:

    • Open the app:app Opens the (web appapp), (PWA).
    • App Store:Store, Google Play Downloadsand thea iOS version.
    • Download page:page A plain install page you can share with staff.

    TheOn Androidthe linkdemo willaccount appear on thisthe card oncealso theshows storetrial versioncredentials: phone 5000000000, password demo2026. The demo sign-in is published.view only; changes are not saved.

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