Sending Calendar

What is it for?

The SendingSend CalendarSchedule shows,(on forscreen: Delivery Schedule) shows how many people every campaign and survey in your account,account whowill reach in the next run will reach, how many people,run, and through which channel.channel. It answers the question "what happens if thisit runs now?". beforeThe anythingscreen only shows; it never starts a delivery.

When do you use it?

• After publishing a campaign, to check that the message will really go out.
• When looking for the answer to "why is sent.
  my

  campaign

  not sending?" (is the window closed, are there candidates).

• When you want to see whether the delivery engines are running.

Before you start

• The screen shows the campaigns and surveys of Howall do I open this screen?devices Fromin your account (every NAS) together; the NAS column shows which device each belongs to.
• You cannot change campaigns and surveys here; go to Campaigns or Surveys.

Step by step

1. In the left menu, go tounder Bumerang, →open the CAMPAIGN →heading Sendingand Calendarclick Send Schedule.

   

In the blue bar at the top (The enginesEngines run every 5 minutes.minutes), The candidate counts on screen are the estimated number of people the next run will reach — it is a live count, and opening this screen sends nothing.

The top of the page showscheck when each of the four delivery engines last ran: Campaign SMS, Campaign WhatsApp, Survey SMS, Survey WhatsApp. A green dot means the engine ran in the last 6 minutes, orange means a delay of up to 20 minutes, red means the engine has stopped. Grey "no log" means no record was found.



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2. In the Campaigns table, look at each campaign's Next candidates (SMS) and Next candidates (WhatsApp): how many people the next run will reach on that channel. The Trigger window column shows the sending hours and the current state: Open now or Closed now (example: 10:00-21:00); with no hour limit it says Always.

   

3. In the Surveys table, see the next candidate count for surveys with an SMS or WhatsApp trigger. A tick in the Portal column means the survey is also shown on the Wi-Fi login screen; portal surveys do not use the delivery queue.

   

4. Read the note at the bottom: candidate counts are live estimates; once the engine runs, the number may shift slightly after dedup, delivery and channel rules. "200+" means the count was capped at 200 for performance.

   

1.Table Campaignscolumns

so

Column	Meaning
Campaign / Survey	Its name.
Status	Active or Paused. Paused rows are faded; no candidates are counted and the window column says "Paused, no delivery".
NAS	The device the campaign or survey belongs to.
Trigger	Welcome, Win-back (We Missed You) or Nth Visit (Loyalty).
Next candidates (SMS) / Next candidates (WhatsApp)	The estimated number of people for the next run. A dash means that channel is not used.
Trigger window	The allowed sending hours and days (Mon, Tue, Wed, Thu, Fri, Sat, Sun). Open now / Closed now.
Portal	Surveys only: whether the survey is shown on the Wi-Fi login screen.
Sent today / Last delivery	Messages sent today and the time of the last delivery.
Empty table	"No Listscampaigns everyyet." with a Create a new campaign link; "No surveys yet." with Create a new survey.
Card descriptions	Campaigns: "All active and paused campaigncampaigns in your account (for eachevery NAS). Candidate counts are calculated for active campaigns only. " Surveys: CAMPAIGN: the campaign's name. STATUS: Active or Paused. NAS: the device the campaign belongs to. TRIGGER: the condition that fires it — Welcome, Nth Visit, Win-back and so on. NEXT CANDIDATES (SMS) / (WHATSAPP): how many people the"Estimated next run will reach. A — means that channel is not used by this campaign. TRIGGER WINDOW: the hours during which sending is allowed (for example 10:00-21:00) and its current state (open now / closed now). Paused campaigns read "Paused, no sending". SENT TODAY: messages this campaign has sent during the day. LAST SEND: when it last sent anything. If the candidate count is 0: either no guest meets the condition, the opted-in audience is empty, or the trigger window is closed. You can see all three possibilities on the same row. 2. Surveys table Shows the next estimated candidate count for surveys with SMS/WhatsApp triggers enabled. The columns match the campaign table, with an extra PORTAL column. Portal surveys are different: they are shown at login and do not use the sendingdelivery queue,queue."
Page dotour	Engine nothealth expect("Delivery aengines run every 5 minutes. Here you see when each engine last ran.") and Upcoming deliveries ("Shows how many people each active campaign/survey will reach in the next run and through which channel.").

Frequently asked questions

The candidate count is always 0.
There are three possibilities: no guest meets the condition (for them.

example no

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new

guest

Relatedin pages:the Bumeranglast →24 Campaignshours), Surveys,the Bulkconsented Sending,audience is empty, or the trigger window is closed right now. Look at the Closed now badge on the row and at the Opted-in Guests. count.

An engine dot is red.
The engine has not run for more than 20 minutes. Wait a few minutes and refresh; if it stays red, contact support.

Does opening this screen send messages?
No. The page is read only; it never starts a delivery.

Related pages

• Campaigns
• Surveys
• Bulk Sending