Blocked Users

What is it for?

The Blocked Users page managesis the userslist of people you do not want on your network.Wi-Fi. UsersWhen a number or user name on this list cannottries logto insign —in, theirthe authentication requestlogin is rejectedrejected. atHere theyou RADIUScan level.block someone manually or remove a block.

How

When do I openuse thisit?

screen?

From
• You want to stop a guest who causes trouble or misuses the leftnetwork menu,from goconnecting again.
• You want to Guests → Blocked Users.

guest's

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next sign-in. If they are connected right now, they are not dropped automatically; on devices whose firewall is connected to the panel you can drop them at once with Disconnect on the Active Guests screen.

This menu item is shown to users who are allowed to see the SMS/Whatsapp list.

Step by step: blocking a number

1. In the left menu open Guests and click Blocked Users.

   

2. In the Block manuallyManually
   card,
   • type the number in Username / phone number:number enter(example: 5321234567). A leading 0 or 90 and spaces or dashes are cleaned automatically. Press Block. A green "Blocked: 5321234567" message appears at the top.

     

   • The blocked person appears in the list below. The number in the heading is the total count (example: Blocked Users (2)). To find someone, type in the Search... box on the right.

     

   • To remove a block, press Remove block on the row and confirm "Remove this block?". The message "Block removed." appears; the person tocan sign in on their next attempt.

Another way: blocking from the guest list

On the SMS / WhatsApp Users list, every guest row has a yellow button with a cross icon; hovering over it shows Disable User. A guest blocked this way appears on this list with its source (example: SMS). On a blocked guest's row the button turns green (Enable User) and removes the block.

Every field and button on the screen

Pre-emptive

from the outset — so you can act without waiting for a problem visitor to return.

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The blocked user list

The heading shows the number of blocked records in brackets (for example

Field / Button	What it does
Active device: …	The device the block here.applies to. Next to it: "blocked users cannot log in (RADIUS reject)."
Block:Username / phone number	Number addsor user name to block. Example: 5321234567. The example text inside the recordbox tois still Turkish ("örn." = e.g.).
Block	Blocks the blockednumber list.on this device.
Note blocking:under youthe card	"You can block a number thatbefore hasit notis registeredeven yet.registered; Loginslogins with that number arewill be rejected on this devicedevice."
Blocked Users (0)…)	List heading and total count.
Search...	Searches the list instantly.
User / Number	The blocked number (masked). The tableeye hasicon three columns: USER / NUMBER:reveals the blockedfull usernamenumber or(if phoneyou number. are allowed; every reveal goes to the audit log).
SOURCE:Source how	Where the block came aboutfrom: —grey addedManual manually,(from this screen), blue SMS, ID Card, Social, Staff or byHotel (blocked from the related guest list).
Action / Remove block	Removes the block after asking.

Messages you may see

to box

Message	Meaning / what to do
Blocked: …	The number is blocked.
This user is already blocked on this device.	The number is already on the list. Nothing to do.
Username / number cannot be empty.	Type a rule/automatednumber process. ACTION:in the buttonbox.
Could removenot save the block.block, please Whentry again.	Saving failed; the listnumber is emptynot blocked. Try again; if it readskeeps "Therehappening, arecontact nosupport.
Block removed.	The person can sign in again.
No blocked users on this device."	The Uselist theis Searchempty.
No atactive device found. Please select a device from the top tomenu.	Select searcha withindevice on the list. Device Selection screen first.

Frequently asked questions

RelatedI pages:blocked the guest but they are still online.
A Guestsblock →stops new sign-ins. To end their open connection now, use Active Guests; if there is no disconnect button, the connection ends when its time runs out or the device leaves the network.

How should I type the number?
Any (connectedway devices)you like: 0532 123 45 67, 905321234567 or 5321234567. They are all saved as the same number.

GuestsDoes →the SMS/WhatsAppblocked person get a message?,
No. They only see on the login screen that they cannot sign in.

AnalyticsWhere can I see who blocked someone?
The Audit Log lists block and Reportsunblock →actions together with who did them.

Related pages

• Active Guests
• SMS / WhatsApp Users
• Audit Log
(the record of the blocking action).