Hotel Notifications

The Notifications tab (screen title Overdue Request Notifications) lists the alerts raised for requests that breachedwent yourpast the time you set in SLA rulesRules.

This screen

What is it for?

• Collects overdue work in one list and lets you mark what you have seen.
• Shows whether an SMS was sent for the singlealert answerand tothe "whichrequest's jobcurrent slipped?".
  status.

How

When do Iyou openuse thisit?

screen?

From
• When theyou leftsee menu,a gored tonumber Bumerang → BUSINESS → Notifications. (It is the same screen ason the Notifications tab inof Request Management.)



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How

At the screenend works

Ifof a requestshift, isto notcheck pickedwhich upjobs orran completedlate. within

Before you start

• At least one SLA rule must exist and be on. Without rules this list always stays empty.

Step by step

1. Open the timetab. definedIn the left menu press Hotel → Notifications (or the Notifications tab on Request Management). The unread count shows as a red badge on the tab.
2. SLARead Rulesthe alerts. page,Unread alerts are at the top with a notificationred landsdot here.and bold text. Each row shows the alert text (Oda 115: Arıza 30 dk+ üstlenilmedi (SLA 30 dk)), when it was raised, SMS sent if an SMS went out, and Request status:.
3. Mark as read. The ruletick enginebutton checkson the right of a row (Read) marks that alert; Mark all as read at the top marks every 5new minutes.
   one. Read alerts stay in the list, faded.

   With

no
4. Follow notifications,up the request. An alert does not close the job. Assign, nudge or close the request on Request Management.

Every field and button on the screen

reads:

is

Item	What it does / shows
Overdue Request Notifications	List title. At most 200 alerts are shown, newest first.
Mark all as read	Marks all new alerts as read.
Alert text	Room, request type, time passed, stage (not taken / not completed) and the rule's duration. The text is always generated in Turkish.
SMS sent	Appears if the rule has SMS on and an SMS was queued to the manager.
Request status:	The request's current status: Pending, In Progress, Completed, Cancelled.
Read (tick button)	Marks a single alert as read.
"No notifications. This stays empty as long as your SLA rules are met."	Shown when Sothe anlist is empty. It also stays empty screenwhen isthere goodare newsno —rules; check your operationrules.

running

Frequently insideasked questions

I marked the targetsalert youas set.

read.

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What to do when a notification arrives

1. OpenIs the request fromclosed?
   No. Read only changes the Requests tab.
2. If nobody has taken it, assign it to a staff member from the Room Board.
3. If it was taken but is dragging on, contact the employee or handalert; the request tostays someoneopen else.
on
4. IfRequest notificationsManagement.
   keep

   Why repeatingis there only one alert for a request?
   Only one alert is raised per request and rule. With two rules (for example 30 min not taken and 120 min not completed) the same request type,can eitherget two alerts.

   Do these alerts reach my phone?
   They are listed in the targetpanel; in Useroam Go overdue requests are also marked for managers. SMS is unrealisticonly orsent that area is understaffed — reviewwhen the durationrule onhas theit on.

   Related pages

   • SLA Rules page.
   ·

SMS alerts: to also receive notifications on your phone for critical request types, enable Also send SMS on the relevant rule.

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Related pages: Hotel Solution → SLA Rules, Request Management, Room· Board.

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