Hotel Notifications
The Notifications tab (screen title Overdue Request Notifications) lists the alerts raised for requests that went past the time you set in SLA Rules.
What is it for?
- Collects overdue work in one list and lets you mark what you have seen.
- Shows whether an SMS was sent for the alert and the request's current status.
When do you use it?
- When you see a red number on the Notifications tab of Request Management.
- At the end of a shift, to check which jobs ran late.
Before you start
- At least one SLA rule must exist and be on. Without rules this list always stays empty.
Step by step
- Open the tab. In the left menu press Hotel → Notifications (or the Notifications tab on Request Management). The unread count shows as a red badge on the tab. Read the alerts. Unread alerts are at the top with a red dot and bold text. Each row shows the alert text (Oda 115: Arıza 30 dk+ üstlenilmedi (SLA 30 dk)), when it was raised, SMS sent if an SMS went out, and Request status:. Mark as read. The tick button on the right of a row (Read) marks that alert; Mark all as read at the top marks every new one. Read alerts stay in the list, faded.
Follow up the request. An alert does not close the job. Assign, nudge or close the request on Request Management.
Every field and button on the screen
| Item | What it does / shows |
|---|---|
| Overdue Request Notifications | List title. At most 200 alerts are shown, newest first. |
| Mark all as read | Marks all new alerts as read. |
| Alert text | Room, request type, time passed, stage (not taken / not completed) and the rule's duration. The text is always generated in Turkish. |
| SMS sent | Appears if the rule has SMS on and an SMS was queued to the manager. |
| Request status: | The request's current status: Pending, In Progress, Completed, Cancelled. |
| Read (tick button) | Marks a single alert as read. |
| No notifications. This stays empty as long as your SLA rules are met. | Shown when the list is empty. It also stays empty when there are no rules; check your rules. |
Frequently asked questions
I marked the alert as read. Is the request closed?
No. Read only changes the alert; the request stays open on Request Management.
Why is there only one alert for a request?
Only one alert is raised per request and rule. With two rules (for example 30 min not taken and 120 min not completed) the same request can get two alerts.
Do these alerts reach my phone?
They are listed in the panel; in Useroam Go overdue requests are also marked for managers. SMS is only sent when the rule has it on.